技术合作经理
Technical Partnership Manager
Postscript 是一家被 20,000+ 个 Shopify 品牌信赖的 AI 消息平台 —— 包括 Brooklinen、Ruggable、True Classic 和 Dr. Squatch。
我们的使命是让 SMS 成为商家最重要的收入渠道，我们打造了业内领先的 SMS 营销平台，并推出了其他平台没有的收入驱动型 AI 功能。而我们才刚刚开始。
由 Greylock 和 Y Combinator 投资，自 2018 年起完全远程办公。
职位描述
Postscript 是一家领先的 AI 驱动的对话式电商平台，被 20,000+ 家 Shopify 商家信赖。我们全力投入 SMS，目标是让它成为我们服务的商家的首要收入渠道。公司由 Greylock、Y Combinator 及其他顶级投资机构支持，我们正在快速增长，寻找杰出的人才来共同打造世界级的组织。
商家不会孤立地使用 Postscript，他们还会搭配忠诚度、订阅、评价、客服和数据工具使用 —— 这些工具之间的连接点就是大量未开发的收入来源。这个角色将负责这些连接点。
向市场部汇报，与产品团队紧密合作，技术合作伙伴经理将构建并扩展 Postscript 的技术合作伙伴生态系统。你将发现值得建立的合作关系，评估实际需要的工作量，并确保每项合作都能带来需求，而不是仅仅停留在页面上的 logo。这是一个罕见的复合角色：你需要具备商业直觉来评估机会，同时具备技术深度以在与合作伙伴工程团队交流时具有说服力。
这里有个关键点 —— 大多数合作伙伴角色只偏向一方。而这个角色两者兼顾。
主要职责
- 全程负责技术及集成合作伙伴组合：包括寻找、评估、技术规划、上线和持续增长。
- 使用真实数据识别并评估合作机会 —— 共同商家重叠度、附加率、收入影响以及建设和维护成本，并清晰判断我们应该或不应该推进哪些合作。
- 领导与合作伙伴的技术探索：深入了解他们的 API 表面、数据模型和架构，以规划可行的集成方案并尽早识别风险。
- 将合作伙伴机会转化为可执行的文档规范和商业案例，供产品团队参考，并在路线图讨论中代表生态系统的需求。
- 与市场部合作，将每次上线转化为需求 —— 联合营销、联合内容、应用列表、网络研讨会和活动。
- 构建赋能层，使销售和解决方案团队能够有效推动合作。
查看英文原文
Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
Job Description
Postscript is the leading AI-powered conversational commerce platform for Shopify brands, trusted by 20,000+ stores. We're all-in on SMS with one goal: make it the #1 revenue channel for the merchants we serve. Backed by Greylock, Y Combinator, and other top investors, we're growing fast and looking for remarkable people to help build a world-class organization.
Merchants don't run Postscript in isolation. They run it alongside a stack of loyalty, subscription, reviews, support, and data tools — and the connections between those tools are where a lot of untapped revenue sits. This role owns that surface area.
Reporting into Marketing and working shoulder-to-shoulder with Product, the Technical Partnership Manager builds and grows Postscript's technology partner ecosystem. You'll find the partnerships worth making, scope what it actually takes to build them, and make sure each one turns into demand rather than a logo on a page. It's a rare hybrid: you need the commercial instincts to size an opportunity and the technical depth to be credible with a partner's engineering team.
Here's the thing — most partnership roles are one or the other. This one isn't.
Primary Duties
- Own a portfolio of technology and integration partners end to end: sourcing, evaluation, technical scoping, launch, and ongoing growth.
- Identify and size partnership opportunities using real inputs — shared merchant overlap, attach rate, revenue impact, and build-and-maintain cost — and make a clear recommendation on what we should and shouldn't pursue.
- Lead technical discovery with partners: understand their API surface, data model, and architecture well enough to scope a viable integration and flag risks early.
- Translate partner opportunities into written specs and business cases that Product can act on, and represent the ecosystem's needs in roadmap conversations.
- Partner with Marketing to turn every launch into demand — co-marketing, joint content, app listings, webinars, and events.
- Build the enablement layer so Sales, Solutions, and Support can sell and service integrations confidently.
- Serve as the escalation point for partner technical issues, triaging what Support handles, what Product needs to see, and what you can resolve yourself.
- Own the number. You'll carry quarterly goals for partner-influenced pipeline and integration adoption, set in tandem with leadership.
- Build the operating system for this function — tiering framework, partner agreements in concert with Legal, review cadence, and reporting.
What We'll Love About You
- 4+ years in technical partnerships, partner/solutions engineering, technical account management, product marketing, or a similar role where you owned both a commercial outcome and a technical conversation.
- You're technical enough to be dangerous: comfortable reading API docs, reasoning about webhooks and data flows, poking at a sandbox, and holding your own with a partner's engineering team. You don't need to ship production code, and we won't ask you to.
- You've sized an opportunity and talked your own team out of a partnership. You know that a long partner list isn't the same as revenue.
- Experience in ecommerce or martech is strongly preferred; Shopify ecosystem experience is a real advantage.
- You write well. Specs, business cases, and partner briefs are the job, not the overhead.
- You've influenced a product roadmap without owning it, and you can explain how.
- High attention to detail with a process- and solution-oriented mindset — you leave behind systems, not just relationships.
- A demonstrated record of meeting and exceeding performance targets.
- Experience with CRM and partner/opportunity management systems, preferably Salesforce.
- Willingness and ability to travel, up to 20%.
What You'll Love About Us
- Salary range of USD $120,000 to $146,000 base plus variable compensation(30%) and equity regardless of location.
- High growth startup - plenty of room for you to directly impact the company and grow your career!
- Work from home (or wherever)
- Fun - We’re passionate and enjoy what we do
- Competitive compensation and opportunity for equity
- Flexible paid time off
- Health, dental, vision insurance
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You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
Originally posted on Himalayas