客户成功经理
Customer Success Manager
你对教育和数据质量充满热情吗？在协作环境中工作，你的影响直接推动教育成功，你是否能茁壮成长？如果是这样，Level Data 邀请你加入我们的团队，担任客户成功经理。我们致力于通过可信赖的数据赋能教育者，让教育领导者专注于真正重要的事情：他们的学习者。
关于我们：在 Level Data，我们认为干净、可靠的数据是 K-12 教育中有效决策的基础。我们的简单解决方案确保各州获得他们可以信任的数据，使教育工作者能够做出明智的决策。我们致力于质量、信任与合作，正在寻找一位志同道合的人加入我们充满活力的团队。
公司由完全远程的员工组成。
职位概述：作为客户成功经理，你将负责 K-12 学区和州机构客户的售后关系——推动留存率、扩展业务，并实现可衡量的数据成果，让教育工作者的工作更轻松。
你将负责：
- 负责价值交付、续约和扩展。管理客户成功计划，端到端地预测并完成续约（定价、条款、修订、按时签署），并单独或与销售团队合作，从发现到成交完成增购/交叉销售。对你所负责的客户群负责 GRR 和 NRR 目标。
- 带来可衡量的价值。将产品使用转化为 superintendent、CIO、CFO 关注的战略成果，关注数据准确性、治理、报告信心，并通过 QBR、EBR 和高管简报讲述这个故事。
- 管理风险并防止客户流失。监控健康信号，制定补救计划，并在问题演变为流失前协调跨职能救援。
- 建立持久、多线程的关系。绘制并接触 IT、教学、财务和高管赞助商；有意识地降低单线程账户的风险。
- 主导复杂的 SaaS 实施。与产品和工程团队合作进行上线、集成和配置；通过产品反馈闭环影响产品路线图。
- 利用 AI 和自动化扩大你的影响力。应用现代客户成功工具，如健康评分自动化、AI 辅助账户研究、仪表盘，在不失去高端服务体验的前提下管理更大的客户群。
任职要求：
- 3-5 年以上在 SaaS 环境中管理企业客户和高级利益相关者的客户成功经验。
- 在实现 GRR 和 NRR 目标方面有成功记录。
- 强大的价值交付能力，能够与高层建立联系并推动结果。
查看英文原文
Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational success? If so, Level Data invites you to join our team as a Customer Success Manager. We're on a mission to empower educators with trustworthy data, allowing educational leaders to focus on what truly matters: their learners.
About Us: At Level Data, we believe that clean, reliable data is the foundation of effective decision-making in K-12 education. Our simple solutions ensure that states receive data they can trust, enabling educators to make informed choices. We're committed to quality, trust, and collaboration, and we're looking for a like-minded individual to join our dynamic team.
The Company is supported by a fully remote workforce.
Role Overview:As a Customer SuccessManager, you'llown the post-sale relationship for a portfolio of K-12 district and state-agency accounts — driving retention, expansion, and measurable data outcomes that make educators' jobs easier.
What You'll Do:
- Own value delivery, renewals, and expansion. Manage account success plans, forecast and close renewals end-to-end (pricing, terms, redlines, on-time signature) and run upsell/cross-sell from discovery to close solo or in partnership with Sales. Accountable for GRR and NRR targets across your book.
- Drive measurable value. Translate product usage into strategic outcomessuperintendents, CIOs, and CFOs care about data accuracy, governance, reporting confidence and tell that story through QBRs, EBRs, and executive readouts.
- Manage risk and prevent churn. Monitor health signals, build remediation plans, and orchestrate cross-functional rescues before issues becomechurn.
- Build durable, multi-threaded relationships. Map and engage stakeholders across IT, instructional, finance, and exec sponsors; deliberately de-risk single-threaded accounts.
- Lead complex SaaS implementations. Partner with product and engineering onboarding, integrations, and configuration; close the loop with product feedback that shapes the roadmap.
- Use AI and automation to scale your impact. Apply modern CS tooling health-score automation, AI-assisted account research, dashboards to manage a larger book without losing the white-glove feel.
Qualifications:
- 3-5+ years of experience in Customer Success managing enterprise customers and senior stakeholders in aSaaSenvironment.
- Proven track record of achieving GRR and NRR targets.
- Strong verbal and written communication skills, including presentation ability for executive audiences through EBRs and board level communication.
- Strong understanding of customer success motions including value focused account planning, expansion motions, multi-threading, mutual action plans, QBRs/EBRs, onboarding in data, analytics, or education technology.
- Highly organized and data driven, with strong attention to detail, the ability to manage multiple accounts and priorities simultaneously, and a bias toward using metrics and dashboards to inform decisions and track progress.
- Bachelor's degree in a relevant field (Education, Data Science, Business, etc.)or equivalent professional experience.
- Technical background or fluency is a strong plus; experience with APIs, data integrations, product configuration, or similar technical concepts will be increasingly valuable as this role evolves at the intersection of customer success and product.
- Comfort with AI-powered tools (e.g., LLM-based research assistants, automated meeting summaries, predictive health scoring) and a bias toward using them to scale your impact.
Why JoinLevel Data?
- Meaningful Impact: Your work directly influences education outcomes.
- Collaborative Culture: We value teamwork, transparency, and shared success.
- Professional Growth: Opportunities to learn, lead, and make a difference.
- Flexible Work Environment: Embrace remote work, with occasional travel (approximately 10–15%).
If you're ready to contribute to a culture of trust, collaboration, and results, apply today! Let's empower educational leaders together.
Benefits
- Unlimited PTO
- 401(k) with company match
- Competitive medical, dental, and vision coverage
- Paid parental leave
- Mental health and wellness support
- Annual learning & development budget
Originally posted on Himalayas