销售工程师
Sales Engineer
Honk 是一个以技术驱动的路边援助平台，将企业客户（保险公司、汽车俱乐部、保修公司和车队运营商）与全国独立服务提供商网络连接起来。我们有一个简单但具有挑战性的目标，就是确保每位驾驶员都能及时获得所需的帮助。
我们不拥有车辆，但我们构建了市场、调度引擎和技术基础设施，使这一切得以实现。我们获得私募股权支持，增长迅速，并积极投资自动化和人工智能，以扩大与传统运营商之间的差距，这些运营商仍依赖电话树和电子表格进行运营。
职位描述
销售工程师是潜在客户与 HONK 的产品、工程和运营团队之间的技术桥梁。你将与客户经理紧密合作，帮助客户评估 HONK 平台，设计符合其运营需求的解决方案，并引导机会从初步调研到实施规划。
该职位结合了技术专长、咨询式问题解决能力和强大的商业敏锐度。你将通过理解客户流程、验证需求、评估技术可行性并确保在交易完成前内部达成一致，来塑造复杂的大型企业机会。你的工作将直接影响 HONK 获得新业务、拓展战略客户和实现成功客户成果的能力。
职责：
- 在销售周期中与客户经理密切合作，了解客户目标、运营挑战和成功标准。
- 主导初步调研会议、产品演示和技术评估，帮助潜在客户评估 HONK 的平台和服务。
- 与客户合作定义业务需求，记录流程，并设计符合其运营需求和战略目标的解决方案。
- 在评估过程中担任技术负责人，指导安全审查、集成讨论、流程验证和其他尽职调查活动。
- 评估客户需求和建议方案的可行性，与产品、工程和运营团队紧密合作，确保与当前能力及未来路线图优先级保持一致。
- 支持 RFP 回复、安全问卷、技术文档请求和其他推动机会的售前活动。
- 担任主要联络人
查看英文原文
Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion
We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.
The Role
The Sales Engineer serves as the technical bridge between prospective customers and HONK’s Product, Engineering, and Operations teams. Working closely with Account Directors, you will help customers evaluate HONK’s platform, design solutions that align with their operational needs, and guide opportunities from initial discovery through implementation planning.
This role combines technical expertise, consultative problem-solving, and strong business acumen. You’ll help shape complex enterprise opportunities by understanding customer workflows, validating requirements, assessing technical feasibility, and ensuring internal alignment before a deal is closed. Your work will directly influence HONK’s ability to win new business, expand strategic accounts, and deliver successful customer outcomes.
Responsibilities:
- Partner closely with Account Directors throughout the sales cycle to understand customer objectives, operational challenges, and success criteria.
- Lead discovery sessions, product demonstrations, and technical evaluations to help prospective customers assess HONK’s platform and services.
- Collaborate with customers to define business requirements, document workflows, and design solutions that align with their operational needs and strategic goals.
- Serve as the technical lead during the evaluation process, guiding security reviews, integration discussions, workflow validation, and other due diligence activities.
- Assess the feasibility of customer requests and proposed solutions, working closely with Product, Engineering, and Operations teams to ensure alignment with current capabilities and future roadmap priorities.
- Support RFP responses, security questionnaires, technical documentation requests, and other pre-sales activities required to advance opportunities.
- Act as the primary liaison between Sales and internal stakeholders, ensuring cross-functional alignment on new business and expansion opportunities.
- Provide customer feedback, market insights, and emerging requirements to Product and Engineering teams to help inform future product development.
- Maintain accurate documentation of customer requirements, proposed solutions, technical dependencies, and implementation considerations throughout the sales process.
- Ensure a seamless transition from pre-sales to onboarding by documenting technical requirements, customer expectations, and implementation plans for Account Directors, Account Managers, and Operations teams.
Qualifications:
- 3+ years of experience in Sales Engineering, Solutions Consulting, Technical Account Management, Product Operations, or a related customer-facing technical role.
- Ability to translate complex technical concepts into clear business value for both technical and non-technical audiences.
- Experience leading discovery sessions, workflow assessments, and solution design discussions with enterprise customers.
- Strong communication and presentation skills with the ability to influence stakeholders across multiple functions.
- Experience working closely with Product and Engineering teams in a SaaS or technology-driven environment.
- Proven ability to manage multiple opportunities simultaneously while maintaining attention to detail.
- Experience supporting enterprise software evaluations, integrations, APIs, or operational workflows is preferred.
- Automotive, roadside assistance, logistics, fleet, mobility, or marketplace experience is a plus.
At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.
HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.
Originally posted on Himalayas