客服代表（信用卡 CARE，远程）- 12 个月合同
Contact Center Representative (Credit Cards CARE, Remote) -12 Months Contract
我们为现代世界打造以关系为导向的银行。我们需要有才华、有热情的专业人士，他们致力于为客户做正确的事。
在CIBC，我们认可你的优势和抱负，让你在工作中获得赋能。我们的团队成员拥有实现有意义影响所需的资源，并因他们的身份和贡献而受到真正的重视。
如需了解有关CIBC的更多信息，请访问CIBC.com
你将负责的工作
作为CIBC客服中心信用卡部门的一员，你将是客户拨打咨询其银行业务问题或请求的首要联系人，接听信用卡客户的来电，以及处理其他部门转来的电话。
作为信用卡客服专员II，你会协助客户处理信用卡相关操作和查询，识别客户需求，并主动提出解决方案，帮助他们实现财务目标。你展现出扎实的书面、口头和人际沟通技能，能够对客户的问题获取完整信息，并进行总结和核实。信用卡客服专员II会遵循最佳实践，为现有和潜在客户提供有关CIBC信用卡产品和服务的信息和解决方案，包括协助客户处理申请和取消请求。
该职位会收到常规工作的指导，需要有限的指示，协作寻找简单的解决方案，让客户与我们合作变得轻松。
在CIBC，我们为你提供最优化的工作环境，让你在岗位上茁壮成长。你可以远程有效地完成所有工作活动，仅在偶尔需要到现场。
请注意，此职位的开始日期是2026年11月23日。
我们的客服中心周一至周五早上7点至午夜开放，周六和周日早上7点至晚上10点开放。这是一个全职且轮班的工作。我们希望你在这段时间内保持灵活。
我们已启动Agent@Home远程工作计划。所有员工都必须满足Agent@Home计划的要求，并能够在接到通知后两小时内到达主要工作地点处理任何业务相关事宜。
Agent@Home计划要求
- 能够独立作为Agent@Home工作，在一个有安全工作空间的房间或办公室中工作，该房间或办公室的门可以关闭，以隔绝噪音和干扰。
查看英文原文
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
What You’ll Be Doing
As a member of CIBC’s Contact Centre Credit Cards Department, you will be the first point of contact for clients calling in with questions or requests related to their banking needs, answering incoming calls from our credit cards clients as well as calls transferred from other departments.
As a Contact Centre Specialist II, Cards CARE you will assist clients with their credit cards operations and inquiries, identify their needs, and proactively suggest solutions to help them achieve their financial goals. You demonstrate solid written, verbal, and interpersonal skills to make a difference in clients’ lives, obtaining complete information on clients’ issues and summarizing and verifying the facts. The Contact Centre Specialist II, Cards CARE supports best practices, providing information and solutions to existing and potential clients regarding CIBC’s credit card products and services, including assisting clients with application and cancellation requests.
The role receives general instructions on routine work and requires limited direction, collaborating to find simple solutions that make it easy for clients to bank with us.
At CIBC we enable the work environment most optimal for you to thrive in your role.You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.
Please note that the start date for this role is November 23, 2026.
Our Contact Centre is open Monday to Friday 7:00AM to Midnight, Saturday-Sunday 7:00AM to 10:00PM. This is a full-time and shift oriented role. We would like for you to be flexible between these hours.
We have embarked on an Agent@Home remote work program. All employees are required to meet the Agent@Home program requirements and be able to attend your primary work location within two hours’ notice for any business related purposes.
Agent@Home Program Requirements
- Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps).
- Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
How you'll succeed
- Client engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
- Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
- Efficiency – Understand that the client’s time is valuable and effectively complete their request. Strong knowledge of the CIBC systems and products to allow quick resolution of problems.
- Product knowledge - Deeply understand CIBC’s suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs
Who You Are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
- You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
- We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
- CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
- We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
- We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Expected End Date
2027-11-19Job Location
Halifax-1809 Barrington StEmployment Type
Temporary (Fixed Term)Weekly Hours
37.5Skills
Call Center, Client Service, Communication, Customer Experience (CX), Outbound Calls, Work CollaborativelyOriginally posted on Himalayas