业务运营经理 - 欧洲、中东和非洲
Business Operations Manager - EMEA
关于AIRS Medical
AIRS Medical是一家快速发展的医疗技术公司，成立于2018年，总部位于韩国首尔，美国、EMEA和日本的业务正在迅速扩展。我们坚信技术应该用于预防疾病，而不仅仅是治疗疾病，AIRS Medical帮助人们过上更健康、更长寿的生活。
我们的旗舰解决方案SwiftMR是一款获得FDA认证的基于云的AI软件，可在不牺牲诊断质量的情况下将MRI扫描速度提高多达50%。包括Lumexa Imaging、Northwestern Medicine和MedStar Health / Georgetown University在内的350多家医院和影像中心都信任SwiftMR，它提高了影像效率、患者舒适度和临床工作流程。
AIRS Medical曾获得Frost & Sullivan的技术创新领导奖（2023年和2024年），并作为Facebook AI Research和NYU Langone Health fastMRI挑战赛的优胜者（2019年和2020年），彰显了我们在深度学习和医学影像AI领域的领先地位。
随着我们继续在全球范围内扩展，AIRS Medical始终致力于推进人工智能和机器人技术创新，以提升患者护理、支持医疗专业人员并重新定义诊断效率。
职位简介
AIRS Medical正在寻找一位EMEA地区商业运营经理，负责推动我们在该地区的商业运营日常执行工作。
此职位在商业、客户成功、财务、法务、总部运营和外部合作伙伴之间起到运营桥梁的作用，确保商业活动从报价和订单到配置、开票、续订和合作伙伴运营都能顺利进行。
这是一个独立的个人贡献者职位，而非行政支持岗位。您需要对运营问题负责，协调相关方，识别瓶颈，并推动问题解决。
任职要求
主要职责
- 报价与订单管理：准备报价单和订单表单，审核采购订单，协调审批，并确保从商业团队到运营团队的准确交接。
- 订单处理与配置：协调订单处理和许可证激活，确保客户和合作伙伴信息完整，解决运营障碍。
- 开票与应收账款支持：确保发票准备就绪，与财务部门协调，跟踪发票状态和逾期应收款，并解决文件或账单问题。
- 续订运营：
查看英文原文
About AIRS Medical
AIRS Medical is a fast-growing healthcare technology company founded in 2018 and headquartered in Seoul, South Korea, with rapidly expanding U.S. EMEA and Japan operations. Built on the belief that technology should help prevent illness, not just treat it, AIRS Medical empowers people to live healthier, longer lives.
Our flagship solution, SwiftMR, is an FDA-cleared, cloud-based AI software that accelerates MRI scans by up to 50% without compromising diagnostic quality. Trusted by more than 350 hospitals and imaging centers across the U.S., including Lumexa Imaging, Northwestern Medicine, and MedStar Health / Georgetown University, SwiftMR enhances imaging efficiency, patient comfort, and clinical workflow.
AIRS Medical has been recognized with Frost & Sullivan’s Technology Innovation Leadership Awards (2023 and 2024) and as the winner of the Facebook AI Research and NYU Langone Health fastMRI Challenge (2019 and 2020), underscoring our leadership in deep learning and medical imaging AI.
As we continue expanding globally, AIRS Medical remains committed to advancing AI and robotics innovations that enhance patient care, support healthcare professionals, and redefine diagnostic efficiency.
About the Role
AIRS Medical is looking for a Business Operations Manager, EMEA to drive the day-to-day execution of our commercial operations across the region.
This role serves as the operational bridge between Commercial, Customer Success, Finance, Legal, HQ Operations, and external partners, ensuring commercial activities move smoothly from quotation and order through provisioning, invoicing, renewal, and partner operations.
This is an independent individual contributor role, not an administrative support position. You will be expected to take ownership of operational issues, coordinate stakeholders, identify bottlenecks, and drive matters through to resolution.
Requirements
Key Responsibilities
- Quote & Order Management: Prepare quotations and order forms, review purchase orders, coordinate approvals, and ensure accurate handover from Commercial to operational teams.
- Order Processing & Provisioning: Coordinate order processing and license activation, ensuring required customer and partner information is complete and operational blockers are resolved.
- Invoicing & AR Support: Ensure invoice readiness, coordinate with Finance, track invoice status and overdue receivables, and resolve documentation or billing issues.
- Renewal Operations: Maintain visibility of upcoming renewals, coordinate preparation across Commercial, Customer Success, Finance, and partners, and proactively track risks and outstanding actions.
- Partner & Distributor Operations: Support operational onboarding and ongoing management of distributors and commercial partners, including documentation, internal setup, system access, and process alignment.
- New-Market Readiness: Coordinate operational requirements for new EMEA markets, working across Commercial, Legal, Finance, Regulatory, Customer Success, and HQ.
- Cross-functional Operations: Own day-to-day commercial operational issues, establish clear owners and deadlines, identify recurring bottlenecks, and build scalable processes.
What We're Looking For
- Approximately 4–7 years of experience in Business Operations, Commercial Operations, Order Management, or a related role.
- Experience supporting B2B commercial operations, ideally across multiple countries.
- Good understanding of quotations, purchase orders, invoicing, renewals, and order-to-cash processes.
- Strong cross-functional coordination and stakeholder management skills.
- Highly organized with a strong sense of ownership and follow-through.
- Comfortable working independently in a fast-growing and changing environment.
- Experience working with CRM and other business systems.
- Strong written and spoken English.
- Experience in SaaS, Healthcare, Medical Device, or Healthcare IT is a plus
Suggested KPIs
- Quote / order processing turnaround time
- Percentage of orders processed without operational rework
- Time from signed order / PO to license provisioning
- Invoice readiness lead time
- Renewal preparation completed before agreed deadlines
- Overdue AR follow-up completion rate
- Partner onboarding completion time
- Percentage of operational actions closed by agreed deadlines
- Number of recurring operational issues converted into standardized processes
- Reduction in routine operational escalations to senior management
Benefits
Work Conditions and Environment
- Work type: Full time under EOR
- Work from home, with occasional business travel
- Collaborate with team members around the country and the world
- Paid Time Off (30 days)
- Onboarding gifts and home office supplies
- Training & Development
Hiring Process
- Document Screening
- Cognitive Assessment
- Competency-based interview (Hiring manager, HR)
- Competency-based interview (Peer interview, HR)
- Culture-fit Interview (C-Level)
- Onboarding
Originally posted on Himalayas