高级产品经理，Toast Now
Senior Product Manager, Toast Now
Toast 创建技术帮助餐厅和本地企业在一个数字化世界中取得成功，帮助商家运营、提升销售额、与客户互动并让员工保持快乐。
Toast Now 是 Toast 最成功且增长最快的的产品之一。用户获取、参与度以及对新功能的需求达到历史新高，这为构建可扩展的解决方案提供了新的机会，帮助餐厅经理随时随地管理他们的业务。我们正在寻找一位高级产品经理，能够推动产品创新，并在 Toast Now 中负责一个战略领域。你将与一支高素质的工程师、设计师和研究人员团队紧密合作，塑造 Toast Now 的未来——打造一流的移动体验，帮助餐厅经理从任何地方管理他们的餐厅。
这个职位需要一位能够承担责任、做出合理权衡并带领团队自信执行的人。你可以将复杂的想法分解成更小的部分，倡导大胆的想法，并团结你的团队和合作伙伴成功地构建和发布它们。
你在快节奏的环境中如鱼得水，雄心勃勃的目标和巨大的挑战是常态。你有扎实的产品管理基础，而让你脱颖而出的是你能够从头到尾掌控你的产品领域，建立深厚的客户联系，并与跨职能团队合作，推动可衡量的影响。
你对数据充满热情，不断深入挖掘数据以发现洞察力，并超越表面结论。你有解决复杂问题的创造性方法——将模糊不清转化为机会
**日常职责（Responsibilities）**
- 负责并推动你所负责的 Toast Now 领域的路线图，重新构想餐厅经理如何在移动端与 Toast 互动。
- 与工程师和设计师紧密合作，完成产品功能的概念设计、原型开发、发布、评估和迭代。
- 在你的产品领域内定义并实现成果——掌控成功指标，推动产品变更以创造可衡量的客户价值和产品经济性提升。
- 深入研究并与客户互动——无论是通过直接对话、销售互动还是客服电话。
- 在战略和执行层面运作，将愿景转化为详细的产品需求和跨职能执行计划。
- 内部倡导客户需求，通过与各团队建立牢固的关系，影响决策过程
查看英文原文
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.
Toast Now is one of the most successful and fast-growing products at Toast. User acquisition, engagement, and demand for new features are at an all-time high, creating new opportunities to build scalable solutions that help restaurant managers run their businesses on the go. We’re looking for a Senior Product Manager who can drive product innovation and own a strategic domain within Toast Now. You’ll work closely with a high-caliber team of engineers, designers, and researchers to shape the future of Toast Now—delivering a best-in-class mobile experience that helps restaurant managers manage their restaurants from anywhere.
This role calls for someone who can take ownership, make sound tradeoffs, and lead their team to execute with confidence. You can take complex ideas, break them down into smaller components, advocate for bold ideas, and rally your team and partners to build and launch them successfully.
You thrive in a fast-paced environment where ambitious goals and big challenges are the norm. You have a strong foundation in product management, and what sets you apart is your ability to own your product area end to end, build deep customer connections, and partner with cross-functional teammates to drive measurable impact.
You are obsessed with numbers, constantly digging into data to uncover insights and push beyond surface-level conclusions. You have a track record of finding creative answers to complex questions—turning ambiguity into opportunity
**A day in the life (Responsibilities)**
- Own and drive the roadmap for your area of Toast Now, reimagining how restaurant managers engage with Toast on mobile.
- Work closely with engineers and designers to concept, prototype, ship, measure, and iterate on product features.
- Define and deliver outcomes in your product area—owning success metrics and driving product changes that create measurable improvements in customer value and product economics.
- Research and engage deeply with customers—whether through direct conversations, sales interactions, or support calls.
- Operate at both strategic and executional levels, translating vision into detailed product requirements and cross-functional execution plans.
- Champion customer needs internally by building strong relationships across teams, influencing decisions on related initiatives with data and insights.
**What you'll need to thrive (Requirements)**
- Proven experience as a Product Manager at a Senior level, ideally with mobile product experience.
- Strong analytical mindset with a track record of using data to drive decisions.
- Exceptional ability to build relationships across engineering, design, marketing, and other product teams.
- Ability to operate autonomously, take ownership, and influence decisions across teams working on related initiatives.
- Entrepreneurial mindset—comfortable with ambiguity and capable of turning vision into execution.
**AI at Toast**
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
**Our Total Rewards Philosophy**
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at [https://careers.toasttab.com/toast-benefits](https://careers.toasttab.com/toast-benefits).
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits. You can learn more about how we align pay with local labor markets in our [Geographic Pay Zone Philosophy](https://careers.toasttab.com/us-pay-zones).
Zone A
$159,000—$254,000 USD
Zone B
$138,000—$221,000 USD
Zone C
$125,000—$200,000 USD
**How Toast Uses AI in its Hiring Process**
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: [https://careers.toasttab.com/ai-in-hiring](https://careers.toasttab.com/ai-in-hiring)
**Our Approach to Hybrid Working**
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: [https://careers.toasttab.com/locations-toast](https://careers.toasttab.com/locations-toast)
**People Are the Secret Ingredient in Our Recipe for Success**
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
**Apply today!**
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [candidateaccommodations@toasttab.com](mailto:candidateaccommodations@toasttab.com).
_------_
_For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._