客户支持代理 | 德语客服（EverHelp）
Customer Support Agent | German Desk (EverHelp)
Genesis 是一家全方位的国际IT公司。在五个国家的1500多名员工为超过2亿的月度独立用户创建产品。我们是Facebook、Google、Snapchat和Apple在东欧最大的合作伙伴之一。我们的生态系统包括15多家公司和一个投资基金。
EverHelp 是 Genesis 生态系统中的一个项目。我们是一支专业团队，以快速的节奏为全球众多产品提供外包支持服务。该项目于2021年启动，去年实现了82%的年增长率。自2022年2月以来，我们一直保留所有工作岗位，并且最重要的是，我们继续加强团队，同时保持超过90%的员工满意度。
我们现在正在寻找一名德语客服专员。
你可以站在客户的角度，保持帮助性、耐心和愉快的态度。听起来不错吗？那么继续阅读吧！
你的主要职责包括：
- 通过电子邮件和电话处理各种客户咨询，包括取消、退货、送货、索赔和产品请求，
- 通过电话处理客户订单，提供购买指导，并确保高效处理订单，
- 与供应商协调解决送货延迟问题，
- 将重要的客户信息传达给关键部门，如品类管理、物流和产品数据。
所需经验和技能：
- 需要掌握德语（C1水平），以及英语（B2水平）的流利沟通能力，
- 至少有1年的支持经验，
- 具备优秀的沟通能力：能够礼貌、专业且及时地处理客户投诉，
- 能够独立工作，也能在不同团队中协作，
- 你细心、坚持并注重解决问题，
- 具备强烈的职业道德，并能迅速适应动态商业环境的变化。
与 EverHelp 合作的意义在于：
- 20天以上的带薪假期和无限病假，
- 可以完全远程办公，
- 一个专业的专家团队，愿意分享他们的专业知识，以及内部社区和团队活动，促进团队和个人层面的持续学习和发展，
- 职业发展的机会。我们32%的同事在入职第一年就获得了新的职位。我们86%的团队领导
查看英文原文
Genesis is a full-service international IT company. More than 1,500 people in five countries create products for more than 200 million unique monthly users. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
EverHelp is a project in the Genesis ecosystem. We’re a team of professionals, that’s developing outsourcing support services for plenty of products all over the world at a dynamic tempo. The project launched in 2021, and last year we experienced a yearly growth rate of +82%. Since February 2022, we've managed to preserve all our workplaces and, most importantly, we continue to strengthen our team while maintaining an employee satisfaction rate of over 90%.
We are currently seeking a Сustomer Support Specialist for the German Desk.
You can put yourself in the customers' shoes and remain helpful, patient, and cheerful. Does that sound good? Then keep reading!
Your future responsibilities include:
- Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests,
- Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling,
- Coordinating with suppliers to address delivery delays,
- Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data.
Needed experience & skills:
- You have proficiency in the German language (C1), as well as fluency in the English language at the B2 level, is required,
- You have at least 1 year of support experience,
- You possess excellent communication skills: able to handle customer complaints politely, professionally, and in a timely manner,
- You can work independently as well as within different teams,
- You are attentive, persistent, and solution-oriented,
- You have a strong work ethic and quickly adapt to changes in a dynamic business environment.
Working with EverHelp is about:
- 20+ vacation days and unlimited sick leaves,
- Ability to work fully remotely,
- A professional team of specialists, ready to share their expertise, along with internal communities and team activities, fosters continuous learning and development both within the team and on an individual level,
- Opportunity for a career growth. 32% of our teammates obtained a new role during their first year of work in our company. 86% of our Team Leads have been our Customer Support Agents in the past.
Submit your resume and join our team!
Originally posted on Himalayas