双语患者体验代表（法语）
Bilingual Patient Experience Representative (French)
如果你能亲自影响医疗保健的未来呢？作为PocketHealth团队的一员，你将帮助北美各地的医院和诊所——更重要的是，赋能超过200万名患者——发现更好的医疗体验。
PocketHealth是一个以患者为中心的平台，使北美各地的医院和诊所能够安全、即时地与患者共享影像记录。通过我们的平台，我们让患者成为自身护理的积极和参与者，并掌控自己的护理旅程。除了影像共享这一核心功能外，我们还扩展了核心功能，使医院和医生之间可以共享信息，同时实现影像的即时检索和自动导入功能。PocketHealth是北美800多家医院和诊所的统一影像管理解决方案。我们认为，通过将患者置于记录释放流程的中心，数据在护理旅程中可以更符合伦理、更便捷和更安全地流动，我们正在寻找有热情的个人，帮助这一愿景为北美更多患者成为现实。
我们正在寻找一位独立、自我驱动且有抱负的双语患者体验代表（法语），对医疗保健充满真诚的热情，以帮助我们成长并直接支持患者在护理旅程中的需求。这不是一份普通的客户支持职位。对我们患者群体的同理心和及时支持是我们工作的核心，我们认为这是持续成功的基础。这意味着我们需要一位有抱负的主动型人才，能够在快节奏的初创环境中自如应对。
了解我们的患者如何与我们的平台互动，为公司任何职位的成长打下坚实基础，因此这个职位非常适合希望随着时间推移成长为领导角色，并随着PocketHealth在全球的发展迎接新挑战的人。此前的患者体验代表已进入公司客户成功、UI/UX和工程等高影响力岗位。
此职位为现有空缺。该职位年薪为48,000至50,000美元。不过，薪资只是故事的一部分；该职位还享有股票期权形式的股权，并包含全面的健康和福利包。我们视薪酬为对您福祉的全面投资，旨在支持您在工作和生活中的各个方面。
查看英文原文
What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 million patients — to discover a better healthcare experience.
PocketHealth is a patient-centric platform that enables hospitals and clinics across North America to share imaging records digitally with patients, instantly and securely. Through our platform, we enable patients to be active and engaged participants in their own care, and take control of their care journey. In addition to image sharing, which is the heart of the PocketHealth platform, we’ve grown our core functionality to enable sharing between hospitals and physicians, as well as instant image retrieval and automated importing capability. PocketHealth is a unified image management solution for over 800 hospitals and clinics across North America. We believe that by placing patients at the center of the record release process, data moves more ethically, easily and securely throughout the care journey, and we’re looking for passionate individuals to help make this vision a reality for millions more patients across North America.
We’re looking for an independent, self-motivated, and ambitious Bilingual Patient Experience Representative (French) with a sincere passion for healthcare to help us grow and directly support patients in their care journey. This isn’t your average Customer Support role. Empathetic and timely support for our patient population is at the heart of what we do and we view it as fundamental to our continued success. That means we’re looking for an ambitious self-starter who is comfortable in a fast-paced startup environment.
Understanding how our patients interact with our platform lays a great foundation for growth into any role in the company, so this position is ideal for someone who wants to grow into a leadership role over time and take on new challenges as PocketHealth grows globally. Previous Patient Experience Reps have moved onto high-impact roles in Customer Success, UI/UX and Engineering within the company.
This job posting is for an existing vacancy. The salary for this position is $48,000-$50,000 annually. Salary is just one part of the story, though; this role is also eligible for equity in the form of stock options and includes a comprehensive health and benefits package. We view our compensation as a total investment in your well-being, designed to support you both in your work and in your life outside of it.
About You:
- Ability to work Monday to Friday, 11am-7pm EST OR 12pm-8pm EST
- Excellent communication skills in French and English (verbal and written)
- Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
- Outstanding organizational skills and an ability to juggle multiple tasks
- Experience with or passion for healthcare would be an asset, but is not required
- Technical Support experience considered an asset
Nice to haves:
- Resourceful, flexible, hold yourself accountable and persevere in the face of obstacles
- Hardworking and eagerly embrace the challenge of solving problems
- Empathetic and enjoy teaching people at all levels of technical proficiency
- A standout teammate – someone who believes in working with their team to achieve shared goals
- Communication skills in Spanish or French (verbal and written) - not required, but would be an asset
Outcomes:
- Patient Support: Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone. You will be a key contact for patients looking to access their health records and navigate the PocketHealth platform.
- Product Vision: Use the feedback you’ve gathered from patients and providers to help our Management and Engineering teams shape the future of the PocketHealth platform.
You can do amazing things at PocketHealth. You can positively impact the healthcare journey for millions of people, while building your career and developing your skills. It doesn’t have to be one or the other. It has been a part of our mission since our founding to empower patients & make healthcare accessible to all, and we know this can only be achieved with a team of diverse perspectives that is representative of the Patient & Provider communities we serve.
People love working here for these reasons and more: working remotely, our competitive salaries and benefits (including stock options for every employee!), four weeks of paid time off, unlimited paid wellness days, extended mental health coverage, and 16 weeks of parental leave top-up.
We’re proud to foster a culture that embraces diversity, equity, and inclusion, and we believe in caring for our employees with the same thoughtfulness we offer our Patients & Providers.
If there are ways we can support you through the recruitment process with an accommodation, please let us know by reaching out to . Applications are accepted via posting only.
Originally posted on Himalayas