质量保证工程师 - 美国远程
QA Engineer - US Remote
PerfectServe 是医疗信息技术领域临床沟通和医生排班解决方案的领先提供商。公司成立于1997年，此后稳步发展，2019年宣布多项重大收购后实现显著增长。PerfectServe 现在拥有 400 多名员工、3 万多家客户——涵盖医疗机构、医院和医疗系统——年收入超过 1 亿美元。
PerfectServe 的使命是通过优化医生排班和将信息——包括消息、呼叫、电话和警报——在正确的时间和地点传递到正确的地点，从而加快护理速度。通过促进实时信息共享、制定更好的排班计划并自动化重要的临床工作流程，我们认为可以帮助客户提升患者护理水平，并改善医生的福祉。
像 Gartner® 和 KLAS Research 这样的领先分析机构一直在验证我们的方法：
- 2026 年，PerfectServe 在 Gartner Magic Quadrant™ 临床沟通与协作报告中被评为执行能力最强、愿景最远的厂商——明确的行业领导者。
- PerfectServe 还在 2026 年获得了两项 KLAS 最佳奖项——一项是针对医生排班，另一项是针对门诊临床沟通。这使得过去 9 年中，我们共获得 11 项 KLAS 最佳奖项。
在 PerfectServe，你将有机会加入一个经验丰富的团队，他们每天都在寻找新的方式来让客户满意。这包括持续努力保持产品开发的前沿，从在新旧解决方案中实施人工智能，到与客户一起头脑风暴新的工作流程。但你不需要在产品部门也能产生影响——PerfectServe 的每个人都在为推动业务前进的重要工作中做出贡献。
如果你正在寻找一家成熟、技术导向、充满聪明人并从事有意义工作的公司，那么你已经找到了正确的地方！
PerfectServe 正在招聘一名 QA 工程师，通过严格的手动和自动化测试确保 PerfectServe 产品的质量、可靠性和安全性。作为独立贡献者，你将在团队内独立完成工作，并逐步承担更复杂的问题。
在医疗 SaaS 环境中，可靠性与安全性直接影响患者护理，因此这个职位有着很高的标准。成功意味着持续展示责任。
查看英文原文
What is PerfectServe?
PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. PerfectServe now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.
PerfectServe’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.
Leading analyst firms like Gartner® and KLAS Research have consistently validated our approach:
- In 2026, PerfectServe was named highest in execution and furthest in vision in the Gartner Magic Quadrant™ for Clinical Communication and Collaboration — the clear segment leader.
- PerfectServe also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.
At PerfectServe, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at PerfectServe contributes to important work that moves the business forward.
If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!
PerfectServe is seeking a QA Engineer to ensure the quality, reliability, and safety of PerfectServe's products through rigorous manual and automated testing. As an individual contributor, you will deliver work independently within your team and grow toward owning more complex problems.
In a healthcare SaaS environment where reliability and security affect patient care, this role is held to a high standard. Success means consistently demonstrating the responsibilities below — combining technical depth with collaboration, communication, and sound judgment — rather than excelling in any one area alone.
Core Responsibilities
Technical
- Execute manual test cases
- Document defects clearly
- Write automation scripts
- Apply API testing tools
- Integrate tests in CI/CD
Architecture & Design
- Understand system under test
Delivery & Execution
- Execute assigned test plans
- Write own test plans
- Manage test coverage
- Manage QA environment integrity
Quality & Standards
- Follow test standards
- Ensure HIPAA test coverage
Collaboration
- Participate in ceremonies
- Partner with dev engineers
- Collaborate with product team
Communication
- Report defect status
- Communicate test results
- Write test documentation
Leadership & Mentorship
- Learn QA best practices
Strategy & Vision
- Understand release goals
- Contribute to QA planning
Qualifications
Required
- 2–4 years of professional QA engineering experience.
- Hands-on experience executing test cases and documenting defects clearly.
- Experience with test automation, API testing, and CI/CD integration.
- Understanding of QA methodologies and quality metrics.
- Clear written and verbal communication, with a willingness to learn and act on feedback.
Preferred
- Experience testing in a HIPAA/HITRUST-regulated healthcare environment.
- Performance and security testing experience.
- Experience building test frameworks from the ground up.
Why This Role
This role offers the chance to grow both your impact and your craft. You will take on progressively harder problems, work alongside strong colleagues, and see your contributions matter beyond your immediate team — because quality engineering done well is a direct contribution to safer, more reliable care.
Why Join PerfectServe?
At PerfectServe, we are transforming healthcare communication and collaboration to help clinicians deliver better care. You’ll work with a dedicated and mission‑driven team in an environment that values growth, transparency, and innovation.
We offer a salary range of $90,000–$120,000 USD per year, with compensation tailored to your background, strengths, and growth potential. This range reflects our commitment to pay transparency and is based on market data, internal equity, and the scope of responsibilities. Compensation is determined by several factors, including experience, skills, and team impact. We regularly review compensation to ensure fairness and consistency. Current employees with questions are encouraged to connect with their manager or People Operations.
Benefits:
- Remote first work environment
- Health, Dental, Vision, Life and Disability Insurance options available day one.
- 401K - with match and immediately vested.
- 17 company holidays, 2 floating holidays plus competitive paid time off policy
- Internal Advancement Opportunities
PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.