技术支持代理 A+ / 一级
Technical Support Agents Level A+ / Tier 1
准备好进入前沿的直播经销商和游戏体验世界了吗？我们是一家充满活力的全球公司，正在寻找热情的人才加入我们的团队，担任技术支持专员！
我们提供：
🕒 全职岗位，每周工作5天，提供灵活的工作时间（早班/午班/晚班）
💻 远程办公 - 享受远程工作的舒适与灵活性
💰 有竞争力的薪资 - 奖励您的奉献和专业技能
📈 职业发展机会 - 鼓励并支持每位团队成员的成长
职责：
- 通过实时聊天、电子邮件和工单系统处理客户支持。
- 调查客户事件并保持清晰准确的记录。
- 维护和更新支持文档。
- 监控系统，解决问题，并报告状态。
- 与其他团队（QA、开发、项目经理、客户经理）协作并进行升级。
- 标记改进团队工作方式的机会。
要求：
- 2年以上客户服务经验，特别是在实时聊天或书面支持方面。
- 英语写作能力强；英语口语清晰，易于理解。
- 强大的多任务处理和解决问题能力。
- 愿意从事固定混合班次，包括每周至少两个夜班。
- 自我驱动且可靠，无需直接监督（真正的远程办公职位）。
- 擅长向上级和其他部门汇报和协作。
优势：
- 使用过 Jira 或其他工单/客服工具的经验。
- 有在线游戏或赌博行业的经验。
- 有视频流媒体、API集成或CMS系统的经验。
- 有与远程或分布式团队合作的经验。
准备提升自己？立即申请！
最初发布于喜马拉雅山
查看英文原文
Are you ready to step into the world of cutting-edgelive dealer and gaming experiences? We are a dynamic, worldwide company seeking passionate individuals to join our team as TechnicalSupport Agents!
What We Offer:
🕒 Full-time position with 5 days a week, offering flexible schedules (morning/afternoon/night)
💻 Work from Home - Embrace the comfort and flexibility of remote work
💰 Competitive Salary - Rewarding your dedication and expertise
📈 ProfessionalDevelopment Opportunities - Growth is encouraged and supported for every team member
Responsibilities:
- Handle client support over live chat, email, and the ticketing system.
- Investigate client incidents and keep clear, accurate records.
- Maintain and update support documentation.
- Monitor systems, resolve issues, and report on status.
- Collaborate with and escalate to other teams (QA, dev, PMs, Account Managers).
- Flag opportunities to improve how the team works.
Requirements:
- 2+ years of customer service experience, especially in live chat or written support.
- Strong written English; spoken English clear enough to be easily understood.
- Strong multitasking and problem-solving.
- Willing to work fixed mixed shifts, including a minimum of two night shifts per week.
- Self-driven and reliable with low or no direct supervision (a real work-from-home role).
- Comfortable escalating to and working with other departments.
Advantages:
- Experience with Jira or other ticketing / service-desk tools.
- Exposure to the online gaming or gambling industry.
- Experience with video streaming, API integrations, or CMS systems.
- Experience working with remote or distributed teams.
Ready to Level Up? Apply Now!
Originally posted on Himalayas