临床行政专员
Clinical Administrative Specialist
职位描述：临床行政专员，全远程办公
Only-Connect 是一家快速成长且具有创新精神的心理健康公司，致力于通过我们的远程医疗平台提供高质量、以保险为导向的护理服务。我们正在寻找一位高度有条理、注重细节且经验丰富的临床行政专员加入我们的团队，以兼职形式工作，并有机会转为全职。这是一个全远程职位，提供灵活性，并有机会为我们的可及心理健康护理使命做出重要贡献。
职责：
- 验证客户是否符合心理健康服务、测试和精神科护理的资格
- 管理新客户账户的入职流程，从首次推荐联系到入组阶段
- 每日与临床医生确认会话，跟进确认进展记录，与客户沟通福利变化、未结费用，并解决任何免赔额和/或福利差异
- 跟踪每日临床医生的生产力，并与每两周一次的临床医生和清算中心发票进行核对
- 保持所有计费活动的细致且有条理的记录
- 在数据管理和分析方面熟练使用 Microsoft Excel
- 熟悉心理健康 CPT 代码，或能快速学习并掌握这些信息
- 使用 Therapynotes EHR 进行计费和文档记录，具备灵活学习其他 EHR 系统的能力
- 与保险公司、客户（如需要）和内部团队成员进行有效且专业的沟通
- 在压力下独立高效地工作，以满足截止日期要求
要求：
- 熟悉账户结算和有效的跟进程序
- 精通 Microsoft Excel
- 强大的组织能力，注重细节
- 在远程环境中能够独立工作，合理安排任务和时间
- 能够作为团队一员有效运作，在需要时支持团队成员
- 必须拥有可靠的高速互联网连接和良好的电话信号
- 优秀的人际沟通技巧，能够温暖而高效地与团队成员、临床医生和客户互动
- 必须能够在每月两个星期五晚上（美国东部时间晚上10点至凌晨12点）工作，以及在周末各工作两小时（周六上午11点至中午12点或周日下午5点至7点）
查看英文原文
Job Description: Clinical Administrative Specialist, Fully Remote
Only-Connect is a growing and innovative mental health company dedicated to providing high-quality, insurance driven care via our telehealth platforms. We are seeking a highly organized, detail-oriented, and experienced Clinical Administrative Specialist to join our team on a part-time basis with the opportunity to transition to full-time. This is a fully remote position offering flexibility and the chance to contribute significantly to our mission of accessible mental healthcare.
Responsibilities:
- Verify client eligibility for mental health services, testing and psychiatric care
- Manage the onboarding process for new client accounts from first referral contact through intake.
- Confirm sessions daily with clinicians, follow up to confirm progress notes, communicate with clients about changes in benefits, outstanding charges and resolving any deductible and/or benefit discrepancies.
- Track daily clinician productivity, and check that against biweekly clinician and clearing house invoicing.
- Maintain meticulous and organized records of all billing activities.
- Demonstrate proficiency in Microsoft Excel for data management and analysis.
- Have an understanding of mental health CPT codes or demonstrate quick ability to learn and synthesize that information
- Utilize Therapynotes EHR for billing and documentation purposes, with the flexibility and willingness to learn other EHR systems as needed.
- Communicate effectively and professionally with insurance companies, clients (when necessary), and internal team members.
- Work independently and effectively under pressure to meet deadlines.
Qualifications:
- Familiarity with account settlements and effective follow-up procedures.
- Strong Proficiency in Microsoft Excel
- Strong organizational skills and meticulous attention to detail.
- Ability to work independently, prioritize tasks, and manage time effectively in a remote environment.
- Ability to operate effectively as part of a team, stepping in when needed to support team members
- Reliable high-speed internet connection and good phone reception are mandatory.
- Excellent interpersonal communication skills, demonstrating the ability to interact warmly and efficiently with team members, clinicians, and clients
- Must be available to work one weeknight evening twice a month from 10 pm-12 am EST, as well as two hours on weekends (Saturdays 11 am-12 pm or Sundays 5-7pm)
Compensation and Benefits:
- Competitive hourly rate, commensurate with experience.
- Part-time position starting at 20 hours/week, building to 30-40 hours/week
- $20-30/hour, commensurate with experience
- Fully remote work environment offering flexibility and work-life balance.
- 1099 Independent Contract position
- Opportunity to be part of a supportive and growing team dedicated to improving access to mental healthcare.
Salary: $20-30/hour, commensurate with experienceOriginally posted on Himalayas