客户成功经理（欧洲）
Customer Success Manager (Europe)
请注意：此职位必须位于欧洲时区。
Weflow 是一个深度集成到现代 CRM 中的收入智能平台，帮助 RevOps 和销售团队捕捉活动、管理销售漏斗并自信地进行预测。我们是一支快速发展的、获得风险投资支持的团队，客户遍布美国和欧洲，现在正在建立我们的客户成功团队。
作为我们的高级客户成功经理，你将负责我们最重要的客户组合，推动采用率、留存率和扩展增长。你将是塑造我们客户成功方式的首批员工之一，对流程手册和你的商业成果有真正的掌控权。
职责
作为客户成功经理，你将与后期潜在客户和现有客户紧密合作，帮助他们通过 Weflow 快速创造价值。你将负责客户留存和扩展，将良好的上手体验和深入的采用转化为续约和增长，你的商业回报直接与你所取得的成果挂钩。
你将是我们客户旅程中的关键一环，确保无缝的上手体验、采用、留存和收入增长。这是一个需要亲力亲为的商业角色，你将从零开始建立我们的客户成功体系，并在全球范围内与 RevOps 和销售团队建立强大的联系网络，在一个快速发展的环境中拥有充足的成长空间。
要求
- 2-5 年以上在收入运营、Salesforce 管理、客户成功或解决方案工程方面的经验。
- 具备扎实的技术能力，有 CRM 系统（Salesforce）、数据集成以及与收入运营团队合作的经验。
- 有收入运营和/或 Salesforce 管理经验者优先。
- 有领导复杂产品实施团队的经验者优先。
- 对 Salesforce 数据采集、销售漏斗管理和预测有经验或深入了解者优先。
- 在上手体验和实施方面有明确的业绩记录，并具备紧迫感。
- 展现出对 AI 的好奇心，并有能力在部门内利用 AI 优化流程。
- 数据驱动的决策思维，能够将洞察转化为可执行的策略。
- 强大的跨职能协作能力，能够与销售、产品和市场团队合作，打造以客户为中心的文化。
- 出色的高管沟通和利益相关者管理能力。
福利
- 一个产生收入的角色，与 Weflow 的创始人密切合作
- 具有竞争力的薪酬，包括基于绩效的奖励
查看英文原文
Please note: This role must be based in the European time zone.
Weflow is the revenue intelligence platform integrated deeply into modern CRMs, helping RevOps and sales teams capture activity, run their pipeline, and forecast with confidence. We're a fast-growing, VC-backed team serving customers across the US and Europe, and we're now building out our Customer Success function.
As our Senior Customer Success Manager, you'll own a portfolio of our most important accounts, driving adoption, retention, and expansion. You'll be one of the first hires shaping how we do Customer Success, with real ownership over both the playbook and your commercial results.
Tasks
As Customer Success Manager, you'll work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow. You'll own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth, with real commercial upside tied to the results you deliver.
You'll be an integral part of our customer journey, ensuring seamless onboarding, adoption, retention, and revenue expansion. This is a hands-on commercial role where you'll build our Customer Success function from scratch and develop a strong network across the RevOps and Sales community globally, in a fast-growing environment with plenty of room to grow.
Requirements
- 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering.
- Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams.
- Experience in Revenue Operations and/or as a Salesforce admin is a plus.
- Experience leading implementation teams for highly complex products is a plus.
- Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus.
- Proven track record of those metrics and urgency around onboarding and implementations.
- Have shown curiosity and ability to implement AI to optimize processes within your department.
- Data-driven decision-making mindset, translating insights into actionable strategies.
- Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture.
- Exceptional executive communication and stakeholder management skills.
Benefits
- Revenue-generating role, closely collaborating with the founders of Weflow
- Competitive compensation, including performance-based incentives and equity.
- Opportunity to work closely with experienced RevOps & GTM leaders in high-growth companies across the entire Weflow customer base.
- High-impact position in a customer-, and velocity-driven culture.
- Flexible PTO, competetive compensation and equity
This role will give you great internal and external exposure to best-in-class businesses at the forefront of modern AI-driven revenue platforms.
Weflow is an an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
Originally posted on Himalayas