技术客户经理
Technical Account Manager
在 ClickUp，我们正在打造未来的工作方式：首个真正融合 AI 的工作空间，将任务、文档、聊天、日历和企业搜索统一在一起，所有功能都由以情境为中心的 AI 驱动。我们是一家以 AI 为核心的企业。每位团队成员都需要每天使用 AI，我们在招聘过程中会评估 AI 的熟练程度。加入我们，一起重新定义可能的边界。🚀
ClickUp 正在寻找一位多才多艺且充满活力的技术客户经理加入我们的团队。这个关键角色负责通过建立战略关系并为中小型客户和专属客户交付卓越服务来提升客户满意度和忠诚度。理想的候选人应能在初创环境中表现出色，体现 ClickUp 的核心价值观，并在 SaaS 环境中有客户成功的成功经验。
主要职责：
- 战略客户参与：
- 使用规模化和个性化的方法，为多样化的客户组合制定和管理参与计划。
- 进行深入的发现会议，了解客户需求并推荐可操作的成功策略。
- 与关键利益相关者建立信任关系，识别并培养客户倡导者，推动采用和宣传。
- 技术采用与专业知识：
- 收集、分析并转化功能和技术需求为定制的 ClickUp 解决方案。
- 作为产品专家，指导客户如何利用 ClickUp 的功能优化流程并解决复杂业务挑战。
- 数据驱动洞察：
- 分析客户产品使用数据并转化为可操作的建议。
- 进行投资回报分析，展示 ClickUp 解决方案的实际好处。
- 推动参与与采用：
- 主动与客户互动，评估进展，解决障碍，并发现新的成功机会。
- 与客户合作，建立明确的业务目标、成功指标和时间表。
- 文化契合、成长机会与领导力：
- 以客户体验为优先，以身作则，积极行动，并监督政策和流程的遵守情况。
- 参与区域和全球运营流程的开发和优化。
任职要求：
- 至少 2 年在面向客户的 SaaS 岗位工作经验，最好在客户成功或客户管理领域。
- 强大的沟通和人际交往能力，能够有效与客户和内部团队协作。
查看英文原文
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
ClickUp is seeking a versatile and dynamic Technical Account Manager to join our team. This pivotal role is responsible for driving customer satisfaction and loyalty by fostering strategic relationships and delivering exceptional service to both small to mid-market clients and dedicated accounts. The ideal candidate will excel in a start-up setting, embody ClickUp's core values, and have a proven track record in customer success within a SaaS environment.
Key Responsibilities:
- Strategic Customer Engagement:
- Develop and manage engagement plans for a diverse client portfolio using both scaled and personalized approaches.
- Conduct in-depth discovery sessions to understand customer needs and recommend actionable strategies for success.
- Build trusted relationships with key stakeholders, identifying and nurturing client champions to drive adoption and advocacy.
- Technical Adoption and Expertise:
- Gather, analyze, and translate functional and technical requirements into tailored ClickUp solutions.
- Serve as a product expert, advising customers on leveraging ClickUp’s features to streamline workflows and solve complex business challenges.
- Data-Driven Insights:
- Analyze customer product usage data and translate it into actionable recommendations.
- Conduct ROI analysis to showcase the tangible benefits of ClickUp solutions.
- Driving Engagement & Adoption:
- Proactively engage with customers to evaluate progress, address roadblocks, and uncover new opportunities for success.
- Collaborate with customers to establish clear business goals, success metrics, and timelines.
- Cultural Fit, Growth Opportunities, & Leadership:
- Prioritize the customer experience, lead by example, be a doer, and monitor adherence to policies and procedures.
- Contribute to the development and optimization of regional and global operational processes.
Qualifications:
- Minimum 2 years of experience in a customer-facing SaaS role, preferably in Customer Success or Account Management.
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers of various levels and segments.
- Resilient and adaptable, especially in a fast-paced startup environment.
- Understanding of industry-specific workflows, particularly in services, software development, marketing, and PMO.
- Experience in working with various teams to achieve customer outcomes (Marketing, Finance, Product, Sales, Support).
- Experience with Customer Success SaaS technology such as CRM, Salesforce, Tableau , Outreach, Apollo, Front, and others.
- Ability to operate within regional time zones.
- Positive attitude, self-driven, proactive, empathetic, and high energy.
#LI-Remote #LI-NMR
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
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ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.