战略解决方案经理
Strategic Solutions Manager
职位地点：远程办公 | 可出差最多25%
将世界上最复杂的运输数据转化为客户可执行的决策。
在Green Mountain Technology，我们帮助大型复杂承运商通过技术、分析和物流专业知识降低成本，提升交付体验，并建立可持续的竞争优势。
我们正在寻找一名战略解决方案经理，负责客户关系，监督包裹和运输分析，并领导负责交付解决方案的团队。理想的候选人具备面向客户的咨询服务经验、强大的分析能力，以及能够将网络数据转化为可操作的成本和服务改进的高管气质。
你将负责
· 作为指定客户的首要联系人，负责高管级关系及日常交付工作。
- 领导包裹网络分析和建模，为网络评估、承运商合同决策和优化策略提供依据。
- 与客户合作，识别成本和服务改进机会，并跟踪预计和实际节省的成果。
- 制作报告、仪表盘和可视化图表，将复杂的运输数据转化为可操作的见解。
- 向从分析师和运营经理到高级管理层和高管的各类受众展示发现和建议。
- 主持定期和临时的客户会议，明确优先事项、行动项和责任。
- 带领和培养解决方案工程师团队，设定目标和KPI，提供持续反馈，并支持个人发展计划。
- 构建可扩展的财务工具和模型，用于业务审查、规划和预测。
- 开发并自动化分析模型和交付流程，以提高可扩展性、质量和洞察速度。
- 通过制定解决方案、商业案例和提案，支持业务拓展和售前活动。
- 在承运商和客户之间担任联络人，解决账单和合同相关问题。
- 确保所有报告、模型和交付物在到达客户之前经过彻底测试和质量检查。
你将带来的能力
· 5年以上在运输、包裹、物流或供应链领域面向客户的账户管理经验，包括领导分析项目的经历。
- 在管理高管级客户关系和清晰传达复杂发现方面有成功经验。
- 强大的分析能力，包括对Python、React、Kubernetes、Stripe等工具的熟练使用。
查看英文原文
Location: Remote | Travel up to 25%
Turn the world’s most complex shipping data into decisions customers can act on.
At Green Mountain Technology, we help large, complex shippers reduce costs, enhance delivery experiences, and build sustainable competitive advantages through technology, analytics, and logistics expertise.
We are seeking a Strategic Solutions Manager to lead customer relationships, oversee parcel and transportation analysis, and develop the team responsible for delivering solutions. The ideal candidate brings customer-facing consulting experience, strong analytical skills, and the executive presence to translate network data into actionable cost and service improvements.
What You’ll Do
· Serve as the primary point of contact for assigned customers, owning executive-level relationships and day-to-day delivery.
- Lead parcel network analysis and modeling to inform network evaluations, carrier contract decisions, and optimization strategies.
- Partner with customers to identify cost and service improvement opportunities and track projected and realized savings.
- Develop reports, dashboards, and visualizations that turn complex shipping data into actionable insights.
- Present findings and recommendations to audiences ranging from analysts and operations managers to senior and C-suite executives.
- Lead recurring and ad hoc customer meetings, establishing clear priorities, action items, and accountability.
- Lead, coach, and develop a team of Solutions Engineers by setting objectives and KPIs, providing consistent feedback, and supporting individual development plans.
- Build scalable financial tools and models for business reviews, planning, and forecasting.
- Develop and automate analytical models and delivery processes to improve scalability, quality, and speed to insight.
- Support business development and pre-sales activities by shaping solutions, business cases, and proposals.
- Act as the liaison between carriers and customers to resolve billing and contract-related issues.
- Ensure all reports, models, and deliverables are thoroughly tested and quality-checked before reaching the customer.
What You’ll Bring
- 5+ years of customer-facing account management experience in transportation, parcel, logistics, or supply chain, including experience leading analytical projects.
- Demonstrated success managing executive-level customer relationships and clearly communicating complex findings.
- Strong analytical skills, including advanced Microsoft Excel and SQL, with the ability to extract insights from large data sets.
- Experience leading, coaching, mentoring, and developing team members.
- Bachelor’s degree in Industrial Engineering, Logistics, MIS, Business, or a related discipline, or equivalent practical experience.
- Ability to remain customer-focused and effective in a fast-paced, rapidly evolving environment.
- A strong sense of ownership, demonstrated by meeting deadlines, taking accountability, and treating mistakes as opportunities to learn.
What Will Set You Apart
· Experience with Power BI, Tableau, or comparable business intelligence tools.
· Transportation optimization, carrier pricing, or parcel analytics experience.
· Advanced expertise in financial forecasting and process automation.
- Project management and business development experience.
- Consulting experience, particularly with enterprise or Fortune 500 customers.
Why Green Mountain Technology
Green Mountain Technology is a technology-enabled parcel logistics management and advisory firm. Large, complex shippers turn to us to continuously improve customer delivery experiences and the cost to make them possible.
Innovation isn't an initiative, it's our culture. We were founded on a belief in using technology paired with talented and knowledgeable professionals in shipping, logistics, data analytics, and technology to create meaningful financial outcomes for our customers. We believe in continuously innovating differentiated value and empowering our people to lead with curiosity, creativity, and ownership.
Green Mountain Technology offers eligible team members medical coverage with two plan options, along with dental and vision benefits. Our HSA-qualified high-deductible health plan includes a generous company contribution, with optional health care and dependent care flexible spending accounts. Company-paid basic life insurance and short- and long-term disability coverage are available from day one, with voluntary supplemental plans also offered. Additional benefits include fully remote work options in many US states, paid holidays, PTO, Summer Hours with no waiting period, and a 401(k) plan with an automatic company contribution.
Green Mountain Technology is an equal opportunity employer that embraces inclusion and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.
We Participate in E-Verify.
Applications submitted through third-party automated services or trained AI bots will be disqualified. Only applications completed by intentional human candidates will be considered.
Originally posted on Himalayas