欺诈分析师（下午4:30-凌晨2:30 CT）
Fraud Analyst (4:30PM-2:30AM CT)
职位描述：
CSI 是国内领先的金融科技公司之一，现正寻找一位以客户为中心且具备分析能力的反欺诈分析师加入我们的信用卡欺诈运营团队。在此职位上，您将通过识别可疑活动、调查潜在欺诈案件、回应客户咨询以及支持欺诈预防工作，帮助保护金融机构和持卡人。
这是一个非常适合喜欢解决问题、批判性思维、客户互动，并在快节奏环境中工作的机会，每天的工作内容都不尽相同。
您将负责：
- 监控欺诈警报并调查潜在的欺诈交易和账户活动。
- 分析可疑行为并识别欺诈趋势和模式。
- 通过联系持卡人和金融机构来验证欺诈活动。
- 处理与欺诈、丢失卡片、被盗卡片和账户问题相关的来电和外拨沟通。
- 审核和管理与欺诈相关的工单、请求和升级事项。
- 与内部团队合作，包括欺诈运营、卡片服务、支付和争议团队。
- 支持欺诈预防计划和流程改进。
- 成为复杂欺诈案件的升级处理点。
- 保持详细的调查记录和结果文档。
我们寻找的人选：
所需资格条件
- 1-3 年相关工作经验。
- 强大的客户服务和沟通技巧。
- 能够自信地与客户和金融机构进行电话沟通。
- 在快节奏环境中工作并同时处理多项优先任务的经验。
- 强大的分析和批判性思维能力。
- 能够识别模式、趋势和异常情况。
- 熟练使用 Microsoft Office（Word、Excel、Outlook、Teams）。
- 能够同时操作多个系统和应用程序。
- 强烈的细节关注能力和组织能力。
优先考虑的资格条件
- 具有欺诈调查、欺诈运营或风险管理经验。
- 具有银行、支付、金融服务或金融科技经验。
- 使用 CRM 或工单管理系统的经验。
- 具备 SQL 知识用于研究和数据分析。
- 在呼叫中心或运营环境中支持客户的经历。
工作时间安排
此职位支持全天候全年无休运营。
- 每日 4:30 PM – 2:30 AM 中部时间
- 每周四个 10 小时班次
- 包括轮班的周末和节假日
查看英文原文
Job Description:
CSI, one of the nation's leading fintech companies, is seeking a customer-focused and analytical Fraud Analyst to join our Card Fraud Operations team. In this role, you will help protect financial institutions and cardholders by identifying suspicious activity, investigating potential fraud cases, responding to customer inquiries, and supporting fraud prevention efforts.
This is an excellent opportunity for someone who enjoys problem-solving, critical thinking, customer interaction, and working in a fast-paced environment where no two days are the same.
What You'll Do
- Monitor fraud alerts and investigate potentially fraudulent transactions and account activity.
- Analyze suspicious behaviors and identify fraud trends and patterns.
- Verify fraud activity by contacting cardholders and financial institutions.
- Handle inbound and outbound customer communications related to fraud, lost cards, stolen cards, and account concerns.
- Review and manage fraud-related tickets, requests, and escalations.
- Collaborate with internal teams including fraud operations, card services, payments, and dispute teams.
- Support fraud prevention initiatives and process improvements.
- Serve as an escalation point for more complex fraud cases.
- Maintain detailed records and documentation of investigations and outcomes.
What We're Looking For
Required Qualifications
- 1-3 years of relevant work experience.
- Strong customer service and communication skills.
- Ability to confidently handle phone conversations with customers and financial institutions.
- Experience working in a fast-paced environment while managing multiple priorities.
- Strong analytical and critical-thinking skills.
- Ability to identify patterns, trends, and anomalies.
- Proficiency with Microsoft Office (Word, Excel, Outlook, Teams).
- Ability to navigate multiple systems and applications simultaneously.
- Strong attention to detail and organizational skills.
Preferred Qualifications
- Fraud investigation, fraud operations, or risk management experience.
- Banking, payments, financial services, or fintech experience.
- Experience working with CRM or case management systems.
- SQL knowledge for research and data analysis.
- Experience supporting customers in a call center or operations environment.
Work Schedule
This position supports a 24/7/365 operation.
- 4:30 PM – 2:30 AM Central Time
- Four 10-hour shifts per week
- Includes rotating weekends and holidays
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Originally posted on Himalayas