质量与赋能专员 - 金融科技
Quality and Enablement Specialist - Financial Technology
如果你是当前员工并有兴趣申请此职位，请前往内部职业网站申请。
关于MarketStar：
我们始终相信，通过我们的工作为客户、员工和社区创造增长。在过去35年多的时间里，我们通过外包B2B需求、销售、客户成功和收入运营解决方案，为全球最创新的科技公司带来收入。我们热衷于为员工的职业发展提供支持，并通过导师制、领导力和职业发展计划来帮助他们成长。我们通过MarketStar基金会为社区提供服务和支持。
我们卓越的团队是MarketStar成就的核心。我们自豪于拥有获奖的工作文化，并被公认为行业内的顶级雇主。这些成就是我们六项核心价值观的证明，这些价值观被我们全球3000多名员工所接受。从美国犹他州的总部，到印度、爱尔兰、保加利亚、墨西哥、菲律宾和澳大利亚的全球办公室，我们共同努力推动创新和成功。
我们非常期待你加入MarketStar团队，并迫不及待地与你讨论我们如何帮助你实现成长！
关于质量与赋能专家：
MarketStar正在寻找一名B2B销售质量赋能专家。质量赋能专家将直接与管理层合作，协助开发、创建和实施质量保证流程、程序以及一对一辅导，并根据需要对培训材料提出改进建议。理想的候选人是一个以团队为导向的人，致力于确保专业性、生产力和质量得到维持并持续改进。
地点：美国 - 远程
你将负责：
- 通过监控电话和/或聊天录音系统和应用程序来审查销售团队的工作质量。使用质量监控数据管理系统，汇总并跟踪团队和个人的表现
- 识别辅导需求，并向管理层和培训部门传达需求
- 准备和分析内部和外部质量报告供管理层审阅
- 与高级管理层、团队主管和其他管理层一起对所有产品/项目进行通话校准会议
- 向销售团队主管和高级管理层提供反馈
查看英文原文
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can’t wait to discuss how we can help you find growth!
About the Quality and Enablement Specialist:
MarketStar is seeking a B2B Sales Quality Enablement Specialist. The Quality Enablement Specialist will work directly with management to assist in developing, creating, and implementing quality assurance processes, procedures, and one on one coaching, as well as making recommendations for enhancements to training materials as needed. The ideal Quality Enablement Specialist candidate is a team-oriented individual who is driven to ensure that professionalism, productivity, and quality are maintained and continually improved.
Location: US - Remote
What Will You Do?
- Review quality of work performed by the sales team through monitoring call and/or chat recording systems and applications. Use quality monitoring data management system to compile and track performance at team and individual level
- Identify coaching needs and communicate needs to Management and Training Department
- Prepare and analyze internal and external quality reports for management staff review
- Conduct calibration sessions on calls for all products/programs with Senior Leadership, Team Leads, and other Management
- Provide feedback to sales team leaders and senior leadership
- Create and maintain standardized workflows and procedures. Provides recommendations for change and participates in analysis of workflows and procedures to improve accuracy/efficiency
- Other applicable duties as assigned
What Will You Need to Succeed?
- Digital advertising, B2B or tele sales experience required, previous Quality Assurance experience preferred
- Excellent verbal, written, interpersonal, and organizational skills
- Proficient in Microsoft Office and Google products (Gmail, Forms, Sheets, etc.)
- Results oriented with the ability to motivate others and drive performance.
- Ability to multitask and successfully operate in a fast-paced, team environment.
- A skill assessment will be conducted as part of the interview process.
What We Offer:
In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits including:
- Structured learning and career development programs
- Mental health program
- Generous Paid Time Off policy
- Paid medical leave
- Child/Dependent care reimbursement
- Education reimbursement
- 401k match, hardship loan program, access to financial wellness advisor
- Comprehensive healthcare coverage including medical, dental, and vision
Compensation:
The salary for this position is $60,000.00 annually.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at for assistance.
Originally posted on Himalayas