高级经理，解决方案工程 - DocV
Senior Manager, Solution Engineering - DocV
为什么选择Socure？
Socure正在为数字经济构建身份信任基础设施——实时验证100%的合法身份，并在欺诈发生前阻止它。这个使命意义重大，问题复杂，每天对企业和政府以及数百万人产生影响。
我们招聘那些希望承担这种责任的人。他们行动迅速，思考严谨，像主人一样行事，并且致力于精准解决客户问题。如果你想要可预测性或狭窄的职责范围，这里可能不适合你。如果你希望与一个对自己要求极高的团队一起打造身份的未来，继续阅读吧。
职位简介
DocV解决方案工程是产品工程部门的一部分，在加速客户采用、赋能前线团队和提升系统可靠性方面发挥着关键作用。我们正在寻找一位高级经理来领导DocV解决方案工程团队，并与客户成功、商业、产品和工程团队紧密合作。
该职位专注于短期、高影响力的工程技术工作，以实现收入增长，加快新DocV功能的推出，并提升平台稳定性——而核心后端和前端团队则专注于长期产品路线图的交付。
你将负责
- 建立并领导嵌入产品工程中的解决方案工程团队。
- 与客户成功和商业团队紧密合作，解除实施障碍，加快客户成果。
- 执行短期技术项目，支持前线团队并推动活跃的客户参与。
- 直接与客户合作处理复杂的DocV集成和部署挑战。
- 开发有针对性的功能、原型和集成，以加快新DocV功能的采用。
- 识别并解决与集成相关的技术债务，以提高可靠性、稳定性和操作韧性。
- 在客户、客户成功、产品和工程团队之间建立强大的反馈机制。
- 与后端和前端团队合作，将经过验证的解决方案适时纳入核心产品路线图。
- 预见客户和前线的常见需求，推动可扩展、可重复的解决方案。
我们期待你具备
- 8年以上工程、解决方案工程或技术咨询经验。
- 至少3年领导面向客户的或混合型工程团队的经验。
- 对API有深入理解，对S
查看英文原文
Why Socure?
Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.
We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.
About the Role
DocV Solution Engineering is part of the Product Engineering organization and plays a critical role in accelerating customer adoption, enabling the field, and improving system reliability. We are seeking a Senior Manager to lead the DocV Solution Engineering team and partner closely with Customer Success, Commercial, Product, and Engineering teams.
This role focuses on short-term, high-impact technical work that enables revenue, accelerates rollout of new DocV features, and improves platform stability—while core backend and frontend teams remain focused on long-term product roadmap delivery.
What You’ll Do
- Build and lead a Solution Engineering team embedded within Product Engineering.
- Partner closely with Customer Success and Commercial teams to unblock implementations and accelerate customer outcomes.
- Deliver short-term technical initiatives that enable field teams and support active customer engagements.
- Collaborate directly with customers on complex DocV integrations and deployment challenges.
- Develop targeted features, prototypes, and integrations that accelerate adoption of new DocV capabilities.
- Identify and address integration-related technical debt to improve reliability, stability, and operational robustness.
- Establish a strong feedback loop between customers, Customer Success, Product, and Engineering teams.
- Collaborate with Backend and Frontend teams to transition validated solutions into the core product roadmap where appropriate.
- Anticipate recurring customer and field needs and drive scalable, repeatable solutions.
What You Bring
- 8+ years of engineering, solutions engineering, or technical consulting experience.
- At least 3 years of experience leading customer-facing or hybrid engineering teams.
- Strong understanding of APIs, SDKs, and enterprise integration patterns.
- Ability to deliver production-quality solutions in fast-paced, ambiguous environments.
- Strong communication skills and experience working across technical and non-technical stakeholders.
Socure is an equal opportunity employer that values diversity in all its forms within our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need an accommodation during any stage of the application or hiring process—including interview or onboarding support—please reach out to your Socure recruiting partner directly.
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