专业服务顾问
Professional Services Consultant
**你的职责**
作为专业服务顾问，你将带领新客户的Nulogy平台实施工作，并在其他顾问的支持下进行。在客户实施过程中，你将是主要联系人，利用你在项目管理、客户关系管理和产品及领域知识方面的技能，以有效且高效地将客户引入Nulogy。
我们寻找位于美国、墨西哥或加拿大的候选人。
**主要职责**
- 与客户进行现场业务流程映射（BPM）会议，收集将指导工作流和标准操作规程开发的信息
- 协助将业务需求转化为技术设计文档
- 根据设计文档配置和排查解决方案
- 协助客户处理与上线相关的数据迁移活动
- 对客户车间、前台和管理层用户进行平台使用培训和指导
- 确保所有关键项目任务和里程碑按照时间表被记录、完成并传达，同时管理优先级冲突
- 其他指派的任务
**经验与技能要求**
所需资格
- 强大的咨询、分析和解决问题的能力
- 良好的表现力，能够准确阐述复杂概念，在书面和口头沟通中具有逻辑性
- 能够优先安排任务并自我管理
- 制造业、供应链和分销行业知识和经验
- 能够根据需要出差（50%）
- 在不前往或在客户设施工作时，能够在家中工作
- 本科/学士/副学士学位
- 合法有权在北美工作
- 必须愿意并且能够国际出差
- 持有有效的驾照和护照
优选资格
- 具备英语/西班牙语双语能力，包括口语和书面沟通能力
- 有实施MES、QMS、环境健康安全、CMMS和/或库存管理软件的经验
- 具备网络和PLC编程的基础知识。有在客户设备上建立与控制系统直接通信的经验，这包括PLCs、控制器和现有输出。
查看英文原文
**YOUR MISSION**
As a Professional Services Consultant you will lead the implementation of Nulogy’s Platform for new customers with support from other consultants. You will be the prime point of contact during the customer implementation process, leveraging your skills in Project Management, Customer Relationship Management and Product and Domain Knowledge in order to onboard customers to Nulogy effectively and efficiently.
We are looking for candidates located in the USA, Mexico or Canada.
KEY RESPONSIBILITIES
- Facilitate on-site Business Process Mapping (BPM) sessions with customers and collect information that will guide the development of Workflows and Standard Operating Procedures
- Assist in the translating of business requirements into technical design documents
- Configure and trouble shoot solutions per design documents
- Assist customers with data migration activities related to Go-Live
- Train and mentor customer shop floor, front office, and management users in the use of our platform
- Ensure all key project tasks and milestones are captured, completed, and communicated according to timelines while managing competing priorities
- Other duties as assigned
**EXPERIENCE AND SKILL REQUIREMENTS**
Required Qualifications
- Strong consulting, analytical and problem solving skills
- Strong presence, able to articulate complex concepts accurately, logical structure in presenting ideas in written and verbal communications
- Ability to prioritize tasks and self-manage
- Manufacturing, Supply chain and distribution industry knowledge and experience
- Ability to travel as needed (50%)
- Able to work from home while not travelling to or working from customer facilities
- BA / BS / AA Degree
- Legally entitled to work in North America
- Must be willing and able to travel internationally
- Holds a valid driver's license and passport
Preferred Qualifications
- Bilingual (English/Spanish) abilities, including verbal and written communication skills
- Experience implementing MES, QMS, Environmental Health Safety, CMMS, and/or Inventory Management software
- Basic knowledge of networking and PLC programming. Experience in setting up direct communication with control systems on customer equipment, this includes PLCs, controllers and existing outputs.
**COMPANY OVERVIEW**
Nulogy is a manufacturing technology company driven by a vision to make life better for the people who plan, produce, and deliver the products we use every day.
Nulogy’s Manufacturing Operating System helps manufacturers and packagers automate every stage of the production process—from inventory to quality—which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world are powered by Nulogy, and our software also runs in the networks of world-leading brands such as Colgate-Palmolive, L’Oréal, and Procter & Gamble.
Nulogy has grown rapidly over the last decade, and we are proud to be recognized with a number of awards including: Canada’s Top Small & Medium Employers, Food Logistics Top 100 Software Provider, and Canada's Most Admired Corporate Culture. Nulogy has also received multiple awards for company culture, the most recent being one of Canada’s Top Small & Medium Employers for 2024, Great Place to Work 2025 & Greater Toronto’s Top Employers for 2025.
By joining Nulogy, you’ll become part of a fantastic culture of capable and motivated individuals. You’ll also join a team that is solving challenging problems every day with the potential to make a global impact.
**OUR VALUES**
**1. We put people first**
We lead with genuine care, build strong relationships, and create space for people to grow.
**2. We rewrite the playbook**
We don’t wait for perfect conditions. We move, deliver, and refine, solving problems creatively as we go.
**3. We learn up**
We stay curious, learn from the people and experiences around us, and keep looking ahead.
**4. We take the hot potato!**
When something goes wrong, we don’t pass the problem along. We take ownership and work together to solve it.
**5. We ring the bell together**
We celebrate success as a team and recognize the people who helped make it happen.
WHY NULOGY
We’re solving problems that no one has been able to solve before. This is an opportunity to join a team that is transforming the way that supply chains are structured.
Competitive benefits package: Group benefit plan including health, dental, and vision that start on day one-benefit premiums are fully paid by the employer; Parental leave: 100% top-up for 15 weeks for any parent or biological or adopted children; Flexible paid vacation policy; RRSP Matching Program, 401K program.
FULLY REMOTE
Everyone is set up with the tools and resources required to stay connected and help employees do their best work.
_Nulogy embraces diversity, and we recognize the need for teams that represent a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We encourage everyone to apply._