高级营收运营经理
Senior Manager, Revenue Operations
### **我们的使命：** 消除所有心理健康障碍。
Spring Health 是一家全球心理健康公司，致力于消除所有心理健康障碍。我们正在打造一个世界，在这个世界中，获得支持变得简单、个性化，并以个人为中心，因此无论经历何种工作、搬家、健康计划或人生阶段，护理都能持续进行。
我们的 AI 原生平台帮助我们在自助工具、辅导、治疗、药物管理以及专科护理中提供个性化支持。通过 JAMA Network Open 和 Validation Institute 的独立验证，Spring Health 通过领先的雇主、健康计划和合作伙伴覆盖了全球超过 1.7 亿人。
作为一家 AI 原生公司，我们认为技术应该扩大护理的覆盖面、质量和人性化。每位 Spring Health 团队成员都应有意识地使用 AI 工具，将人类判断应用于 AI 输出，并以支持其角色和我们使命的方式不断构建 AI 熟练度。
Alma 正在寻找一位以使命为导向的高级经理，负责收入运营，以在 Alma 的增长中发挥关键作用。收入运营高级经理将负责我们增长团队所依赖的系统、流程和分析，建立将数据转化为决策和行动的基础设施。向收入运营高级总监汇报，该职位将在整个业务中作为战略合作伙伴，与市场、运营、产品、会计和财务团队协作。这是一个全职、完全远程的职位，需要偶尔出差参加公司或团队活动。
**你将负责：**
- 在收入运营部门领导一个小团队，同时作为个人贡献者保持亲力亲为，平衡人员管理与直接执行。
- 管理和优化 CRM、销售和营销工具、数据基础设施以及连接它们的集成。
- 与跨职能团队合作并影响他们，设计和实施提高收入生成的策略。
- 从构思到执行领导项目，以改进收入流程，包括在我们的收入工具中构建技术增强功能。
- 主导销售和增长营销中的定期报告节奏，从每周的销售漏斗审查到管理层业务审查，确保数据持续驱动可见性和决策。
- 审核并选择收入技术栈中的工具，负责供应商转换和实施，从评估到完成。
查看英文原文
### **Our mission: e** liminating every barrier to mental health.
Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.
Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.
As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.
Alma is seeking a mission-driven Senior Manager, Revenue Operations to play a pivotal role in driving growth for Alma. The Revenue Operations Senior Manager will own the systems, processes, and analytics that our growth teams run on, building the infrastructure that turns data into decisions and actions. Reporting to the Senior Director of Revenue Operations, this individual will be a strategic partner across the entire business, collaborating with the Marketing, Operations, Product, Accounting, and Finance teams. This is a full time, fully remote position on our team. Occasional travel may be required for company or team events.
**What you’ll do:**
- Lead a small team within Revenue Operations while staying hands-on as an individual contributor, balancing people management with direct execution.
- Manage and optimize the CRM, sales and marketing tools, data infrastructure, and the integrations that tie them together.
- Partner with and influence cross-functional teams to design and implement strategies that improve revenue generation.
- Lead projects from ideation through execution to improve revenue processes, including building technology enhancements within our revenue tools.
- Own the recurring reporting rhythm across sales and growth marketing, from weekly pipeline reviews to leadership business reviews, so data consistently drives visibility and decisions.
- Vet and select tools across the revenue tech stack, own vendor transitions and implementations from evaluation through go-live, and ensure clean, reliable data flow and stronger processes throughout.
- Troubleshoot issues and support end users across our revenue tools.
- Build and maintain the automation layer that powers our revenue processes
- Own the commission process, ensuring sales representatives are paid accurately and on time
- Drive provider acquisition forecasting, goal setting, and planning
- Own revenue data accuracy and infrastructure end to end, making a trustworthy data foundation accessible to growth teams and the company through BI tools.
**What success looks like in this role:**
_95% of revenue operations requests responded and resolved on time_ _% of planned initiatives (from a quarterly roadmap) completed by their committed date._ _Maintain ≥ 95% unique (non-duplicate) records across leads, contacts, and accounts in Salesforce._ _95% of reports/dashboards free of data errors or discrepancies when audited_ _90% of ad-hoc reports/analysis requiring no correction or clarification_ _100% of vendor contracts reviewed and renewed, renegotiated, or consolidated before their renewal deadline, with no lapses or unplanned auto-renewals._
**What you’ll bring:**
- You have 4-6 years of experience in sales/revenue operations, business operations, consulting, or project management experience. You have 1-2 years of people management experience.
- You handle ambiguity well, operate as a generalist across strategy, systems, and execution, and are resourceful enough to build a path forward when no playbook exists.
- You've deployed Salesforce configuration yourself, including flows, validation rules, permission sets, and field-level security.
- You have built and maintained automations others depend on, not just one-off analyses.
- You have expertise in revenue tools (e.g., Salesforce, Marketo, Salesloft preferred) that let you design, troubleshoot, and implement complex revenue processes and automations.
- You have a proven track record of implementing sales strategies that optimize revenue generation processes.
- You're fluent with AI tools (e.g., Claude, ChatGPT, Workato) as a core part of how you work, using them to move faster and think more clearly.
- You're fluent in SQL, able to write and troubleshoot queries against a data warehouse to keep revenue data accurate, well-modeled, and usable across BI tools.
- You apply AI judgment: knowing when to trust it, when to double-check it, and how to turn it into real leverage across the team's workflows.
- You break down complex challenges into solvable parts, craft compelling solutions, and drive results with clarity and precision.
- You have experience owning vendor relationships.
- You specialize in designing, improving, and implementing operational processes.
- You're highly organized and detail-oriented, with exceptional project management skills.
- You stay current on industry best practices and emerging trends in revenue operations.
_The target base salary for this position is **$135,000 - $159,500** and is part of a competitive total rewards package including benefits and equity. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using [Radford Global Compensation Database](https://springhealth.link/jd-2022-09-radfordcomp) at minimum to ensure competitive and fair pay._
**Benefits:**
- We’re a remote-first company
- Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
- 401K plan (ADP)
- Lifestyle Spending Account for health, wellness, and family care
- Monthly co-working space membership stipend
- Monthly work-from-home stipend
- Financial wellness benefits through Northstar
- Pet discount program through United Pet Care
- Financial perks and rewards through PerkSpot
- EAP access through Aetna
- One-time home office stipend to set up your home office
- Inclusive family and medical leave plans
- 12 paid holidays
- Flexible PTO
**Not sure if you meet every requirement?** . If this role excites you, we encourage you to apply.
**_Our privacy policy:_** [**_https://springhealth.com/privacy-policy/_**](https://springhealth.com/privacy-policy/)
_Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know._