高级专业服务顾问
Senior Professional Service Consultant
职位描述
我们正在寻找一名专业服务顾问，负责带领客户从安全电子邮件网关（SEG）迁移至Abnormal AI。您将利用在企业邮件流程、电子邮件安全和基于云的基础设施方面的专业知识，确保迁移过程顺畅、安全且高效。作为专业服务团队的一员，您将与客户紧密合作，了解其迁移目标，执行结构清晰的交付计划，管理项目，降低风险，并减少各行业企业客户的中断。您将遵循并帮助应用已建立的交付方法论，在积累新场景经验的同时为团队提供反馈
您需要具备的条件
- 有成功交付项目的记录，能够在多个团队间协调以达成目标
- 具备强大的问题解决能力，能够识别迁移风险，解决障碍并推动解决
- 具备良好的沟通和人际交往能力，能有效与技术相关方和高级客户联系人互动
- 能够在快节奏、动态的环境中独立工作并协作
- 具有亲自动手、以解决方案为导向的心态，积极应对挑战
您将负责的工作
- 管理迁移项目，确保从传统SEG顺利过渡到Abnormal Security
- 提供关于企业邮件流程的指导，涵盖SMTP、MX记录、SPF、DKIM、DMARC以及混合云和本地基础设施中的路由
- 就Microsoft 365和Google Workspace中的原生安全控制提供建议，确保SEG功能的无缝替代
- 提供电子邮件安全策略的指导，实施反钓鱼保护并保持符合行业法规
- 排查和解决邮件流程问题，确保迁移后电子邮件的安全可靠传递
- 应用并提供关于SEG替换方法论和最佳实践的反馈
- 与工程、产品和客户成功团队协作，支持部署流程
- 执行项目计划，确保按时交付、范围控制和质量保证
- 识别迁移风险，并在需要时向高级团队成员或管理层汇报
- 提供清晰且定期的状态更新，使关键利益相关者了解项目进展
必备条件
- 本科或学士学位，5-7年在面向客户的角色中管理企业级网络安全SaaS部署或迁移的经验
查看英文原文
About the Role
We are seeking a Professional Services Consultant to lead customer migrations from Secure Email Gateways (SEGs) to Abnormal AI. You will leverage your expertise in enterprise mail flow, email security, and cloud-based infrastructures to ensure a seamless, secure, and efficient transition. As a member of the Professional Services Team, you will work closely with customers to understand their migration objectives, execute well-structured delivery plans, manage projects, mitigate risks, and minimize disruptions for enterprise customers across industries. You will follow and help apply established delivery methodologies, contributing feedback to the team as you gain experience with new scenarios.
Who you are
- Track record of delivering projects, balancing priorities, and coordinating across teams to achieve objectives
- Strong problem-solving skills, with the ability to identify migration risks, address roadblocks, and drive resolution
- Strong communication and interpersonal skills, effectively engaging with technical stakeholders and senior customer contacts
- Ability to work independently and collaboratively in a fast-paced, dynamic environment
- A hands-on, solution-driven mindset with a proactive approach to challenges
What you will do
- Manage migration projects, ensuring a seamless transition from legacy SEGs to Abnormal Security
- Deliver guidance on enterprise mail flow, covering SMTP, MX records, SPF, DKIM, DMARC, and routing across hybrid cloud and on-premise infrastructures
- Advise on native security controls in Microsoft 365 and Google Workspace, ensuring seamless replacement of SEG functionality
- Provide guidance on email security policies, implementing anti-phishing protections and maintaining compliance with industry regulations
- Troubleshoot and resolve mail flow issues, ensuring secure and reliable email delivery post-migration
- Apply and provide feedback on SEG displacement methodology and best practices
- Collaborate with Engineering, Product, and Customer Success teams to support deployment workflows
- Execute project plans, ensuring on-time delivery, scope control, and quality assurance
- Identify migration risks and escalate to senior team members or leadership when needed
- Provide clear and regular status updates, aligning key stakeholders on project progress
Must Haves
- BS/BA degree with 5-7 years in a customer-facing role managing enterprise-grade cybersecurity SaaS deployments or migrations
- Experience with enterprise mail flow integration and migration projects, including exposure to SEG decommissioning
- Strong knowledge of enterprise mail flow and architecture: SMTP, MX records, SPF, DKIM, DMARC, and email routing in cloud and on-premise environments
- Understanding of email security, filtering, threat protection, and DLP, with familiarity with compliance frameworks such as SOC 2, HIPAA, and GDPR
- Experience leveraging AI platforms such as Glean and Claude
- Proficiency in Microsoft 365 and Google Workspace Security, including Defender for Office 365, Exchange Online Protection, ATP, and Google Workspace Security
- Experience with email routing through firewalls, proxies, and mail relays, including IP whitelisting, inbound/outbound mail rules, and secure connectors
#LI-EM3
Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location.
In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package.
Base salary range:
$124,700—$179,300 USD
A note on AI in our process:
Abnormal AI uses AI-assisted tools to help our recruiting team prepare for candidate interviews. These tools analyze resume content and role requirements to suggest interview questions and areas for the interviewer to explore.They do not make hiring decisions or screen candidates automatically. Every decision about a candidacy is made by a person. Further, if your application is successful and Abnormal AI makes a conditional offer of employment, we will carry out pre-employment checks which must be successfully completed to progress to a final offer. All processes and pre-employment checks are in line with prevailing legislation and Abnormal AI's policies relevant to our security and privacy standards.
Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. For our EEO policy statement please click here. If you would like more information on your EEO rights under the law, please click here.