合规与后续协调员
Compliance & aftercare coordinator
该职位的核心是确保每位员工在开始任务前完全合规，任务期间得到支持，并在内部和客户系统中准确记录。该职位结合了行政管理、候选人关怀、质量保证和流程管理，涉及CRM和VMS平台。
职位概述
候选人员合规与后续支持协调员负责管理完整的合同前合规流程，维护准确的员工记录，支持候选人完成任务，并确保所有检查和工时表文件正确处理。该职位需要良好的组织能力、细致的关注以及与候选人、招聘经理和内部团队自信沟通的能力。
主要职责
1. 合同前合规
发送录用函，确认约定的薪资、开始日期、合同期限和所需的合规文件。
提供并处理我们的注册表单，请求推荐人信息。
完成所有合规检查，并在CRM和VMS门户中准确记录信息。
收集、验证并存储所需文件，包括：
o 我们的注册表单
o 驾驶证、车辆年检、车辆保险和车辆详情
o 资格证明
o 用工资格验证（Credas或共享代码）
o 背景调查（DBS）检查（如适用）
o 伞形KID文件
o 推荐人信息和完成的推荐信
o DVLA驾照检查
o 重新入职表单
o 保密声明、培训、医疗、毒品与酒精、刑事犯罪记录、推荐人共享和设备归还声明
o 候选人照片用于身份卡制作
2. 候选人后续支持
作为员工遇到工时或付款问题时的第一联系人，与相关内部和外部团队协作解决问题。
监控每周的工时表提交情况，联系未提交的员工，并与招聘经理或VMS联系人跟进未经批准的工时表。
管理预支工资申请，确保周二中午12点后收到的任何VMS批准的工时表及时上报财务团队。
每周与候选人进行沟通，提供持续支持并保持良好的工作关系。
3. 工作说明书管理
跟踪和监控员工的检查提交情况，确保书面检查报告被正确扫描和存储。
将检查报告与工时表提交情况进行交叉核对，以确保准确性和合规性。
查看英文原文
The role centres on ensuring every worker is fully compliant before starting an assignment, supported throughout their placement, and accurately recorded within internal and client-facing systems. It blends administration, candidate care, quality assurance, and process management across CRM and VMS platforms.
Role Overview
The Candidate Compliance & Aftercare Coordinator is responsible for managing the full precontract compliance process, maintaining accurate worker records, supporting candidates throughout their assignments, and ensuring all inspection and timesheet documentation is processed correctly. The role requires strong organisation, attention to detail, and confident communication with candidates, hiring managers, and internal teams.
Key Responsibilities
1. PreContract Compliance
Issue offer letters confirming agreed rates, start dates, contract lengths, and required compliance documentation.
Provide and process our registration forms and request reference details.
Complete all compliance checks and accurately log information across the CRM and VMS portals.
Collect, verify, and store required documentation, including:
o Our registration form
o Driving licence, car MOT, car insurance, and vehicle details
o Proof of qualifications
o Righttowork verification (Credas or share code)
o DBS checks (where applicable)
o Umbrella KID documentation
o Reference details and completed references
o DVLA licence checks
o Reengagement forms
o Confidentiality, training, medical, drug & alcohol, criminal convictions, reference sharing, and equipment return declarations
o Candidate photo for ID badge creation
2. Candidate Aftercare
Act as the first point of contact for workers experiencing timesheet or payment issues, liaising with relevant internal and external teams to resolve queries.
Monitor weekly timesheet submissions, contacting workers who have not submitted and chasing unauthorised timesheets with hiring managers or VMS
contacts.
Manage pay advance requests, ensuring any VMSapproved timesheets received after 12pm on Tuesdays are escalated to the finance team.
Conduct weekly checkins with candidates to provide ongoing support and maintain strong working relationships.
3. Statement of Works Administration
Track and monitor worker inspection submissions, ensuring written inspection reports are scanned and stored correctly.
Crossreference inspection reports with timesheet submissions to ensure accuracy and compliance.
Select 10% of weekly inspection reports for Quality Assurance Officer review and signoff.
Submit all inspection reports to the client, ensuring each report is sent in an individual email.
4. Candidate Database Management
Support the qualification of new candidates using a structured question set to assess suitability.
Ensure accurate coding and categorisation of candidates within the database.
Upload and maintain candidate CVs, ensuring both formatted and unformatted versions are stored correctly.
Skills & Attributes
Strong organisational and administrative skills with excellent attention to detail.
Confident communicator able to build rapport with candidates and liaise professionally with clients and internal teams.
Ability to manage multiple tasks, deadlines, and systems simultaneously.
Proactive approach to problemsolving and process improvement.
Competent using CRM and VMS platforms (training provided).
Originally posted on Himalayas