Salesforce支持分析师 - 全远程
Salesforce Support Analyst - Full Remote
类别：IT 服务
地点：斯里兰卡科伦坡
为纽约的国际组织，我们正在紧急寻找一名远程 Salesforce 支持分析师。候选人需英语流利。所有职位均为长期职位。该职位接受承包商和正式员工。
候选人需每天在纽约的正常办公时间工作 4-6 小时。例如，纽约时间上午 9 点相当于下午 7:30。
职责和任务：
- 与敏捷团队合作，管理 Salesforce、Conga Composer 和 Form Assembly 的支持活动；
- 提供终端用户支持；
- 执行系统配置，包括使用自定义对象、触发器和流程；
- 创建和维护 Conga 报表；
- 创建和维护 Form Assembly 表单/活动；
- 创建和维护配置规范的完整文档；
- 协助系统维护；
- 协助收集需求，根据平台功能和限制提出解决方案和变通方法；
- 与相关人员沟通技术方案/概念，说明权衡、风险和收益；
- 支持数据相关工作，包括提取、标准化、映射和上传数据，确保通过适当的去重和数据加载工具保证数据完整性；
- 开发并开展培训课程，更新培训材料；
- 跟踪 Salesforce 新功能和特性，提供流程改进建议；
要求：
- 需要信息科技或相关领域的学士学位，或同等专业经验；
- 具有 Salesforce 生产支持经验，注重细节，并有达成目标的记录；
- +5 年配置和部署 Salesforce 解决方案的经验；
- 3 年使用 Form Assembly 和 Conga Composer 构建表单和报表的经验；
- 了解 Salesforce Lightning Enterprise Edition 中的安全性和访问控制、项目部署和环境管理；
- 英语流利；
有意者请将简历和求职信发送至 。
详情最初发布于 Himalayas
查看英文原文
Category: IT Services
Location: Fort Colombo Sri Lanka
For an international organization in New York, we are urgently looking for a REMOTE Salesforce Support Analyst. Candidates need to be fluent in English. All positions are long-term. This position is open for contractors and employees.
Candidates need to be able to work 4-6 hours per day in the normal office hours of New York, US. Example 9 AM NY time equals 7:30 PM.
Tasks and responsibilities:
- Work with an agile team to manage support activities for Salesforce, Conga Composer, and Form Assembly implementations;
- Provide end-user support
- Perform system configurations such as working with custom objects, triggers, and workflows.
- Create and maintain Conga Reports;
- Create and maintain Form Assembly forms/campaigns;
- Create and maintain complete documentation for configuration specifications;
- Assist with system maintenance;
- Assist in the gathering of requirements, propose solutions and workarounds based on platform features and limitations;
- Communicate technical solutions/concepts with trade-offs, risks, and benefits;
- Support data activities including extracting, normalizing, mapping, and uploading data as required. Ensure data integrity through the appropriate use of de-duping and data loading tools;
- Develop and conduct training sessions and update training materials;
- Keep abreast with new Salesforce features and functionality and provide recommendations for process improvements;
Profile:
- Bachelor’s degree in Information Technology/related field or equivalent professional experience is required;
- Demonstrated Salesforce production support experience with attention to detail and track record of delivering against objectives;
- +5 years of experience configuring and deploying Salesforce solutions;
- 3 years of experience in building forms and reports with Form Assembly and Conga Composer;
- Knowledge of security and access control in Salesforce Lightning Enterprise Edition, project deployments, and environment management;
- Fluent in English;
Interested
Please send your resume and motivation to .
DetailsOriginally posted on Himalayas