支持工程师（L2）
Support Engineer (L2)
## **LocalStack - 开发者和AI代理的本地云沙盒**
我们是一家快速成长的A轮融资初创公司，致力于构建前沿技术，革新云开发流程并支持高效的开发与测试反馈循环。我们在2024年第四季度完成了2500万美元的融资，由[Notable Capital](https://www.notablecap.com/)、[CRV](https://www.crv.com/)和[Heavybit](https://www.heavybit.com/)领投。
LocalStack 是一个本地云开发平台。LocalStack 使软件团队能够更轻松、更快、更经济地将可靠、高质量的应用程序部署到云端。
云原本是为了运行软件而设计的，而不是为了支持原生AI的开发流程。作为全球领先的本地云开发平台，LocalStack 提供安全的本地沙盒，模拟云环境，使AI代理和软件开发者能够比在云端更快、更有效地发现和修复风险。
我们的客户群体涵盖中小企业到财富500强的全球企业。我们的客户包括NASA、Harness、IBM、Workday、Comcast、Apple、3M、Block等众多公司。
我们正在可持续地扩大分布在GTM、运营和工程领域的全球团队。2025年，我们的规模几乎翻了一番，并且在2026年继续在所有领域持续增长。
LocalStack 总部位于瑞士苏黎世 🇨🇭，并在奥地利维也纳设有小型工程办公室 🇦🇹，远程团队成员来自25个国家，包括 🇺🇸美国、🇫🇷法国、🇬🇧英国、🇨🇦加拿大、🇪🇸西班牙等！
👉查看我们的 [Notion 候选人手册](https://localstack.notion.site/candidate-handbook-x-localstack) 和我们的 [GitHub](https://github.com/localstack/localstack)！
✅ 您将负责的工作内容
- 作为主要职责，在BRT时段为巴西客户Itau提供可靠的L2支持覆盖，平衡工作量与现有团队结构。
- 独立开展调查并解决客户问题，包括使用各种技术重现复杂场景。
- 在资源允许的情况下，及时为其他美洲地区的客户提供支持，避免延迟或交接瓶颈。
- 与客户保持清晰、共情且专业的沟通（书面和口头），以维持高标准的服务。
✅ 我们期望您具备的经验
**编程与脚本**
- 精通任何主流编程语言（优先 **Python**）_(必需)_
- 了解 **PowerShell**、**Bash** 或其他脚本语言
查看英文原文
## **LocalStack - the Local Cloud Sandbox for Developers and AI Agents**
We are a fast-growing Series A startup building cutting-edge technology to revolutionize cloud development processes and support highly efficient dev&test feedback loops. We’ve closed our last $25mil round in Q4 2024, led by [Notable Capital](https://www.notablecap.com/), [CRV](https://www.crv.com/) and [Heavybit](https://www.heavybit.com/).
LocalStack is a local cloud development platform. LocalStack makes it easier, faster, and less expensive for software teams to ship reliable, high-quality applications to the cloud.
The cloud was built to run software, not to support AI-native development workflows. As the world's leading local cloud development platform, LocalStack provides secure local sandboxes that simulate cloud environments, enabling AI agents and software developers to find and fix risks faster and more effectively than they can in the cloud.
Our customer base ranges from SMBs to Global Fortune 500 companies. Our clients include companies like NASA, Harness, IBM, Workday, Comcast, Apple, 3M, Block and many more.
We are sustainably growing our globally distributed teams across GTM, operations and engineering. In 2025 we almost doubled in size and continue to grow across all areas in 2026.
LocalStack is headquartered in Zurich/Switzerland 🇨🇭, with a small engineering office in Vienna/Austria 🇦🇹 and remote team members from 25 countries including 🇺🇸the US, 🇫🇷FR, 🇬🇧UK, 🇨🇦CA, 🇪🇸ES, and many more!
👉Check our [Notion Candidate Handbook](https://localstack.notion.site/candidate-handbook-x-localstack) and our [GitHub](https://github.com/localstack/localstack)!
✅ What you will be working on/responsible for
- Ensure reliable L2 support coverage for our Brazilian client Itau during BRT hours as the primary responsibility, balancing workload with existing team structure.
- Work independently to investigate and resolve customer issues, including reproducing complex scenarios using various technologies.
- Where capacity permits, extend support to other Americas-based customers without delay or handover bottlenecks.
- Ensure clear, empathetic, and professional communication with customers (both written and verbal) to maintain a high standard of service.
✅ Experience we expect you to bring to the role
**Programming & Scripting**
- Proficient in any major programming language (preferably **Python**) _(required)_
- Knowledge of **PowerShell**, **Bash**, or other scripting languages _(advantageous)_
**Cloud & Infrastructure**
- Strong expertise in **AWS** _(required)_
- Experience with **Docker** and container networking _(required)_
- Experience with IaC tools such as **Terraform**, **Pulumi**, **AWS CDK/SDK** _(required)_
- Familiarity with **Kubernetes** and **Helm** _(advantageous)_
- Familiarity with **Azure** or other cloud platforms _(advantageous)_
- Familiarity with **Snowflake** _(nice to have)_
**CI/CD & Version Control**
- Proficiency with **Git** and **GitHub** — branching, pull requests _(required)_
- Experience with **CI/CD pipelines** — GitHub Actions, GitLab CI, or similar _(advantageous)_
**Operating Systems & Debugging**
- Strong understanding of **Linux**, **macOS**, and **Windows**
- Skilled in reading and analysing logs to identify and reproduce issues
**Databases**
- Familiarity with **relational and non-relational** database systems
**Communication**
- Excellent **written** communication — ticket responses, documentation in **both** **English** and **Portuguese**
- Strong **verbal** communication skills for screen-sharing sessions and live troubleshooting in **both** **English** and **Portuguese**
**AI Literacy**
- Comfortable using AI tools (e.g. LLMs, MCPs, AI-assisted IDEs) as part of a support workflow
- Able to critically evaluate AI-generated output — verifying suggestions against documentation, logs, and real behaviour rather than applying them blindly
🌱 Values we hold in LocalStack
- Care: we create with compassion. We prioritize empathy and understanding in every interaction. By genuinely caring for our team, customers, and community, we create an environment where people thrive and impactful work flourishes
- Ownership: we own the outcome. We take responsibility for our work and are passionate about its impact. We foster autonomy, inspire ambition, encourage ownership, and empower everyone to unlock their potential and make an impact.
- Openness: we build trust together. We build trust through open communication and honest feedback. By sharing ideas and embracing diverse perspectives, we create stronger, more connected teams that work toward shared goals.
- Courage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle. We step outside our comfort zones, experiment fearlessly, and turn setbacks into springboards for growth.
- Excellence: we chase the extraordinary. We chase excellence by pushing boundaries and delivering results that go beyond the ordinary, constantly raising the bar and striving for greatness in everything we do. Excellence is not just the outcome, itʼs how we approach every task with purpose, passion, and a commitment to delivering exceptional value.
🎁 Benefits
- Fully remote
- Competitive salary
- Annual company retreat
- 2 extra company-wide holidays
- Friendly and inclusive workplace culture (community guilds and online company events)
## Sounds like a good match?
We'd love to hear from you! Join us in shaping the future of cloud development at LocalStack.
To apply, follow the application process. Make sure to include a short motivation outlining why you are the perfect candidate for this role.
If your profile looks like a good match, our talent team will be in touch to organize further steps within 2 weeks.
Please note, that due to a high volume of candidates, we cannot offer personalized feedback to each candidate.