远程听力学家
Teleaudiologist
NationsBenefits 被公认为美国增长最快的公司之一，是一家提供补充福利、灵活卡和会员参与解决方案的医疗金融科技公司。我们与管理式护理组织合作，提供创新的医疗解决方案，推动增长、改善结果、降低成本并为其会员带来价值。
通过我们全面的创新补充福利、金融科技支付平台和会员参与解决方案，我们帮助健康计划为会员提供高质量的福利，解决健康的社会决定因素，改善会员的健康结果和满意度。
我们的以合规为重点的基础设施、专有技术系统和顶级服务交付模式，使我们的健康计划合作伙伴能够为数百万会员提供高质量的价值导向护理。
我们提供一个令人满意的的工作环境，吸引顶尖人才，并鼓励所有员工为内部和外部客户提供优质服务做出贡献。我们的目标是更好地改变医疗行业！我们在美国、南美洲和印度的多个地点提供从组织内部晋升的职业发展机会。
地点：远程
时间：上午8:30 – 下午5:00（时区：CT、EST、MT）
职位概述
远程听力学专家通过安全的视频平台为患者和诊所工作人员提供全面的远程听力学服务。该职位作为现场护理团队的延伸，提供实时的临床、技术和销售支持，以确保高质量的患者结果和无缝的护理体验。该专家远程执行完整的听力学服务，通过虚拟护理复制面对面的体验。
主要职责
远程临床护理与患者管理
- 通过视频进行患者评估、咨询和随访护理
- 远程支持和指导现场工作人员进行听力评估和测试流程
- 解释测试结果并提供准确的临床诊断
- 根据患者需求推荐合适的助听器和治疗方案
- 为患者提供听力损失、设备使用、期望值和护理方面的咨询
- 提供持续的支持，处理调整、问题和患者满意度
远程销售与治疗支持
- 通过视频指导患者完成助听器的选择和购买流程
- 与诊所工作人员合作，支持病例处理
查看英文原文
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Location: Remote
Schedule: 8:30AM – 5:00PM (Time Zone: CT, EST, MT)
Position Summary
The TeleAudiology Provider delivers comprehensive remote audiology services to patients and clinic staff via a secure video platform. This role functions as an extension of the in-clinic care team, providing real-time clinical, technical, and sales support to ensure high-quality patient outcomes and a seamless care experience. The provider performs a full scope of audiology services remotely, replicating the in-person experience through virtual care.
Key Responsibilities
Remote Clinical Care & Patient Management
- Conduct patient evaluations, consultations, and follow-up care via video
- Support and guide in-clinic staff through hearing assessments and testing procedures remotely
- Interpret test results and provide accurate clinical diagnoses
- Recommend appropriate hearing aids and treatment plans based on patient needs
- Provide patient counseling on hearing loss, device use, expectations, and care
- Deliver ongoing support for adjustments, concerns, and patient satisfaction
Remote Sales & Treatment Support
- Guide patients through the hearing aid selection and purchasing process via video
- Partner with clinic staff to support case acceptance and improve conversion rates
- Educate patients on product options, features, and benefits in a clear, patient-friendly manner
- Provide remote verification support and ensure proper device fitting and performance
Technical Troubleshooting & Support
- Troubleshoot hearing aid, software, and connectivity issues in real time
- Support clinics and patients with remote device programming and adjustments
- Assist with resolving sound quality concerns and device performance issues
- Provide technical guidance to clinic staff on equipment and workflows
Clinic & Staff Collaboration
- Work closely with clinic teams to support patient flow and ensure efficient appointments Act as a clinical resource for providers and staff needing audiology expertise
- Provide on-demand or scheduled support for clinics without on-site audiologists
- Train and coach clinic staff on best practices for remote care delivery
Program Development & Process Improvement
- Develop and refine workflows for remote testing, consultations, and sales processes
- Identify opportunities to improve patient experience and operational efficiency
- Assist in implementing standardized procedures for tele-audiology services
- Maintain high standards of clinical quality, compliance, and documentation
Credentialing, Compliance & Billing Support
- Participate in insurance credentialing processes as required to enable billing for audiology services
- Maintain active licensure and credentials necessary to provide and bill for services across applicable states and payers
- Ensure accurate and timely clinical documentation to support billing and reimbursement Adhere to all regulatory, compliance, and telehealth billing requirements
Additional Duties
- Provide real-time audiology support across multiple clinic locations as needed
- Ensure all services meet clinical, ethical, and regulatory standards
- Adapt to evolving technology and telehealth best practices
NationsBenefits is an Equal Opportunity Employer.
Salary: $90,000 – $110,000 / yearOriginally posted on Himalayas