拉美维护协调员
LATAM Maintenance Coordinator
职位地点：居家办公
用工类型：全职
工作班次：美国商务时间
关于我们
OurAssistants 将基于美国的物业管理公司与高技能的虚拟专业人员连接起来，为维护运营、住户服务和日常物业管理提供支持。我们致力于打造可靠、注重增长的远程团队，帮助客户高效运营。
职位描述
我们正在寻找一位位于拉丁美洲的经验丰富的维修协调员，为基于美国的住宅物业提供维修运营支持。该职位将负责从接收维修请求到完成的整个流程，与住户和供应商沟通，并确保工单得到正确记录和跟进。
理想的候选人应具备使用 AppFolio 或 Buildium 和 Property Meld 的实际经验，以及支持第8节（Section 8）房产、房产保全、维修诊断和故障排除的经验。
主要职责
维修协调
- 接收、审核并处理住户的维修请求。
- 在 AppFolio 或 Buildium 中创建、分配并更新工单。
- 通过 Property Meld 协调维修请求。
- 对紧急、重要和常规维修请求进行优先级排序。
- 安排供应商并协调进入物业。
- 跟进住户和供应商，直到工单完全解决。
- 监控未完成的工单，确保及时完成。
维修诊断与故障排除
- 进行初步诊断以确定维修问题的可能原因。
- 在派遣供应商前解决常见的住宅维修问题。
- 提出适当的问题并收集照片或视频以准确评估维修请求。
- 判断问题是否可以通过基本故障排除解决，或者需要派遣供应商。
- 根据维修问题确定合适的供应商或工种。
- 在需要时将复杂或紧急的问题上报给物业经理。
第8节协调
- 协调第8节房产的维修请求和修理工作。
- 确保必要的维修和检查得到正确安排和完成。
- 跟踪第8节相关的维修要求和截止日期。
- 保持维修、检查和已完成工作的准确记录。
- 根据需要与住户、供应商、检查员和物业经理协调。
房产保全
- 协调房产保全相关的工作。
查看英文原文
Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us
At OurAssistants, we connect U.S. based property management companies with highly skilled virtual professionals who support maintenance operations, resident services, and day to day property management. We are committed to building reliable, growth focused remote teams that help our clients operate efficiently.
About the Role
We are seeking an experienced Maintenance Coordinator based in Latin America to support maintenance operations for U.S. based residential properties. This role will coordinate maintenance requests from intake through completion, communicate with residents and vendors, and ensure work orders are properly documented and followed up.
The ideal candidate has hands on experience with AppFolio or Buildium and Property Meld, along with experience supporting Section 8 properties, property preservation, maintenance diagnostics, and troubleshooting.
Key Responsibilities
Maintenance Coordination
- Receive, review, and process maintenance requests from residents.
- Create, assign, and update work orders in AppFolio or Buildium.
- Coordinate maintenance requests through Property Meld.
- Prioritize emergency, urgent, and routine maintenance requests.
- Schedule vendors and coordinate access to properties.
- Follow up with residents and vendors until work orders are fully resolved.
- Monitor open work orders and ensure timely completion.
Maintenance Diagnostics and Troubleshooting
- Perform initial diagnostics to identify the likely cause of maintenance issues.
- Troubleshoot common residential maintenance problems before dispatching a vendor.
- Ask appropriate questions and gather photos or videos to properly assess maintenance requests.
- Determine whether an issue can be resolved through basic troubleshooting or requires vendor dispatch.
- Identify the appropriate vendor or trade based on the maintenance issue.
- Escalate complex or urgent issues to the property manager when needed.
Section 8 Coordination
- Coordinate maintenance requests and repairs for Section 8 properties.
- Ensure required repairs and inspections are properly scheduled and completed.
- Track Section 8 related maintenance requirements and deadlines.
- Maintain accurate documentation of repairs, inspections, and completed work.
- Coordinate with residents, vendors, inspectors, and property managers as needed.
Property Preservation
- Coordinate property preservation services for vacant or distressed properties.
- Arrange securing, cleaning, debris removal, lawn care, winterization, and other preservation services as needed.
- Coordinate vendors and track preservation work through completion.
- Review photos, estimates, invoices, and completion documentation for accuracy.
- Identify and escalate property condition issues or required repairs.
- Maintain accurate records of preservation activities and completed services.
Vendor and Resident Communication
- Coordinate schedules with vendors, contractors, and maintenance technicians.
- Communicate appointment times, updates, delays, and resolutions to residents.
- Request estimates, photos, invoices, and completion documentation from vendors.
- Follow up with vendors regarding delayed or incomplete work.
- Maintain professional and responsive communication with residents and vendors.
Work Order and System Management
- Maintain accurate maintenance records and work order statuses.
- Document calls, emails, messages, diagnostics, and follow ups in the appropriate systems.
- Monitor outstanding work orders and proactively identify stalled requests.
- Ensure vendor notes, invoices, photos, and completion details are properly recorded.
- Coordinate with property managers when approvals, escalations, or additional action are required.
Qualifications and Requirements
- Minimum 2 years of U.S. property management maintenance coordination experience.
- Hands on experience with AppFolio or Buildium is required.
- Experience using Property Meld is strongly preferred.
- Experience supporting Section 8 properties is preferred.
- Experience with property preservation is preferred.
- Strong understanding of residential maintenance, diagnostics, and troubleshooting.
- Ability to identify common maintenance issues and determine appropriate next steps.
- Excellent written and verbal English communication skills.
- Strong organization, follow through, and problem solving abilities.
- Ability to manage multiple work orders, residents, and vendors simultaneously.
- Ability to work independently in a remote environment.
Additional Requirements
- Must be currently residing in Latin America.
- Must have a stable internet connection and remote ready workstation.
Compensation and Benefits
- Competitive salary based on experience
- Permanent remote work setup
- Professional development and career growth opportunities
- Supportive and collaborative work environment
Originally posted on Himalayas