客户服务代表（居家办公）
Customer Service Representative (Work from Home)
在充满爱心的职业道路上！如果你喜欢帮助他人，并希望在工作中得到支持——这就是属于你的机会。每天，有担忧的人拨打AlgaeCal的热线电话。他们刚刚收到关于自己骨骼的坏消息——他们担心随时可能骨折。但与你交谈后，他们的恐惧会烟消云散。
我们称自己的客服代表为“骨骼健康顾问”，典型的一天可能包括：
- 作为客户关于我们的产品及其骨骼健康的咨询知识库
- 积极倾听客户，并为他们提供所需信息，以便他们做出明智的关于AlgaeCal的决定
- 通过多种方式（电子邮件、电话）为客户提供建议
- 处理客户的订单和退货
- 帮助客户理解他们的DEXA骨骼扫描结果
- 更新客户互动记录，处理客户账户并归档文件。因此，你需要享受行政工作才能在这个职位上表现出色
- 但最重要的是，让我们的客户获得最大成功
如果你具备坚实的客户服务背景，对自然健康充满热情，擅长与客户建立良好关系，并致力于帮助人们找到那个“顿悟时刻”——从绝望到希望的转变。你有条理，谦逊，善于批判性和创造性思考，热爱支持和激励他人。你不仅仅接受反馈——你渴望得到反馈，因为你想比昨天的自己更优秀。你还是一个出色的多任务处理者，能够轻松地在各种优先事项之间切换。
所以，如果你希望与一些你这辈子遇到过的最友善的人一起工作，并且希望为世界带来改变而感到自豪——同时学习自然健康知识，在一个有条理且支持性的职场中工作——请将你的简历发送给我们。顺便说一句……我们的一些高级主管就是从这个职位起步的——所以如果你有才华，这个职位可能会带你去任何地方
为了更好地服务我们的客户，我们的客户成功中心每周7天开放，直到太平洋标准时间下午5点。工作安排为连续5天，将根据业务需求进行定制。不过，我们希望你的新职位能适应你的生活，因此你的工作时间很少会变化，但成功的申请者必须能够灵活地适应所需的固定工作时间。
查看英文原文
Career with a heart! If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones – and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away.
We call our Customer Care Representatives – Bone Health Consultants – and a typical day might include:
- Acting as a knowledge base for customers' inquiries with respect to our products and their bone health
- Actively listening to customers and providing them with everything they need to make an informed decision about AlgaeCal.
- Supporting our customers through a variety of mediums (email, phone).
- Processing orders and returns for customers.
- Helping customers understand the results of their DEXA bone scans.
- Updating the records of customer interactions, processing customer accounts, and filing documents. So yes, you’ll need to enjoy administrative tasks to thrive in this role.
- But most importantly, setting our customers up for MAXIMUM SUCCESS
This opportunity is tailor-made for you if:
You’ve got a solid customer service background. You are passionate about natural health. You are an expert at building a rapport with customers and devoted to helping people find that aha moment – where they go from despair to hope. You’re organized. You’re humble. You think critically and creatively. You love to support and inspire others. You don’t just accept feedback – you WANT feedback, because you’re hungry to be better than you were yesterday. You’re also a brilliant multi-tasker who can effortlessly shift between a variety of priorities.
So if you want to work with some of the nicest people you’ll ever meet. And you want to feel good about making a difference in the world –– all while learning about natural health and working in a well organized and supportive workplace –– send us your resume. And BTW… some of our senior executives started out in this role –– so if you’ve got the talent, there’s no telling where this job might take you :)
To best service our clients, our Customer Success Centre is open 7 days per week until 5pm PST. Work schedules consist of five consecutive days and will be tailored to meet the business's needs. That said, we want to make your new role as conducive to your life and so your schedule will rarely change, however successful applicants must be flexible to work the needed fixed schedule.
- Example shift rotation: Sunday to Thursday or Tuesday to Saturday.
- This role requires availability for one weekend day.
You’ll also enjoy the following benefits:
- $55,000 starting salary with the opportunity to increase rapidly as training targets are met.
- A generous healthcare package
- Monthly team events and activities
- Flexible Stat Holidays with the option to bank days for later use
- Remote team building opportunities (Coffee Chats!)
- Supported professional development and continued learning through training and coaching.
And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.
You should know this…
AlgaeCal is a hyper-growth company, which means that the role is always evolving as the company grows. We are not a typical ‘transactional’ thinking company. We are a heart-based company where people come first. In order to be successful here, you will need to have this mindset, work smart, hard, and embrace everything that is offered.
If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. This is an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your carefully written cover letter.
Applications submitted without a resume and cover letter will be unsuccessful.
Please, read carefully:
1. Write a cover letter addressing:
- Why you're the best Customer Service Representative for this role. Give quantifiable examples of related achievements.
- Describe why you fit perfectly with our values. Read them here:
- What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?
- What do you do for fun?
2. Explain what you’re doing now for a job:
- If you don’t have one, explain why.
- If you have one, explain why you’re looking elsewhere.
3. Upload your cover letter and resume:
· Ensure that your cover letter and resume are saved and sent as one file.
Click the “Apply Now” button on this page and upload your (1) cover letter (2) resume.
*Important* AlgaeCal isn’t a boring run-of-the-mill company. So some of the questions in your online application might feel out of the ordinary. These questions are an essential part of your application. We need to make sure you’re a good fit for our happy team - that’s why we’ll be paying close attention to your answers.
For more information about us, please visit our website.
Originally posted on Himalayas