商业发展专员 PH - 兼职
Biz Dev Specialist PH - Part Time
这是一个远程职位。
作为客户的第一联系人，您将处理来电咨询，安排预约，提供服务信息，并确保顺畅的客户体验。此远程职位需要优秀的沟通能力、积极的态度以及在快节奏环境中茁壮成长的能力。
关键职责
· 处理来电：以专业和同理心回答客户关于汽车玻璃服务（挡风玻璃维修、更换、ADAS校准等）的咨询。
- 安排预约：使用我们的CRM软件协调上门和店内服务预约，确保技师日程高效。
- 提供信息：向客户介绍服务选项、价格、保修和军人折扣，保持透明和信任。
- 客户跟进：确认预约，跟进报价并解决客户问题，以确保满意度。
- 数据录入：准确地将客户信息、服务请求和预约详情录入我们的CRM系统。
- 支持团队：与技术人员和管理层协作解决问题并优化运营。
要求
- 经验：有呼叫中心、客户服务或相关岗位1年以上经验者优先；汽车行业经验是加分项，但非必需。
- 技能：
- 优秀的口头和书面沟通能力。
- 强大的问题解决能力和多任务处理能力。
- 熟练使用CRM软件和基本的计算机系统。
- 同理心、积极倾听和冲突解决能力。
- 个人特质：积极的态度、团队合作精神和对客户满意度的承诺。
- 教育：高中文凭或同等学历。
- 可用性：必须能够工作于周一至周六，上午8点至下午5点（美国时间）。
福利
- 支持性环境：在一个家庭经营的企业中工作，拥有紧密的团队和关注员工发展的氛围。
- 福利：具有竞争力的薪资、带薪假期、带薪培训。
- 优惠：可在家工作！
- 声誉：成为一家值得信赖的公司的一员，拥有强大的社区影响力和出色的客户评价。
最初发布于喜马拉雅山
查看英文原文
This is a remote position.
As the first point of contact for our customers, you will handle inbound inquiries, schedule appointments, provide service information, and ensure a seamless customer experience. This remote role requires excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.
Key Responsibilities
· Handle Inbound Calls: Answer customer inquiries about auto glass services (windshield repair, replacement, ADAS calibration, etc.) with professionalism and empathy.
- Schedule Appointments: Coordinate mobile and in-shop service appointments using our CRM software, ensuring efficient technician schedules.
- Provide Information: Educate customers on service options, pricing, warranties, and military discounts, maintaining transparency and trust.
- Customer Follow-Up: Confirm appointments, follow up on quotes, and address customer concerns to ensure satisfaction.
- Data Entry: Accurately enter customer information, service requests, and appointment details into our CRM system.
- Support Team: Collaborate with technicians and management to resolve issues and streamline operations.
Requirements
- Experience: 1+ year in a call center, customer service, or related role preferred; automotive industry experience a plus but not required.
- Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency with CRM software and basic computer systems.
- Empathy, active listening, and conflict resolution skills.
- Attributes: Positive attitude, team player, and commitment to customer satisfaction.
- Education: High school diploma or equivalent.
- Availability: Must be available to work Monday–Saturday, 8:00 AM–5:00 PM (U.S. Time).
Benefits
- Supportive Environment: Work in a family-run business with a tight-knit team and a focus on employee growth.
- Benefits: Competitive pay, paid time off, paid training.
- Perks: Work from home!
- Reputation: Be part of a trusted company with a strong community presence and stellar customer reviews.
Originally posted on Himalayas