现场支持工程师
Field Support Engineer
作为技术支援工程师，你将领导我们的交付工程职能。你维持的每一小时正常运行时间，都是清洁能源的流动。你将为现场问题开发修复方案（实际的代码更改，而不仅仅是报告），构建诊断工具，并将情报反馈给软件开发团队。这是一个关键职位。成为我们部署的电池储能系统的守护者——保持超过98%的正常运行时间，提供卓越的客户服务，并将反馈循环传递给产品开发。你不会只是报告问题；你会解决问题。
职责
现场运营与监控
- 24/7 监控所有现场系统（通过你的团队）
- 对系统故障和性能问题进行首次响应
- 远程调试和问题解决
- 客户操作报告和沟通
- 管理升级和关键事件
技术问题解决
- 为现场问题开发修复方案——实际的嵌入式软件更改
- 构建诊断工具以更快地发现问题
- 进行根本原因分析并详细记录
- 远程系统配置和优化
团队领导
- 领导现场支持团队
- 协调外包支持技术人员（延长班次覆盖）
- 关键升级的轮班值班
- 对团队进行故障排除方法的培训
反馈循环
- 将现场情报反馈给软件开发团队
- 跟踪重复出现的问题和模式
- 根据现场影响优先处理修复
- 系统性地记录所有事件和解决方案
教育与经验
必备技能与经验
- 在嵌入式或工业系统生产支持/现场工程领域有5年以上经验
- 熟悉嵌入式系统（C/C++、Python）
- 远程调试专长（SSH、日志、诊断）
- 系统思维和结构化故障排除能力
- 与客户沟通的能力
- 在压力下保持冷静的能力
- 团队领导或指导经验
优选技能与经验
- 电池管理系统或能源存储
- CAN协议和工业通信
- 24/7 运营环境经验
- 管理远程/外包团队的经验
- IoT 监控平台
请注意，目前我们无法提供英国签证担保
严格禁止中介
Allye Energy 正通过使用再利用的电动汽车电池构建的尖端电池储能系统（BESS），革新能源存储行业。
最初发布于喜马拉雅山
查看英文原文
As Technical Support Engineer, you lead our delivery engineering function. Every hour of uptime you maintain is clean energy flowing. You'll develop fixes for field problems (actual code changes, not just reports), build diagnostic tools, and feed intelligence back to software development. This is a critical hire. Be the guardian of our deployed battery energy storage systems - maintaining >98% uptime, providing exceptional customer support, and closing the feedback loop to product development. You won't just report problems; you'll solve them.
Responsibilities
Field Operations & Monitoring
- 24/7 monitoring of all field systems (through your team)
- First response to system failures and performance issues
- Remote debugging and problem resolution
- Customer operational reporting and communication
- Manage escalations and critical incidents
Technical Problem-Solving
- Develop fixes for field issues—actual embedded software changes
- Build diagnostic tools to find problems faster
- Root cause analysis with detailed documentation
- Remote system configuration and optimisation
Team Leadership
- Lead Field Support team
- Coordinate outsourced support technicians (extended shift coverage)
- On-call rotation for critical escalations
- Train team on troubleshooting methodologies
Feedback Loop
- Feed field intelligence back to Software Development
- Track recurring issues and patterns
- Prioritise fixes based on field impact
- Document all incidents and resolutions systematically
Education & Experience
Essential Skills & Experience
- 5+ years in production support/field engineering for embedded or industrial systems
- Strong embedded systems knowledge (C/C++, Python)
- Remote debugging expertise (SSH, logging, diagnostics)
- Systems thinking and structured troubleshooting
- Customer-facing communication skills
- Ability to stay calm under pressure
- Team leadership or mentoring experience
Desirable Skills & Experience
- Battery management systems or energy storage
- CAN protocols and industrial communication
- 24/7 operations environment experience
- Experience managing remote/outsourced teams
- IoT monitoring platforms
Please note that at this time we are unable to provide UK visa sponsorship
Strictly No Agencies
Allye Energy is revolutionising the energy storage sector with our cutting-edge Battery Energy Storage Systems (BESS) built using repurposed EV batteries.
Originally posted on Himalayas