临床信息专员
Clinical Informatics Specialist
关于 Crossover Health
Crossover Health 正在创造应有健康未来。这是一家全国性的、以团队为基础的医疗集团，专注于健康和预防，超越传统的疾病护理，公司提供一种全新的医疗模式——初级健康，其基础是可信赖的关系、跨学科护理团队方法和基于结果的支付方式。Crossover 的初级健康模式整合了初级护理、物理医学、心理健康、健康指导、护理导航等，通过全方位的方式提供护理——现场、虚拟和异步消息。我们正在建立一个社区，成员将医疗保健视为他们生活方式的主动部分。
职位概述
职位职责
临床应用与信息学专家在支持和优化临床系统（尤其是 EHR 和相关应用程序）方面发挥关键作用。这个中层职位结合了信息学战略与实际的应用支持和跨职能协作。你将同时担任系统专家和临床运营合作伙伴，帮助在技术与现实中的护理交付之间架起桥梁。
信息学与战略赋能：
- 领导临床信息学项目，支持 EHR 和其他临床系统的集成与优化。
- 与产品、IT 和数据团队合作，确保临床需求体现在平台设计和功能中。
- 收集并优先处理医生和临床工作人员的反馈，以支持系统改进和用户体验提升。
- 参与互操作性工作，包括数据交换标准、API 和供应商集成的评估。
应用配置与支持：
- 配置和维护临床应用程序（如 Athenahealth、Elation），以适应不断变化的工作流程。
- 为应用程序相关问题提供二级支持，并在需要时升级至供应商或 IT 团队。
- 参与软件升级、测试和系统验证。
- 协助管理供应商关系并确保服务级别期望得到满足。
培训与采用：
- 开发培训材料、操作指南和技巧手册，以支持用户入职和变更管理。
- 向医生、护士和运营人员提供培训和上线支持。
- 记录临床工作流程并维护系统配置记录。
项目协调：
- 支持项目时间表、测试计划和实施
查看英文原文
About Crossover Health
Crossover Health is creating the future of health as it should be. A national, team-based medical group with a focus on wellbeing and prevention that extends beyond traditional sick care, the company delivers an entirely new model of healthcare—Primary Health—built on the foundation of trusted relationships, an interdisciplinary care team approach, and outcomes-based payment. Crossover’s Primary Health model integrates primary care, physical medicine, mental health, health coaching, care navigation and more, and delivers care in surround-sound—in-person, virtually and via asynchronous messaging. Together we are building a community of members that embraces healthcare as a proactive part of their lifestyle.
Job Summary
Job Responsibilities
The Clinical Application & Informatics Specialist plays a key role in supporting and optimizing clinical systems, particularly EHR and related applications. This mid-level role combines informatics strategy with hands-on application support and cross-functional collaboration. You’ll serve as both a systems expert and a clinical operations partner—helping bridge technology with real-world care delivery.
Informatics & Strategic Enablement:
- Lead clinical informatics initiatives that support the integration and optimization of EHR and other clinical systems.
- Collaborate with product, IT, and data teams to ensure clinical requirements are reflected in platform design and functionality.
- Gather and prioritize provider and clinical staff feedback to support system improvements and user experience enhancements.
- Contribute to interoperability efforts, including the evaluation of data exchange standards, APIs, and vendor integrations.
Application Configuration & Support:
- Configure and maintain clinical applications (e.g., Athenahealth, Elation) to align with evolving workflows.
- Provide tier-2 support for application-related issues and escalate to vendors or IT when needed.
- Participate in software upgrades, testing, and system validation.
- Assist in managing vendor relationships and ensuring service-level expectations are met.
Training & Adoption:
- Develop training materials, job aids, and tip sheets to support user onboarding and change management.
- Deliver training and go-live support to providers, nurses, and operational staff.
- Document clinical workflows and maintain system configuration records.
Project Coordination:
- Support project timelines, testing plans, and implementation checklists for system changes or new tool rollouts.
- Track KPIs and performance metrics related to system usage and provider satisfaction.
- Participate in informatics and operations meetings to align on organizational goals and identify opportunities for improvement.
Required Qualifications
- Bachelor’s degree in Healthcare, Health Informatics, Nursing, Information Systems, or related field.
- 3–5+ years of experience in clinical informatics, clinical application support, or health IT.
- Hands-on experience configuring and supporting EHR systems; experience with Athenahealth is a strong plus.
- Familiarity with healthcare interoperability standards (e.g., HL7, FHIR, APIs).
- Excellent communication and change management skills, with experience translating clinical needs into technical solutions.
- Strong problem-solving abilities and a collaborative mindset.
Preferred Qualifications
- Master's preferred.
- Preferred certifications: CPHIMS, PMP, Athena or Epic certifications, or relevant technical training.
The base pay range for this position is $102,739.00 to $133,560 per year. Pay range may vary depending on work location, applicable knowledge, skills, and experience. This position may be eligible for an annual bonus opportunity and comprehensive benefits package that includes Medical Insurance, Dental Insurance, Vision Insurance, Short- and Long-Term Disability, Life Insurance, Paid Time Off and 401K.Crossover Health is committed to Equal Employment Opportunity regardless of race, color, national origin, gender, sexual orientation, age, religion, veteran status, disability, history of disability or perceived disability. If you need assistance or an accommodation due to a disability, you may email us at .
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
Originally posted on Himalayas