技术支持代表
Technical Support Representative
为什么加入我们？
我们致力于赋能残障人士，让他们能够完成曾经做过或从未想过能做的事。作为辅助沟通解决方案领域的全球领导者，我们帮助客户表达自我，与世界建立联系，过上更丰富的生活。
在Tobii Dynavox，你可以在一个充满活力、全球化的公司中发展事业，公司有明确且有影响力的目标——同时也能灵活地在工作之外做真正重要的事情。此外，你将融入一种以协作为主导、鼓励个性发展的企业文化。
作为团队的一员，你将拥有实现目标的力量。你将解决挑战，提供解决方案，并开发新的高效流程，直接改善客户的生活。
你将负责：
技术支持代表负责处理通过直接联系或技术支持热线接收到的来电、邮件和聊天请求。
班次时间：周一至周五 美东时间上午11点至下午7点30分
作为技术支持代表，你将负责：
- 通过自动呼叫分配中心或直拨电话接听部门来电，并为来电者提供所需帮助
- 为来电者提供培训和故障排除支持，以解决他们的问题或担忧
- 回复邮件和聊天请求，并与客户合作解决问题
- 在呼叫中心数据库中记录所有电话及互动内容，包括邮件和聊天请求
- 在需要时安排产品维修
- 在数据库中更新客户的个人信息或人口统计数据
- 在必要时将问题/事件升级处理
- 完成其他分配的任务
最低要求：
- 高中毕业文凭
- 信息或计算机科学副学士学位优先
- 有呼叫中心经验者优先
你将带来的：
- 人际交往能力，口头和书面沟通能力
- 清晰的发音和有效的客户服务电话技巧
- 能够调整沟通方式，更好地回应并满足来电者的需求
- 熟练掌握西班牙语或法语者优先
- 熟悉Microsoft Office Word和Outlook
- 熟悉Windows操作技能
- 键盘输入技能
- 熟悉数据库应用、电子表格、关系型数据库者优先
- 具备Win CE操作系统经验者优先
- 以客户服务为导向
- 在压力情况下保持冷静
- 故障排除能力
- 注重细节
查看英文原文
Why join us?
We’re on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions, we empower our customers to express themselves, connect with the world, and live richer lives.
At Tobii Dynavox, you can grow your career within a dynamic, global companythat has a clear, impactful purpose - with the flexibility to also do what truly matters to you outside of work. What’s more, you’ll be part of a work culture where collaboration is the norm and individuality is welcomed.
As a member of our team, you’ll have the power to make it happen. You’ll solve challenges, deliver solutions and develop new, efficient processes that make a direct impact on our customers’ lives.
What you'll do:
The Technical Support Representative is responsible for handling incoming calls, emails and chat requests received via direct contact or Technical Support line.
Shift Hours: Monday-Friday 11:00am-7:30pm EST
As a Technical Support Representative, you will be responsible for:
- Answer incoming calls to the department via the automated call distribution center or direct line and provide callers with needed assistance
- Provide callers with training and troubleshooting support to address problems or concerns
- Respond to email messages and chat requests and work with customers to resolve issues
- Document all calls and interactions including emails and chat requests in the Call Center database
- Arrange for product repairs when necessary
- Update customer demographic or personal information in the database
- Escalate problems/issues when warranted
- Perform various other tasks as assigned
Minimum Qualifications:
- High School diploma
- Associate Degree in Information or Computer Science preferred
- Previous call center experience a plus
What you'll bring:
- Interpersonal skills, oral and written communication skills
- Annunciation and effective customer service phone skills
- Ability to adapt communication style to better respond and meet the needs of the caller
- Fluent in Spanish or French a plus
- Microsoft Office Word and Outlook
- Windows navigation skills
- Keyboarding skills
- Familiarity with database applications, spreadsheets, relational databases a plus
- Win CE operation systems experience preferred
- Customer service orientation
- Ability to maintain composure during stressful situations
- Troubleshooting skills
- Detail oriented
Work Environment:
- Able to sit at a desk for a prolonged period of time
Apply today!
We believe in empowering individuals - including our own employees - to reach their full potential. So, if you want to change lives while growing your own career, we’d love to hear from you.
Where we stand:
We believe diversity not only enriches our workplace culture, but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators, better problem solvers, and better human beings. Our differences make us stronger.
Tobii Dynavox values equality of opportunity, human dignity, and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin.
Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled
Originally posted on Himalayas