海洋高级旅行顾问 with Amadeus，远程 (美国，虚拟，北美)
Marine Senior Travel Consultant with Amadeus, remote (US, Virtual, NOAM)
加入BCD，开启你的旅程：与我们的全球团队一起成长、连接、协作并庆祝
高级旅行顾问，ERM（远程）
全职，美国，加拿大
高级旅行顾问，ERM负责通过多种渠道（如电话、电子邮件等）准确高效地处理来电请求，并在全局多区域架构内执行分配的其他职责。你将是客户的首要联系人，为商务客户提供积极的旅行咨询，包括提供旅行详情和相关产品的销售建议。
该职位展示了对旅游行业所有领域的广泛理解和应用能力。你将独立处理分配的请求，并主动提供帮助。
高级旅行顾问，ERM与团队合作提供日常协助。你将是团队成员的首要联系人，回答问题，并指导政策和流程。当团队主管不在时，你可能参与与运营相关的项目团队，并指导旅行顾问。
作为高级旅行顾问，ERM，你将
- 熟练使用适当的BCD Travel工具和系统完成请求
- 预见并为可能出现的问题向客户提供帮助
- 及时响应客户，并对请求给予全部关注
- 寻找机会审查操作流程和与客户的商业关系，并提出改进建议
- 执行质量管理，如错误管理，并按分配参与项目
- 达到个人和团队目标
关于你
- 在ERM、海运、海上或船员旅行环境中有丰富的经验
- 具备管理船员调动、轮换和中断处理的实际经验
- 对细节有高度关注，能够在压力下准确工作
- 适应快节奏、全天候服务环境
- 在全球多区域运营环境中有效协作的能力
- 对旅游行业、政策、流程和程序有扎实的工作知识
- 熟练使用GDS Amadeus
- 英语口语和书面沟通能力强
- 能够同时处理多项优先任务
- 在客户服务和问题解决方面表现出色
查看英文原文
Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team
Senior Travel Consultant, ERM (Remote)
Full time, United States, Canada
The Senior Travel Consultant, ERM is responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.) and handling additional duties as assigned within a global, mutli- regional setup. You will be the primary point of contact for the customer and provide active travel consultation towards the business customers, including providing travel details and up-selling of related products.
This position demonstrates an extensive understanding and applicability of all areas in the travel industry. You wil work independently on requests as assigned and take the initiative to provide assistance.
The Senior Travel Consultant, ERM works with the team to provide day-to-day assistance. You will be the first point of contact for team members and respond to questions, providing direction on policies and procedures. You may work in project teams on projects related to operations and coach travel consultants when team lead is absent.
As a Senior Travel Consultant, ERM, you will
- Expertly use the appropriate the BCD Travel tools and systems to complete requests
- Anticipate and provide assistance on potential challenges that may arise for the customer
- Respond to the customer promptly and provide the customer with your undivided attention to the request
- Seek opportunities to review operational processes and the commercial relationship with customer and provides suggestions for improvement
- Perform quality management such as error management and assist in projects as assigned
- Meet individual and team goals
About you
- Proven experience in ERM, marine, offshore, or crew travel environments
- Hands‑on expertise managing crew movements, rotations, and disruption handling
- Strong attention to detail with the ability to perform accurately under pressure
- Comfortable working in a fast‑paced, 24/7 service environment
- Demonstrated ability to collaborate effectively within a global, multi‑regional operations setup
- Solid working knowledge of the travel industry, policies, procedures and processes
- Advanced skills on GDS Amadeus
- Strong verbal and written communication skills in English
- Proven ability to handle multiple priorities simultaneously
- Demonstrated excellent professional customer service and problem resolution skills
What we offer you
At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.
About us
BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.
Get to know us by reading our blog and checking out our social media:
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You’ll be offered
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
At BCD Travel we value you, our culture and success is defined by you. We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Senior Travel Consultant, ERM, is between $47,000 and $60,000. The actual pay depends on your skills, qualifications, experience and geographical location.
This position requires flexibility regarding work schedules. Assignments may include day, evening, overnight, weekend, and holiday shifts as determined by business needs. While the company will comply with applicable laws regarding reasonable accommodations, candidates should understand that preferred schedules and ongoing shift modifications may not be available.
Ready to join the journey? Apply now!
We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.
We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at .
Originally posted on Himalayas