客户支持与成功专员
Customer Support & Success Specialist
客户成功与支持专员
Warehance 帮助企业管理和订单、库存、运输及履行流程。
我们寻找一位善于与人沟通、注重细节并喜欢解决问题的人。你将直接与客户合作，调查问题，解答技术问题，并帮助他们运营业务。
我们重视找到正确的答案，并彻底解决这些问题。
你将负责
· 解决涉及软件、仓储和运输的客户问题
· 调查根本原因并清晰解释解决方案
· 帮助客户更好地使用 Warehance
· 与产品和工程团队协作解决问题
· 从第一个问题开始，全程跟进直至解决
你具备
你善于分析，为人亲切，具备技术能力。你善于提问，注意细节，并能坚持到底。你不需要一开始就了解一切，但需要愿意并热忱地学习。
我们的价值观：
· 正直：诚实、准确、负责
· 工艺/卓越：注重细节，做好工作
· 热情：为所做的事情带来能量和关心
· 好奇心：深入探究，理解事物的工作原理
· 仁慈：在时间、知识和关注上乐于助人
申请方式
将你的申请发送至 hiring@warehance.com。
你也可以附上一段 Loom 或视频，完全自愿。保持轻松随意。我们想听到你的个性，了解你。以下是一些我们希望听到答案的问题：
· 你曾经全神贯注于某项工作、学习或解决的问题，以至于忘记了时间？
· 你感到自豪的一项困难成就是什么？
· 上一次你对陌生人表现出仁慈是什么时候？
欢迎展示你认为相关的作品或项目。我们会审核每一份申请，感谢你投入的时间。
请在申请时注明单词 **FANCIER** 并标记 RMTE0LjIyOC42NC4xMzM=，以表明你已完整阅读职位描述（#RMTE0LjIyOC42NC4xMzM=）。这是用于防止垃圾申请的测试功能。公司可以搜索这些词来找到阅读过此职位描述的申请人，确认他们是人类。
查看英文原文
Customer Success & Support Specialist
Warehance helps businesses manage orders, inventory, shipping, and fulfillment.
Weâre looking for someone who is good with people, sharp with details, and enjoys solving problems. Youâll work directly with customers, investigate issues, answer technical questions, and help them run their operations.
We care about getting the answer right and seeing problems through.
What Youâll Do
· Solve customer problems involving software, warehousing, and shipping
· Investigate root causes and explain solutions clearly
· Help customers get more out of Warehance
· Work with product and engineering to resolve issues
· Own problems from the first question through resolution
Who You Are
Youâre analytical, personable, and technically capable. You ask good questions, notice details, and follow through. You donât need to know everything coming in, but you need to be willing and excited to learn.
Our values:
· Integrity: Be honest, accurate, and accountable.
· Craft / Excellence: Care about the details. Do good work.
· Passion: Bring energy and care to what you do.
· Curiosity: Dig deeper. Understand how things work.
· Generosity: Be helpful with your time, knowledge, and attention.
How to Apply
Send your application to hiring@warehance.com.
Youâre also welcome to include a short Loom or video. Completely optional. Keep it casual. We want to hear your personality and get to know you. Here are some questions we love to hear answers to:
· Whatâs something youâve gotten so absorbed in working on, learning, or figuring out that you lost track of time?
· What is a difficult accomplishment you're proud of?
- When was the last time you were generous to a stranger?
Feel free to show us work or a project you think is relevant. Weâll review every submission, and we appreciate the time you put into it.
Please mention the word **FANCIER** and tag RMTE0LjIyOC42NC4xMzM= when applying to show you read the job post completely (#RMTE0LjIyOC42NC4xMzM=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.