旅程 - 聊天支持代表 - 临时转正式（居家办公）
Journeys - Chat Support Representative - Temp-to-Hire (Work From Home)
我们正在寻找有奉献精神且以客户为中心的人员加入Journeys团队，担任季节性聊天客服代表。该合同职位根据表现和业务需求的变化，有转为正式员工的可能。在此职位中，您将处理客户聊天、短信和邮件——协助查询订单信息、跟踪、更新、取消，并提供有关我们产品和网站的详细信息。您对提供优质服务的承诺将在为客户创造积极体验方面发挥关键作用。
注意：居家办公机会仅限田纳西州居民。
主要职责：
客户互动：解答与订单相关的客户咨询，确保提供的所有信息准确且最新。
数据管理：使用各种计算机软件和系统访问客户账户，记录案件笔记，处理订单，并安全处理支付信息。
品牌代表：通过个性化每次互动，成为Journeys品牌的代言人，建立客户忠诚度。
绩效标准：满足出勤要求和关键绩效指标（KPI），以保持高标准的服务。
信息安全：通过遵循所有公司政策和流程，确保客户数据的安全和隐私。
额外支持：执行其他必要任务以支持整体业务运营。
资格要求：
经验：有客户服务或零售经验者优先，但非必需。
沟通能力：具备良好的口头和书面沟通能力，包括英语语法和句法的熟练掌握。
人际交往能力：能够与客户建立联系，并有效回应他们的需求。
适应能力：能够在快节奏、不断变化的环境中工作，同时达成绩效目标。
解决问题能力：能够快速学习、评估问题并提供清晰准确的解决方案。
冲突解决能力：在处理和缓解冲突时表现出专业素养。
可用性：必须能够每周工作40小时，按以下运营时间安排8小时轮班（CST）：
- 周日：上午10:00 – 晚上7:00
- 周一至周五：上午7:00 – 晚上8:00
- 周六：上午9:00 – 晚上6:00
注意：在高峰期，营业时间可能会延长以满足覆盖需求。
我们提供的福利：
全勤奖金：保持100%全勤可每周额外获得100美元
周薪
查看英文原文
We are seeking dedicated and customer-focused individuals to join our team as Seasonal Chat Support Representatives at Journeys. This contracted position offers the potential for permanent employment based on performance and evolving business needs. In this role, you will handle inbound customer chats, texts, and emails —assisting with order information, tracking, updates, cancellations, and providing detailed information about our products and website. Your commitment to delivering exceptional service will play a key role in creating positive experiences for our customers.
Note: Work From Home opportunity available only to Tennessee residents.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up to date.
Data Management: Use various computer software and systems to access customer accounts, document case notes, process orders, and securely handle payment information.
Brand Representation: Serve as an ambassador for the Journeys brand by personalizing each interaction and building customer loyalty.
Performance Standards: Meet attendance requirements and key performance indicators (KPIs) to maintain a high standard of service.
Information Security: Ensure the safety and privacy of customer data by following all company policies and procedures.
Additional Support: Perform other duties as needed to support overall business operations.
Qualifications:
Experience: Previous customer service or retail experience is preferred but not required.
Communication Skills: Strong verbal and written communication skills, including proficiency in English grammar and syntax.
Interpersonal Skills: Ability to connect with customers and respond effectively to their needs.
Adaptability: Comfortable working in a fast-paced, constantly changing environment while meeting performance goals.
Problem-Solving: Ability to quickly learn, assess issues, and provide clear and accurate solutions.
Conflict Resolution: Professionalism in handling and de-escalating conflicts.
Availability: Must be able to work 40 hours per week, scheduled in 8-hour shifts during the following hours of operation (CST):
- Sunday: 10:00 AM – 7:00 PM
- Monday–Friday: 7:00 AM – 8:00 PM
- Saturday: 9:00 AM – 6:00 PM
Note: Business hours may extend during peak times to meet coverage needs.
What We Offer:
Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance
Weekly Pay: Receive weekly payment every Friday
Paid Training: Start with two weeks of fully paid training to set you up for success
Supportive Team Environment: Join a collaborative and inclusive team that values your contributions
Career Opportunity: This is a contracted role for 90-days, with the potential for permanent, onsite employment based on performance and business needs
Work From Home Requirements
- Workspace:A dedicated, secure, quiet, and distraction-free environment that supports productivity and confidentiality.
- Computer:A desktop or laptop with an SSD, Intel i5/i7 or AMD Ryzen 5/7 processor (4+ cores), and the latest operating system.· Tablets and MacBook Airs are not permitted.
- RAM:Minimum of 16 GB.
- Monitors:Two functional monitors (e.g., a laptop with an external monitor or a dual-monitor desktop setup).
- Headset:USB or USB-C preferred; Bluetooth is acceptable if fully charged during working hours.
- Web Camera:Integrated or external webcam.
- Mouse:External mouse required.
- Cell Phone:Must have Wi-Fi capability and a charger.
- Internet:Wired Ethernet connection only. Public Wi-Fi is not allowed.
- Minimum speed: 50 Mbps download / 5 Mbps upload.
- Recommended speed: 100+ Mbps download / 10+ Mbps upload.
- Test your speed at www.speedtest.net.
- You must pass the official system test at www.networktest.twilio.com using Google Chrome.
- Power:Devices must remain charged at all times to avoid work disruptions.
- Verification:All equipment and internet access are your responsibility and will be verified during onboarding.
Originally posted on Himalayas