物业管理助理
Property Management Assistant
关于 Good Life
Good Life 物业管理是一家快速增长的住宅物业管理公司，为南加州的个人和小型投资组合的租赁房产业主提供服务。我们在圣地亚哥、橙县和河滨运营，并进入了一个专注增长的阶段。
我们的文化建立在所有权、成长和从内部培养 A 级人才的基础上。我们重视那些 deeply 关心、全力以赴执行并通过责任而非头衔成长为领导的人。
职位描述：
作为物业管理员助理，您将负责在租户租期内提供卓越的客户服务和支持。您的工作是确保租户满意。您还将协助物业经理（PME）完成与您所管理房产组合相关的各种行政和操作任务。
职责和义务：· 作为租户咨询、投诉和其他非维修请求的主要联系人。
· 及时礼貌地回应与租赁、房产设施和一般信息相关的租户问题。
· 与租户沟通租赁和业主协会（HOA）违规、提前终止租赁、添加/移除宠物、租赁续签以及其他不涉及维修的租户请求。
· 协调和处理室友更换请求，包括核实新室友的资格并相应更新租赁协议。
· 准备并协调通知和文件的送达（例如：催缴通知、履约通知）。
· 通过电话和电子邮件为潜在和现有租户提供支持。
· 确保租户及时支付租金，联系未支付租金的租户，并协助 PME 进行驱逐程序。
· 监督租赁续签，确保及时发送给租户并按时执行。
· 协助物业经理进行租赁续签谈判。
· 及时处理租户投诉，并定期跟进未解决事项。
· 协助物业经理完成行政任务，包括但不限于：新客户入职、客户离职、数据录入等。
· 处理一般来电队列中的客户来电，尽可能提供信息，并根据需要将请求转交给相应的团队成员。
· 在需要时协助处理申请溢出。
· 其他分配的职责。
技能和资格：· 有房地产或物业管理相关工作经验者优先。
· 具备良好的沟通能力，能够与租户和团队成员有效交流。
· 熟悉基本的办公软件和数据库系统。
· 能够在快节奏环境中高效工作，具备多任务处理能力。
· 对细节高度关注，能够准确完成行政任务。
· 拥有积极主动的态度，能够在压力下保持专业和冷静。
查看英文原文
About Good Life
Good Life Property Management is a growing residential property management company serving individual and small-portfolio rental property owners across Southern California. We operate in San Diego, Orange County, and Riverside and are entering a focused growth phase.
Our culture is built on ownership, growth, and developing A-players from within. We value people who care deeply, execute relentlessly, and grow into leadership through responsibility, not titles.
The role:
As a Property Management Assistant, you will be responsible for delivering outstanding customer service and support to our tenants during their tenancy. Your job is to ensure Happy Tenants. You will also play a crucial role in assisting the Property Management Executive (PME) in various administrative and operational tasks related to the management of your portfolio of properties.
Duties and Responsibilities:· Act as the primary point of contact for tenant inquiries, concerns, and all other non-maintenance requests.
· Provide timely and courteous responses to tenant questions related to their lease, property amenities, and general information.
· Communicate with tenants on lease and HOA violations, early lease terminations, adding/removing pets, lease renewals, and all other tenant requests not related to maintenance.
· Coordinate and facilitate roommate change requests, including verifying the eligibility of new roommates and updating lease agreements accordingly.
· Prepare and coordinate service of notices and documents (i.e., notice to pay, notice to perform).
· Provide support on phone and email to prospective and current tenants.
· Ensure tenants have paid their rent in a timely manner, contact tenants who have not paid rent, and assist PME through the eviction process.
· Monitor lease renewals to ensure they are being sent to tenants and executed in a timely manner.
· Assist Property Management Executives in lease renewal negotiations.
· Address tenant complaints in a timely manner and follow up on open items regularly.
· Assist PME in administrative tasks including, but not limited to: onboarding new clients, offboarding clients, data entry steps, etc.
· Handle incoming client calls on the general call queue, provide information when possible, and direct requests to the appropriate team members as needed.
· Assist with application overflow as needed.
· All other duties as assigned.
Skills and Qualifications:· Experience working in real estate, property management, or a strong administrative and customer service background.
· Proficiency in G-Suite applications (Gmail, Drive, Word, Sheets) and property management software.
· Strong organizational and time management skills.
· Excellent communication and negotiation skills.
· Good customer service skills.
· Internet speed must be a minimum of 50 Mbps.
· This position is fully remote and you can reside in any geographic location but you must be able to work 8-5PST hours
· Annual Rate of Pay: $16,640 - $18,720 ($8-9/hr.)
About Us
Our mission at Good Life is to make owning rental property easy. We are passionate about improving lives and everything we do is about helping others and becoming better versions of ourselves. We are a results-based company with an entrepreneurial attitude. We are looking for a leader who is looking to grow with a company, who takes extreme ownership of their role, and who enjoys helping others.
About Good Life Team Members:
The team at Good Life is driven by our core values: These values define who we are and how we run our business.
- Team First
- Raise the Bar
- Good Vibes
- Problem Solvers
- Growth Mindset
Additionally, each team member needs to be an A player.
For more about our team visit our website
EEO Statement:
Good Life Property Management is an Equal Employment Opportunity employer. We are committed to providing a workplace free from unlawful discrimination in any of our programs or activities. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by applicable law.
Additionally, our organization participates in E-Verify. To learn more about E-Verify, including your rights and responsibilities, please visit: www.dhs.gov/E-Verify.
Originally posted on Himalayas