信任与安全代表
Trust and Safety Representative
你是一个善于分析的人，对深入挖掘故事背后的原因充满好奇，同时致力于营造卓越的客户服务环境吗？你是否对政策管理有深刻的理解，并热衷于打击不良行为？
Platphorm 正在寻找一名信任与安全代表，远程工作并成为我们政策与滥用团队的重要成员。该团队在各个领域制定、传达并执行政策，同时提供卓越的客户服务。你将有机会成为关键贡献者，帮助执行我们的规则并移除可能危害用户和品牌的内容。你需要做出细致的判断，以确保政策合规性，并清晰而富有同理心地向用户解释这些决定。你对解决复杂的政策问题有真正的热情，同时会与客户倡导、风险管理及社区等多个部门密切合作。
Platphorm, LLC 构建了创新的多模态信息交换平台，并提供一套完整的系统，使企业能够建立可扩展、可靠的市场，买家通过语音、邮件、聊天、短信或录音电话向卖家支付信息费用。我们构建的市场让任何人都可以按自己选择的价格，在其专业领域提供收费建议，其他人可以找到他们并为对话付费。互动可以通过电话、电子邮件、短信或聊天进行。
职责：
- 在多个网站和网络平台上执行政策，同时提供卓越的用户体验
- 审查和评估用户生成的内容，确保符合我们的网站政策
- 评估因各种内容违规而被标记的账户
- 调查用户账户活动，并与我们的客户倡导和风险管理团队紧密合作处理大型欺诈案件
- 向用户清晰且专业地传达政策和政策违规情况
- 向各部门反馈关于滥用和政策问题的反馈
- 制定新政策并根据需要调整现有政策
资格：
- 本科/学士学位，2年以上政策与滥用、信任与安全、内容审核或相关领域的经验
- 必须适应包含成人主题、成熟内容和婚恋相关内容的消费者平台
- 理解政策执行在在线社区中的作用
- 出色的口头和书面沟通技能
查看英文原文
Are you an analytical thinker who has a strong curiosity for getting to the bottom of the story all while cultivating an environment of excellent customer support? Do you have a strong understanding of policy management and a passion for catching the bad guys?
Platphorm is looking for a Trust and Safety Representative to work remotely and be an integral part of our Policies and Abuse team. The team creates, communicates, and enforces policies across our various domains while providing exceptional customer support. You will have the opportunity to be a key contributor to help enforce our rules and remove content that could harm our users and our brands. You will make nuanced judgment calls to ensure policy compliance and explain those decisions to our users with clarity and empathy. You have a genuine passion for tackling complex policy issues while working closely with various departments, including Customer Advocacy, Risk Management, and Community.
Platphorm, LLC builds innovative multi-modal information exchanges and provides a soup-to-nuts system that allows businesses to build scalable, reliable marketplaces where buyers pay sellers for information delivered by voice, mail, chat, SMS, or recorded phone message. The marketplace we've built enables anyone to provide fee-based advice in their area of expertise, at a price of their choosing, and for others to find them and pay for a conversation. The interaction can take place over the phone, email, text, or chat.
Responsibilities:
- Enforce policies across various websites and web presences while providing an exceptional user experience
- Review and evaluate user-generated content for compliance with our site policies
- Assess accounts that have been flagged for various content violations
- Investigate user account activity and work closely with our Customer Advocacy and Risk Management teams on large fraud cases
- Clearly and professionally communicate policies and policy infractions to users
- Provide feedback to various teams regarding abuse and policy issues
- Create new policies and adjust current policies as needed
Qualifications:
- BA/BS Degree, 2+ years of experience in policies & abuse, trust & safety, content moderation, or relevant field
- Must be comfortable working with consumer platforms that contain adult themes, mature content, and dating-related content
- Understanding of the role policy enforcement plays in online communities
- Excellent verbal and written communication skills
- Strong investigative skills, critical thinking capabilities, and stellar judgment
- Enjoy being part of a small team
- Comfortable working remotely
Benefits:
- Fully remote position with two in-person meetings per year
- Health, dental, and vision insurance
- 401K matching program with no vesting period
- Flexible Spending Account
- Generous PTO plan and 12 company-paid holidays plus your birthday
- Frequent virtual team-building events
- Friendly and diverse coworkers
Originally posted on Himalayas