远程 - 注册专员
Remote - Enrollment Specialist
CareHarmony是一家获得风险投资的初创公司，旨在通过结合最新的群体健康技术与24/7护理协调服务，帮助医生在以价值为基础的医疗新纪元中蓬勃发展
我们致力于改善医疗体系，树立管理慢性病患者的行业标准
注册专员是患者参与专员（PES）团队的一员，通过电话向患者提供教育并为其注册一个由医疗保险资助的护理协调项目，该项目旨在帮助患者更好地管理慢性疾病（如糖尿病、高血压、慢阻肺等）
对你有什么好处？
- 全程远程办公 - 在家舒适地工作，无需通勤。太棒了！
- 稳定的工作时间 - 全职，周一至周五
- 职业发展 - 我们的许多团队成员晋升速度比平均水平更快。我们希望看到我们的员工成功！
- 控制你的收入潜力 - 该职位按小时计薪，并有资格获得激励性补偿，这意味着你通过努力工作可以掌控自己的未来
职位详情/职责：
你将负责一个指定的患者群体，进行外拨电话，向患者介绍我们护理项目的优点，以说服他们加入我们的项目
你需要与潜在患者建立信任关系，并根据他们的年龄、健康状况和保险情况调整沟通内容
要求
- 需要具备良好的人际交往能力
- 在高销量销售环境中具有可证明的适应能力，能够满足截止日期和指标要求
- 能够持续完成高通话量，超过80%的时间用于电话沟通
- 优秀的沟通能力，能够以信息丰富、有影响力、简洁且亲切的方式解释所提供的项目
- 具备在团队中工作的能力，并能成为领导者
- 与患者电话沟通时表现出温暖而专业的礼仪
- 具备高质量的数据录入技能，并能同时处理多项任务
- 具有自然的同理心，以患者为中心的思维模式和参与度
- 能够创造性地向患者提供教育，并根据需要展示CCM项目的益处
- 熟悉使用不同的软件平台（Microsoft Office：Outlook、Excel、Word、Skype）
- 工作时间需在营业时间内（上午8点 - 下午5:30点 - CST）
查看英文原文
CareHarmony is a venture-backed start-up; formed to help physicians thrive in the new era of value-based care by combining the latest advancements in population health technology with 24/7 care coordination services.
We are on a mission to heal healthcare and set the benchmark for managing chronically ill patients.
An Enrollment Specialist is a member of the Patient Engagement Specialist (PES) team, telephonically educating and enrolling patients in a Medicare-sponsored care coordination program designed to help the patient better manage their chronic illnesses (diabetes, high blood pressure, COPD, etc.).
What's in it for you?
- Fully remote position - Work from the comfort of your own home in cozy clothes without a commute. Score!
- Consistent schedule - Full-Time Monday – Friday
- Career growth - Many of our team members move up in the company at a faster-than-average rate. We love to see our people succeed!
- Control your earning potential - This role is paid hourly plus eligibility for incentive compensation, meaning that you control your own destiny with your hard work
Position Details/ Responsibilities:
You will work from an assigned patient pool, making outbound calls and educating patients on the advantages of our care program in an effort to persuade them to agree to join our program.
You will be responsible for establishing rapport with potential patients and tailoring your messaging to patients based upon their demographics, unique health concerns, and insurance.
Requirements
- Strong people skills are required
- Proven adaptability in a high-volume sales space, ability to meet deadlines, and metrics
- Will be able to consistently deliver high call volume, spending in excess of 80% of your time on the phone.
- Excellent communicator with the ability to explain the program offered in an informational, influential, concise, and personable manner
- Proven ability be able to work within a team dynamic and be a leader
- Articulate a warm and professional etiquette when speaking on the phone to patients
- Possess high-quality data entry skills with the ability to multi-task
- Natural ability to express empathy with a patient-focused mindset and engagement
- Ability to be creative in delivering education to patients while tailoring to showcase benefits of the CCM program
- Comfortable with working within different software platforms (Microsoft Office: Outlook, Excel, Word, Skype)
- Availability during business hours (8 am - 5:30 pm - CST.)
- Associate degree or higher
- US-Based
Physical Requirements
- This position is sedentary and will require sitting for long periods of time
- This position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time
- The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations
Benefits
- Health Benefits (core medical, dental, vision)
- 401k with match
- Paid Holidays
- Paid Time Off (PTO)
- Sick Time Off (STO)
- Full Time, 100% Remote
- Advancement Opportunities
Originally posted on Himalayas