资深软件工程师，企业应用
Staff Software Engineer, Enterprise Apps
准备开展职业生涯中最有影响力的工作吗？在Coinbase，我们对提升经济自由的使命毫不妥协。标准很高，环境紧张，我们喜欢这样。这里不是安于现状的地方，而是将你推向自我认知极限的地方。如果你准备好与那些不愿满足于“足够好”的人一起打造金融的未来，那你就在正确的地方。Coinbase是一家以远程办公为主，但并非完全远程的公司。你将每季度参加一次高强度的线下工作会，称为“冲刺”。
作为Coinbase企业应用与架构（EAA）组织中Agent Engagement and Experience团队的资深软件工程师，你将构建客户体验平台，这些平台为公司内所有CX代理的客户服务和合规流程提供支持。该团队创建创新的服务、工具和应用程序，帮助更快、更准确地解决客户问题和合规KYC流程。你将主导新项目，设定技术方向，并在设计分布式系统的同时指导工程师，这些系统直接在大规模上提升客户满意度和合规结果。
你将负责：
- 使用Golang、gRPC、TypeScript和React设计并交付分布式后端系统和基础基础设施组件，包括动态配置、容器编排和密钥存储
- 通过与工程管理及利益相关者定义战略路线图，引领团队的技术方向，将模糊的问题转化为具有可衡量成果的清晰架构方案
- 构建并扩展高可靠性服务，简化CX代理的工作流程和合规流程，从设计到生产部署全程负责
- 指导工程师在设计技巧、编码标准、测试实践和运维最佳实践方面提升，提高整个团队的工程品质标准
- 与多个时区的跨职能团队合作，识别平台改进点，预见潜在问题，并向技术和非技术领导清晰传达复杂的技术概念
所需技能和经验：
- 8年以上软件工程经验，具备设计和交付解决模糊、高影响问题的分布式系统的实际能力
- 对Go（Golang）有深入熟练的掌握，并有构建可扩展系统的经验
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Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Staff Software Engineer on the Agent Engagement and Experience team within Coinbase's Enterprise Applications and Architecture (EAA) org, you'll build the customer experience platforms that power customer service and compliance processes for CX agents across the company. This team creates innovative services, tools, and applications that help resolve customer issues and compliance KYC processes faster and with greater accuracy. You'll anchor new projects, set technical direction, and mentor engineers while architecting the distributed systems that directly improve customer satisfaction and compliance outcomes at scale.
What you'll do:
- Architect and deliver distributed backend systems and foundational infrastructure components, including dynamic configuration, container orchestration, and secrets storage, using Golang, gRPC, TypeScript, and React
- Lead technical direction for the team by defining strategic roadmaps with engineering management and stakeholders, translating ambiguous problems into clear architectural plans with measurable outcomes
- Build and scale high-reliability services that streamline CX agent workflows and compliance processes, owning end-to-end delivery from design through production deployment
- Mentor engineers on design techniques, coding standards, testing practices, and operational best practices, raising the overall engineering quality bar across the team
- Partner cross-functionally with teams across multiple time zones to identify platform improvements, foresee potential issues, and communicate complex technical concepts clearly to both technical and non-technical leaders
Required Skills and Experience:
- 8+ years of software engineering experience, with demonstrated ability to architect and deliver distributed systems that solve ambiguous, high-impact problems
- Deep proficiency in Go (Golang) and experience building scalable, high-traffic backend services in production, including API development (gRPC, GraphQL), event-driven architectures (Kafka, MQ), and SQL or NoSQL databases
- Hands-on experience with cloud infrastructure and DevOps tooling such as AWS, Kubernetes, Terraform, and CI/CD pipelines (BuildKite or similar), including rate limiters, caching, load balancing, circuit breakers, and observability (metrics, logging, tracing)
- Proven track record of leading technical projects end-to-end, mentoring engineers, and influencing architectural decisions across teams without direct authority
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):
$218,025—$256,500 USD
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.