IT 支持专员（会德语）（蒂米索拉，罗马尼亚）
IT Support Specialist with German (Timisoara, RO)
你是否擅长解决问题，能快速处理技术难题？你是否精通德语，并热衷于提供卓越的客户服务？如果你频频点头，那么我们正需要你——IT支持专家，要求具备德语能力！加入我们的团队，成为我们德语用户的日常英雄，提供一流的支援和无与伦比的服务体验。
工作概要：
作为我们的德语服务台专家，你将成为客户支持的核心，为所有技术问题提供安心的解决方案。你的任务包括在英语和德语中从容且高效地处理咨询，用出色的服务技巧赢得用户的喜爱。你将作为前线英雄，确保每一次互动都顺畅如齿轮运转。我们会依赖你让我们的数字世界稳定运行，并搭建起我们服务与德语用户之间的桥梁。
你会做些什么：
- 通过电话和电子邮件为德语用户提供建技术支援。
- 诊断技术问题并为终端用户提供有效的解决方案。
- 将复杂的technical问题转交给更高级别的IT人员，以确保及时解决。
- 记录、监控并系统化处理电话和工单，以符合既定的服务水平协议。
- 通过迅速且专业的服务，确保客户满意度达到高水平。
要求：
- 德语 – 至少B2级
- 英语 – 至少B2级
- 能够胜任夜班工作
- 注重细节，具备多任务处理能力
- 出色的沟通能力，包括书面和口头表达
- 愿意在快节奏环境中学习和成长
福利与待遇：
- 培训与认证：持续深入的培训，涵盖当前和新兴的产品与技术
- 灵活福利：午餐券、医疗计划、运动福利、公司笔记本电脑
- 薪资待遇：具有竞争力的薪资包，以及针对西区以外候选人的搬迁补贴
- 额外的假期天数
- 远程办公
最初发布于喜马拉雅山
查看英文原文
Are you a maestro of problem-solving with a knack for untangling tech queries? Do you command the German language and have a passion for delivering stellar customer service? If you're nodding with gusto, we have the ideal spot for you – IT Support Specialist with German proficiency! Join our team and become the daily hero for our German-speaking users by providing top-notch support and unparalleled service experiences.
Your job in a nutshell:
Your job in a nutshell: As our Service Desk Specialist with German proficiency, you will be the linchpin of our customer support, providing a comforting presence and expert solutions to all technical conundrums. Your mission, should you choose to accept it, involves fielding queries with poise and prowess in both English and German, and charming our users with your superb service savvy. You will be the frontline hero, ensuring that every interaction is as smooth as a well-oiled machine. We will count on you to keep our digital realm running like clockwork and uphold the bridge between our services and our German-speaking clientele.
What will you be doing:
- Offer technical support to German-speaking clientele through telephonic communication and electronic correspondence.
- Diagnose technical problems and deliver effective resolutions to end-users.
- Elevate intricate technical matters to higher-level IT personnel to guarantee expedient resolution.
- Record, monitor, and systematically arrange calls and service tickets to adhere to established service level agreements.
- Ensure exceptional levels of customer contentment by rendering swift and competent service.
Requirements:
- German – B2 minimum
- English – B2 minimum
- Availability for night shifts
- Attention to detail and multitasking ability
- Excellent communication skills, both written and verbal
- Eagerness to learn and grow in a fast-paced environment
Rewards and benefits:
- Training and certifications: On-going In-depth training with current and emerging products and technologies
- Flexible benefits: Lunch vouchers, Medical program, Sports benefits, Company Laptop
- Compensation: Competitive salary package and relocation bonus for candidates outside West Area
- Extra vacation days
- Home Office
Originally posted on Himalayas