现场赋能专员 | 房地产
Field Enablement Specialist | Housing
**关于 EliseAI**
在 EliseAI，我们正在改善最重要的两个行业：住房与医疗。每个人都需要一个居住的地方和获得优质医疗服务的途径，但这两者往往比应有的难度更大。
通过将 AI 代理深度整合到现有工作流程中，我们使其更高效、降低成本，并提升每个人的整体体验。
- **住房**：我们简化租客看房、签署租赁协议、提交维修请求以及与物业团队保持联系的方式——将他们居家所需的一切集中在一个地方。
- **医疗**：我们让预约变得简单，完成入院表格，帮助患者与医护人员沟通，让所有人都能专注于健康，而不是文件处理。
通过 EliseAI，组织可以减少人工工作，提高可及性，并在关键服务中提供无缝体验。我们最近由 Andreessen Horowitz 领投完成了 2.5 亿美元 E 轮融资，以加速这一使命。
**职位描述**
EliseAI 正在寻找一名现场赋能专家，负责客户在部署 AI 时的面对面采用体验。你将与运营总监和客户教育团队密切合作，担任培训师和值得信赖的顾问的角色：诊断客户的实际业务运作方式，然后构建并交付将新用户转变为产品专家的现场课程。
这不是一个照本宣科的岗位。你将共同打造 AI 驱动的培训工具和客户定制的学习模块，这些是你在实地使用的工具。你将成为客户的需求与我们的培训、客户成功及产品团队下一步开发之间的反馈循环。你将置身于 AI 的最前沿，利用最新的代理式 AI 技术重新设计工作流程。
你将负责
- 现场推广：设计并交付定制化的互动现场培训课程和研讨会，使新老客户深入理解我们的产品。
- 提供咨询，而不仅仅是培训：深入了解每个客户的流程和现场运营，根据他们的具体需求定制每一场研讨会，而不是使用统一的模板。
- 共同构建工具包：与客户教育团队合作，开发 AI 驱动的培训工具和客户定制模块，使每一次后续会话都更加精准。
- 完成反馈闭环：推动客户需求与培训、客户成功及产品团队下一步工作的对接。
查看英文原文
**About EliseAI**
At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be.
By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.
- **Housing**: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place.
- **Healthcare**: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork.
With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a [$250 million Series E round](https://www.eliseai.com/blog/eliseai-raises-250m-series-e) led by Andreessen Horowitz to accelerate this mission.
**About the Role**
EliseAI is looking for a Field Enablement Specialist to own the in-person adoption experience for our customers as they roll out AI across their properties. You'll work closely with the Director of Operations and the customer education team, acting as both trainer and trusted consultant: diagnosing how a customer's business actually works, then building and delivering the live programs that turn new users into product experts.
This isn't a script-and-deliver role. You'll co-build the AI-powered training tools and customer-specific learning modules you use in the field, and you'll be the feedback loop between what customers need and what our training, customer success, and product teams build next. You’ll be embedded at the forefront of AI, redesigning workflows with the latest advances in agentic AI.
What you’ll own
- Adoption in the field: Design and deliver tailored, interactive live training sessions and workshops that give new and existing customers a deep, working understanding of our products.
- Consult, don’t just train: Get close to each customer's workflows and onsite operations, and customize every workshop to their specific needs rather than running a one-size-fits-all deck
- Co-building the toolkit: Partner with the customer education team to develop AI-powered training tools and customer-specific modules that make every future session sharper
- Closing the feedback loop: Drive our product forward by bringing back actionable feedback from the field
- Iterating in real time: Proactively seek feedback throughout each training, spotting gaps and adjusting your approach on the spot
- Work cross-functionally: collaborate with teams across the company to make sure customer training evolves in line with our product, our business, and our customers
- Stay ahead of the field: track industry trends and best practices in training and onboarding, and bring new approaches back to the team
- Represent EliseAI: help attract top-tier talent to join the team
- Travel: up to 75% of the time. This is a field role; the best work happens onsite with the customer
Who fits
You come from training, customer experience, consulting, or property operations background, and want to drive adoption and innovation forward across our most critical industries.
- The natural teacher: you can make a technical product click for a skeptical property manager quickly, and turn them into a champion
- The consultant instinct: you diagnose how a team actually works before you open the deck, and you customize on the fly when the room needs something different
- The builder: you want to shape the training tools and modules you use, not just run someone else's script
- The road warrior: packed travel calendars energize you, not drain you
**Requirements**
- Ability to conduct sessions in both English and Spanish is a plus
- 2+ years of experience in a customer-facing training, coaching, implementation, or consultant role. Experience in the multifamily industry as a trainer, coach, or onsite team member is a plus
- Experience translating customer education resources into live, interactive training for diverse audiences
- Willingness to travel up to 75% of the time to conduct in-person training sessions with clients
- Strong communication and presentation skills, with the ability to convey complex information clearly
- Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products
- Proven ability to build rapport with customers and establish trusted advisor relationships.
- Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines
**Job Compensation Range**
The salary range for this role is $70,000-115,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law.
Employment with EliseAI is on an “at-will” basis, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We will also consider qualified applicants in accordance with the Austin Fair Chance Hiring Ordinance.
If you need assistance or a reasonable accommodation during the application or recruiting process due to a disability, please contact us at [interview.accommodations@meetelise.com](mailto:interview.accommodations@meetelise.com).