软件工程总监 - 基础设施
Director, Software Engineering - Infrastructure
在 ClickUp，我们正在打造未来的工作方式：首个真正融合 AI 的工作空间，将任务、文档、聊天、日历和企业搜索统一在一起，所有功能都由以情境为中心的 AI 驱动。我们是一家以 AI 为核心的企业。每位团队成员都需要每天使用 AI，我们在招聘过程中会评估 AI 的熟练程度。加入我们，一起重新定义可能的边界。🚀
这个职位连接基础设施和产品工程：你将与产品、AI 和企业团队建立真正的合作关系，确保所有权共享，不会因平台限制而影响开发速度。作为总监，你将制定前瞻性的云愿景，主动与业务各方面的利益相关者对齐，并确保平台能够支持多分片、多区域的增长，同时满足安全和合规要求（SOC 2、业务连续性/灾难恢复、企业安全框架）。
职责：
- 成本效率：通过将数据工作负载迁移到 EKS 并自托管关键服务（如 OpenSearch），实现每年显著的基础设施成本节约。
- 入口合并：淘汰遗留的前端 ALB，每个分片统一为一个由 EKS 管理的 ALB，从而加快整个组织的部署速度。
- 覆盖范围与人才储备：通过交叉培训和针对性招聘，消除网络、OpenSearch 和 Terraform 方面的单一责任点。
- 利益相关者对齐：与产品、AI、企业及安全团队建立定期对齐机制，使基础设施规划由需求驱动，而非临时干扰。
- 自动化：通过 Backstage 实现分片自动构建，减少企业扩展中的手动操作。
- 可靠性：通过强化的入口模式和 Terraform 策略防护措施（包括阻止未认证的公共端点），减少因云平台（DNS、ALB 配置错误）导致的 P0/P1 事件。
- 路线图负责：交付一个涵盖代理启用、集中式 IaC 和部署加速的路线图，与 AI 和企业收入目标挂钩。
- 人员领导力：培养、发展并留住一个以高级人才为主的团队，分布在美加欧地区，包括全职员工和承包商，重点关注继任计划和人才储备。
- 供应商管理：负责数百万美元的 AWS 支出责任和承包商监督，将节省目标融入规划中。
资格要求：
- 深入掌握 AWS 基础设施：EKS、网络（VPC/TGW/DNS）以及
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At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
This role bridges infrastructure and product engineering: you'll build genuine partnerships across product, AI, and enterprise teams so that ownership is shared and velocity is never blocked by platform constraints. As Director, you'll set a forward-looking cloud vision, proactively align with stakeholders across the business, and ensure the platform scales for multi-shard, multi-region growth while meeting security and compliance commitments (SOC 2, business continuity/disaster recovery, and enterprise security frameworks).
The Role:
- Cost Efficiency: Drive significant annual infrastructure savings by migrating data workloads to EKS and self-hosting key services such as OpenSearch.
- Ingress Convergence: Deprecate legacy frontend ALBs and consolidate to a single EKS-managed ALB per shard, unblocking faster deployments across the org.
- Coverage & Bench Depth: Eliminate single points of ownership across Networking, OpenSearch, and Terraform through cross-training and targeted hiring into coverage gaps.
- Stakeholder Alignment: Stand up a recurring alignment cadence with Product, AI, Enterprise, and Security so infra planning is driven by demand, not ad-hoc interrupts.
- Automation: Ship automated shard buildout via Backstage to remove manual toil from enterprise scaling.
- Reliability: Cut P0/P1 incidents attributed to Cloud Platform (DNS, ALB misconfiguration) through hardened ingress patterns and Terraform-policy guardrails, including blocking unauthenticated public endpoints.
- Roadmap Ownership: Deliver a roadmap covering Agent enablement, centralized IaC, and deployment rollout acceleration, tied to AI and Enterprise revenue goals.
- People Leadership: Grow, develop, and retain a senior-heavy team distributed across the US, Canada, and Europe, spanning FTEs and contractors, with a focus on succession planning and bench depth.
- Vendor Management: Own multi-million-dollar AWS spend accountability and contractor oversight, with a savings-pipeline mindset baked into planning.
Qualifications:
- Deep AWS infrastructure mastery: EKS, networking (VPC/TGW/DNS), and Terraform at scale, with strong architectural judgment and a track record of setting technical direction.
- -Strategic roadmap ownership: Track record setting 6–12 month cloud roadmaps tied to business outcomes across enterprise, AI, and cost.
- Cross-team influence: Builds genuine partnerships across Product, Security, SRE, and DB orgs, driving shared ownership across traditional infra/product boundaries.
- Application-level curiosity: Genuinely understands what the product does, not just the infrastructure underneath, and extends ownership past traditional platform boundaries.
- People leadership at scale: Proven experience growing and retaining senior-heavy, geographically distributed teams across FTE/contractor blends; builds bench depth and succession plans.
- Operational rigor: Strong on-call instincts, incident ownership, and RCA follow-through.
- Security-first instincts: This team touches blast radius (auth enforcement, network isolation, shard boundaries). A verify-first, never-assume mindset is non-negotiable.
- AI & automation mindset: Demonstrated appetite for DevSecOps agents, AI-assisted IaC migrations, and skills-based automation — a core part of the near-term roadmap.
- AI/ML infrastructure experience (strong plus): Scaling workloads like GPU orchestration, model-serving infrastructure, or cost-optimized compute for inference.
- Education: BS/MS in CS, Engineering, or equivalent.
- Experience: 10+ years in infrastructure/platform engineering, with significant time in a director-level role managing distributed teams.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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