注册护士导航员（RN） - 护理联系
Registered Nurse Navigator (RN) - Care Connections
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注册护士导航员（RN）- 护理联系人101特拉华医疗中心职位地点
University Health特拉华医疗中心，居家办公-城市税要求堪萨斯城，密苏里州部门
TMC 护理联系人 UHTMC职位类型
全职工作时间
7:00AM - 5:30PM / 周一至周四每周工时
40职位描述
你是否是一位富有同情心、有条理且以关系为导向的护士，热爱帮助人们在医疗体系中找到方向？作为护理联系护士导航员，你将成为患者与组织内护理服务连接时可信赖的倡导者和主要联系人。
此职位的重点是帮助新患者建立初级护理，将患者与合适的医疗服务对接，并让他们的每一步医疗体验尽可能顺畅。你将结合临床知识与卓越的客户服务，协调预约、处理转诊、识别护理障碍、提供教育和支持，并将患者与他们需要的资源联系起来，以实现最佳可能的治疗结果。
你将与整个组织中的医生、护士、临床团队和非临床员工密切合作，建立牢固的关系并创造对患者和护理团队都有效的解决方案。你还将通过推广可用服务、支持访问myUHealth以及主动发现保持患者参与护理的机会，来加强患者与组织之间的联系。
你将带来的（最低要求）
- 护理学学士（BSN）或护理副学士（ADN）和相关经验的同等组合。
- 当前的密苏里州注册护士（RN）执照。
- 在医疗环境中至少三年的工作经验。
- 出色的口头和书面沟通能力。
- 能够阅读和说英语。
- 熟练使用Microsoft Word和Excel。
- 当前的BCLS认证。
- 能够发展并维护对组织内及社区相关医疗机构提供的医疗资源和服务的深入了解。
- 在高压力、高要求的环境中保持冷静和专业的态度，同时始终表现出良好的判断力。
查看英文原文
If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.
Please log into myWORKDAY to search for positions and apply.
Registered Nurse Navigator (RN) - Care Connections101 Truman Medical CenterJob Location
University Health Truman Medical Center, Work From Home-City Tax ReqKansas City, MissouriDepartment
TMC Care Connection UHTMCPosition Type
Full timeWork Schedule
7:00AM - 5:30PM /S-THours Per Week
40Job Description
Are you a compassionate, organized, and relationship-focused nurse who loves helping people find their way through the healthcare system? As a Care Connection Nurse Navigator, you’ll be a trusted advocate and primary point of contact for patients as they connect with care across the organization.
This role is focused on helping new patients establish primary care, connecting patients with the right services, and making every step of their healthcare experience as seamless as possible. You’ll combine clinical knowledge with exceptional customer service to coordinate appointments, navigate referrals, identify barriers to care, provide education and support, and connect patients with the resources they need to achieve their best possible outcomes.
You’ll work closely with physicians, nurses, clinical teams, and non-clinical staff throughout the organization to build strong relationships and create solutions that work for both patients and care teams. You’ll also help strengthen connections between patients and the organization by promoting available services, supporting access to myUHealth, and proactively identifying opportunities to keep patients engaged in their care.
What You’ll Bring (Minimum Requirements)
- Bachelor of Science in Nursing (BSN) or equivalent combination of an Associate Degree in Nursing (ADN) and relevant experience.
- Current Missouri Registered Nurse (RN) license.
- Minimum of three years of experience working in a healthcare setting.
- Excellent verbal and written communication skills.
- Ability to read and speak the English language.
- Proficiency in Microsoft Word and Excel.
- Current BCLS certification.
- Ability to develop and maintain strong knowledge of healthcare resources and services available within the organization and through community health-related organizations.
- Ability to maintain a calm and professional demeanor in a demanding, high-stress environment while consistently demonstrating sound judgment, exceptional customer service, and strong problem-solving skills.
- Ability to handle patient concerns and sensitive information with tact, professionalism, and confidentiality.
- Excellent interpersonal skills with the ability to work effectively with individuals from diverse cultural, socioeconomic, and professional backgrounds.
- Demonstrated ability to work both independently as an autonomous self-starter and collaboratively as a team player.
- Professional appearance and presentation.
What You’ll Do
Be a Trusted Patient Advocate
- Serve as the primary point of contact for referred and newly engaged patients throughout their healthcare experience.
- Proactively reach out to patients who are not yet established with primary care and help connect them with the appropriate provider and services.
- Answer incoming calls, accurately identify patient needs, and guide patients to the appropriate area of care or service.
- Schedule physician appointments and help patients understand what to expect before, during, and after their visits.
- Verify insurance information and ensure required pre-certifications and authorizations are obtained and appropriately documented.
- Explain organizational policies and procedures in a clear, helpful, and patient-friendly manner.
- Make appointment reminder calls and proactively schedule future appointments when appropriate.
- Greet and guide patients to the appropriate areas of care and assist with questions related to billing information.
Coordinate Care Across the Healthcare System
- Assess patients’ medical needs and help coordinate care across multiple settings and services.
- Track laboratory and imaging results and notify patients of normal and abnormal results according to established protocols.
- Provide timely clinical advice by telephone and electronic messaging during and after office hours, within the scope of practice and established protocols.
- Coordinate referrals and track patients throughout the referral process to help ensure care is completed without unnecessary delays.
- Facilitate the exchange of clinical information during inpatient hospitalizations.
- Provide telephonic or face-to-face follow-up with patients within 72 hours of emergency department or inpatient discharge.
- Promote continuity of care by helping patients move smoothly between primary care, specialty care, inpatient, outpatient, and community services.
- Provide direct clinic patient care as needed based on department priorities, staffing, and patient volumes.
Remove Barriers & Connect Patients to Resources
- Work collaboratively with clinical and non-clinical team members to identify barriers that may prevent patients from accessing or completing care.
- Develop solutions and connect patients with appropriate organizational and community resources.
- Build and maintain strong knowledge of healthcare resources and services available within the organization and throughout the community.
- Provide patient education, outreach, encouragement, and ongoing support to promote successful engagement in care.
- Help patients navigate and make the most of myUHealth and other available tools and services.
- Promote awareness of preventative care, wellness services, and other healthcare resources available through the organization and University Health.
- Look for opportunities to proactively connect patients with services that can support their health and well-being.
Build Relationships & Deliver Exceptional Service
- Build and sustain strong working relationships with physicians, support staff, clinical teams, and non-clinical personnel throughout the organization.
- Partner with providers and staff to accommodate patient needs, support access to care, and contribute to organizational patient volumes.
- Demonstrate strong collaboration, communication, relationship-building, and team-building skills.
- Practice cultural competency and adapt communication and support to meet the needs of diverse patients and families.
- Create a culture of exemplary customer service and responsive, patient-centered care.
- Ensure care is compassionate, coordinated, and respectful of each patient’s preferences, values, and individual needs.
- Consistently demonstrate a calm, professional, courteous, and helpful demeanor, even in demanding or high-stress situations.
- Handle patient concerns and sensitive information with tact, professionalism, confidentiality, and sound judgment.
Document, Track & Improve
- Accurately document patient services and interactions in the electronic medical record.
- Track and manage data related to the patient navigation program to demonstrate outcomes and monitor service quality.
- Generate reports related to patient navigation program performance as requested by the manager or designee.
- Participate in quality improvement initiatives designed to enhance patient access, service, safety, and outcomes.
- Promote staff and patient safety and cultural diversity through daily operations and personal performance.
- Identify opportunities to improve processes and find more effective ways to support patients and care teams.
Bring Flexibility & Leadership to the Team
- Adapt to changing priorities, accept new assignments, and approach new challenges with flexibility and enthusiasm.
- Look for opportunities to learn new skills, improve workflows, and help others learn new tasks.
- Evaluate and maintain nursing practice in accordance with professional standards, guidelines, applicable statutes, rules, regulations, and organizational expectations.
- Provide age-appropriate service and demonstrate the knowledge and skills necessary to meet patients’ physical, psychosocial, educational, and safety needs.
- Perform other duties as assigned.
Compliance & Professional Excellence
- Maintain current knowledge of applicable statutes, regulations, guidelines, and standards necessary to perform job responsibilities.
- Comply with the organization’s Code of Conduct, Corporate Compliance Plan, and Compliance Policies and Procedures, including all required training.
- Participate in compliance activities under the direction of the Department Manager and Corporate Compliance Officer.
- Consistently represent the organization with professionalism, integrity, and a commitment to patient-centered care.
Originally posted on Himalayas