客户服务中心总监/高级总监
Director/Senior Director of Client Services
Director/Senior Director of Client Services
Who We Are:
Enterra Solutions 正在将世界顶级品牌和市场领导者与真正的企业智能联系起来。依托我们开创性的 Enterra Autonomous Decision Science™ 平台，我们正在为企业提供全方位的优化和决策支持，帮助他们最佳实现最复杂的目标。我们提供真实的人类洞察力，以促进更聪明、更快的市场行动。我们将未知转化为前所未有的增长和敏捷性的机会。凭借顶级的速度、准确性、自主性和持续学习能力，我们正在塑造未来——加入一个充满活力、协作的团队，你的贡献将带来真正的影响力。
Overview
Client Services 的 Director 将负责一个跨职能团队，该团队负责为指定客户组合交付并优化 Enterra 的解决方案。此职位将作为这些客户、工程师和领域专家之间的主要联络人，以确保成功实施和持续价值交付。
What You’ll Do:
作为 Director/Senior Director of Client Services，你将：
- 通过监督端到端的项目管理，确保客户成功实施 Enterra 的业务解决方案。
- 分析并与客户合作，通过整合和激活 Enterra 的业务解决方案来转变业务流程。
- 为 Enterra 解决方案的科技开发提供输入。
- 向客户各层级的利益相关者传授 Enterra 平台、定制化业务解决方案以及针对其组织的具体洞察。
- 协助多方面的团队结合机器学习、人工智能（本体论、推理引擎和规则）以及自然语言处理。
- 协助传达 Enterra 的整体愿景，以实现业务流程的转型和扩展。
Your Skill-set:
Requirements:
- 相关领域的学士或硕士学位；或同等经验。
- 至少 5 年来自全球消费品公司（CPG）的营收增长管理（RGM）经验。
- 在以下一个或多个领域有经验：贸易促销、定价、产品组合或供应链计划。
- 在软件技术环境中拥有管理客户-供应商关系的经验证明，最好涉及 AI 技术。
- 具有领导跨职能团队的经验，并具备相关工作经验。
查看英文原文
Director/Senior Director of Client Services
Who We Are:
Enterra Solutions is introducing the world’s top brands and market leaders to true enterprise intelligence. Powered by our groundbreaking Enterra Autonomous Decision Science™ Platform, we’re delivering enterprise-wide optimization and decision-making to help businesses best achieve their most complex goals. We’re providing real human insights to facilitate smarter, faster market moves. And we’re turning unknowns into opportunities for unprecedented growth and agility. All with next-level speed, accuracy, autonomy, and continuous learning. We’re shaping the future - join a dynamic, collaborative team where your contributions drive real impact.
Overview
The Director of Client Services will oversee a cross-functional team responsible for delivering and optimizing Enterra’s solutions for a defined portfolio of clients. This role will serve as the primary liaison between these clients, engineers, and subject matter experts to ensure successful implementation and ongoing value delivery.
What You’ll Do:
As a Director/Senior Director of Client Services, you will:
- Lead the delivery of Enterra’s business solutions by overseeing end-to-end project management and ensuring successful implementation for clients.
- Analyze and partner with clients to transform business processes through the integration and activation of Enterra’s business solutions.
- Provide input to the technological development of Enterra’s solution offerings.
- Educate client stakeholders at all levels on the Enterra platform, tailored business solutions, and insights specific to their organization.
- Assist the multi-faceted team with combining machine learning, artificial intelligence (ontologies, inference engines and rules) and natural language processing.
- Assist with the delivery of the Enterra holistic vision to scale and enable business process transformations.
Your Skill-set:
Requirements:
- Bachelor’s or master’s degree in a related field; or equivalent experience required.
- A minimum of 5 years' experience in revenue growth management (RGM) from a global consumer packaged goods (CPG) company
- Experience in one or more of the following areas: Trade Promotions, Pricing, Assortment, or Supply Planning required
- Proven experience managing client-vendor relationships within a software technology environment, preferably involving AI technologies.
- Prior management experience in leading a cross-functional team and working closely with clients.
- Knowledge of visualization packages for analyzing large datasets (Power BI, Tableau, etc.).
- Strong verbal and written communication skills. Ability to clearly communicate with business and technical personnel both internally and externally. This includes documentation, presentations and individual analysis sessions.
- Strong analytical and critical thinking skills: Ability to turn numbers into stories our clients can understand and respond to; ability to interpret data into actionable insights.
- Strong documentation skills especially in documenting requirements using different approaches such as use cases, activity diagrams, sequence diagrams and state charts, data dictionaries, and class or entity relationship diagrams.
- Distinctive problem-solving and analytical skills, combined with strong business sense.
- Experience with Microsoft Office tools (Word, Excel, PowerPoint, Project, and Visio).
Nice-to-haves:
- Knowledge of one or more of the following technologies: Data Science, Machine Learning, Natural Language Processing, Business Intelligence, etc.
- Knowledge of statistics (R, Python or other languages)
Additional Information
Must reside in the US – preferably in the East and Central regions.Remote workpermitted. Occasionally,travelmaybe needed basedonclient or project requirements. Candidates must be eligible to work in the US without sponsorship.This is a full-time position with benefits.
What We Offer:
We hire great people and take care of them. Here’s a snapshot of the benefits we offer:
· Competitive compensation
· Employer-paid employee-only health coverage, with medical, dental and vision benefits available through various plan options.
· 15 days PTO + 7 holidays + 3 floating holidays
· 401k offering
Equal Employment Opportunity:
Enterra Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.
Originally posted on Himalayas