客户成功经理（EMEA & APAC）
Customer Success Manager (EMEA & APAC)
Precoro 是一家创新的 AI 驱动的采购集中化与自动化 B2B SaaS 平台，帮助公司消除手动任务并控制所有子公司的采购活动。Precoro 在 80 多个国家拥有超过 1000 家客户，已证明其能够创造实际的业务价值并实现显著的成本节约。
我们正在扩大客户成功团队，寻找一名客户成功经理，以推动长期价值、建立基于信任的关系，并在我们的 EMEA 和 APAC B2B 客户中培养客户倡导文化。
💡 这个职位为什么对我们很重要？
该职位的主要目的是积极帮助客户实现他们的业务目标。作为一项战略性的售后合作伙伴，你将确保客户满意度高，最大化留存率，推动产品组合扩展，并将我们的客户转变为积极的品牌倡导者。
要求
🎯 主要职责：
- 战略性客户入职与留存：与实施专家合作，确保顺利入职，监控账户健康状况，并主动防止客户流失。
- 客户增长与续约：推动合同续约、升级销售和交叉销售，进行高管业务回顾（EBRs）和联合成功计划。
- 咨询与功能使用：指导客户采用采购最佳实践、流程重新设计以及新模块和集成的使用。
- 培训与赋能：培训关键利益相关者、主要联系人（POC）和高级用户，以最大化平台价值。
- 客户声音与倡导：收集产品反馈给内部团队（产品、销售、市场），并推动客户倡导（案例研究、推荐）。
- 社区与运营卓越：主持网络研讨会和圆桌会议，同时保持 HubSpot CRM 的准确性并优化内部 CSM 流程。
🔍 我们寻找的人选：
- 经验要求：在 B2B SaaS 环境中有客户成功或客户管理经验，管理长期客户关系多年（而非短期项目制工作）。
- 思维与责任感：你不仅问“如何”——你还深入挖掘“为什么”。具有高度的好奇心、主动性、个人责任感和出色的时间管理能力。
- 优秀的沟通能力：英语流利（C1+，书面和口语），具备出色的演示技能，并有自然流畅、自信的交谈能力。
- 商业敏锐度：理解客户成功是收入驱动因素（而非技术支持）。能够讨论优先级、预算和商业价值。
查看英文原文
Precoro is an innovative AI-powered procurement centralization & automation B2B SaaS platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries. With over 1,000 customers in more than 80 countries, Precoro has proven its ability to create real business value and deliver substantial cost savings.
We are expanding our Customer Success team and looking for a Customer Success Manager to drive long-term value, build trust-based relationships, and foster a culture of customer advocacy across our EMEA & APAC B2B accounts.
💡 Why is this role important to us?
The main purpose of this role is to proactively help clients achieve their business goals using Precoro. As a strategic post-go-live partner, you will ensure high customer satisfaction, maximize retention, drive portfolio expansion, and turn our clients into active brand advocates.
Requirements
🎯 Key Responsibilities:
- Strategic Onboarding & Retention: Partner with Implementation Specialists to ensure smooth onboarding, monitor account health, and proactively prevent churn.
- Account Growth & Renewals: Drive contract renewals, upsells, and cross-sells, conducting Executive Business Reviews (EBRs) and joint success plans.
- Consulting & Feature Adoption: Guide clients on procurement best practices, workflow redesign, and adoption of new modules and integrations.
- Training & Enablement: Train key stakeholders, primary contacts (POCs), and power users to maximize platform value.
- Voice of Customer & Advocacy: Gather product feedback for internal teams (Product, Sales, Marketing) and drive client advocacy (case studies, referrals).
- Community & Operational Excellence: Lead webinars and roundtables while maintaining HubSpot CRM accuracy and optimizing internal CSM processes.
🔍 What We Are Looking For:
- Proven Experience: Background in Customer Success or Account Management within a B2B SaaS environment, managing long-term customer partnerships over years (rather than short-term project-based work).
- Mindset & Ownership: You don't just ask "how"—you dig deep into "why." Driven by high curiosity, proactivity, personal accountability, and strong time management skills.
- Exceptional Communication: Fluent English (C1+, both written and verbal) with strong presentation skills and the natural ability to engage in smooth, confident small talk.
- Commercial Acumen: Understanding that CS is a revenue driver (not technical support). Comfortable discussing pricing, contract renewals, and upsells.
- Resilience & Problem-Solving: Ability to handle uncomfortable customer discussions, navigate complex accounts, and find creative solutions.
✨ Why you’ll love working at Precoro:
- Trust-based management: No micromanagement—your ideas and initiatives are always encouraged.
- Supportive team culture: You’re not alone; our team is open, honest, and always ready to help.
- Reimbursement for professional learning: We invest in your growth through courses, lectures, and workshops.
- Flexible hours: We care about results, not how long you sit at your desk.
- 26 days off annually: 15 vacation days + 11 public holidays.
- Medical insurance: Available after six months.
- Unlimited sick leave: No medical certificate required. Your health matters most.
- Pet-friendly offices in Kyiv: Love your furry friend? Bring them along!
- Supporting Ukraine: We proudly assist the Armed Forces and contribute to projects that bring victory closer.
📋 What to Expect:
- HR Interview (45 min)
- Practical Test Task
- Interview with the Hiring Manager (60 min)
- Job Offer & Welcome to the Team! 🚀
We truly appreciate every application, but we will reach out only to candidates whose profiles align with the role requirements.
Originally posted on Himalayas