客户成功经理
Customer Success Manager
Crossing Minds 是最智能的平台，为感知推荐提供支持，推动在线发现和参与。由世界知名的 AI 先锋创立并领导，依托最新的深度学习技术，Crossing Minds 可即时提供精准的、基于会话的推荐，不会侵犯或危及客户隐私。我们的团队目前位于旧金山、多伦多和巴黎，未来还将开设更多办公室！
你将加入由世界级 AI 专家组成的团队，与联合创始人 Alexandre Robicquet 和 Dr. Emile Contal 一起工作。我们从斯坦福大学的 AI 研究实验室起步，已经拥有大量使用我们平台的客户。
推荐有机会像搜索一样改变在线体验，我们很期待与你交流，成为我们未来建设的重要一员。
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美国福利：
· 医疗、牙科和视力保险的 75% 覆盖
· 基本人寿保险的 100% 覆盖
· 雇主匹配的 401(k)
· 20 天带薪休假
· 9 天带薪假期
· 公司在 12/24 至 01/01 期间停业
· 职业教育机会
Crossing Minds 团队自豪于我们的团队文化和价值观。我们重视差异，庆祝真实。我们致力于营造一个相互尊重的环境，所有员工都能获得平等的就业机会。
你将负责：
· 与客户公司的关键联系人和高管建立深厚、值得信赖的关系。
· 审查持续的客户活动，并为客户提供战略指导。
· 通过与工程团队紧密合作，成功地为客户进行入职和部署。
· 成为客户在 Crossing Minds 产品和个性化最佳实践方面的可信顾问和专家。
· 与销售、产品、工程和市场团队密切合作，确保满足客户的需求。
· 对这些关系的产出负责：KPI 影响、收入、产品改进等。
· 能够平衡不断涌现的短期项目，同时展望客户未来的“下一步”。
· 成为客户的代言人，向内部利益相关者提供客户反馈。
· 识别、销售、升级销售、赋能并管理与客户的机遇。
你应具备：
· 至少 5 年的企业 SAAS 客户成功经验
· 与客户和内部利益相关者打交道时，有思考周到和富有同理心的方法
· 分析型思维
查看英文原文
Crossing Minds is the smartest platform powering perceptive recommendations that drive online discovery and engagement. Founded and led by world-renowned AI pioneers and powered by the latest advances in deep learning, Crossing Minds instantly delivers precise, session-based recommendations that don’t infringe on or jeopardize customer privacy. Our team is currently based in San Francisco, Toronto, Paris with more offices to come!
You'd be joining our team of world-leading AI experts, alongside co-founders Alexandre Robicquet, and Dr. Emile Contal. We built the company out of Stanford's AI research labs, and already have a great bench of customers using our platform.
Recommendations have the opportunity to disrupt online experiences like search did for the internet and we’d love the opportunity to talk to you about being a key part of building our future.
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US Benefits:
75% coverage on Medical, Dental, and Vision insurance
100% coverage on Basic Life!
Employer-matched 401(k)
20-day PTO
9-days of paid holiday
Company shutdown from 12/24 - 01/01
Professional education opportunities
The Crossing Minds team prides itself on our team culture and values. Our differences are valued, and our authenticity is celebrated. We are committed to nurturing an environment of mutual respect where equal employment opportunities are available to all.
What you will do:
· Build deep, trusted relationships with key contacts and executives at our customer's companies.
· Review ongoing customer campaigns and provide strategic guidance to customers.
· Successfully onboard and deploy new customers by working closely with the engineering team.
· Be a trusted advisor and subject matter expert on the Crossing Minds product and best practices in personalization for our customers.
· Work closely with sales, product, engineering, and marketing to ensure that our customer's needs are met.
· Be responsible for the output of these relationships: KPIs impact, revenue, product enhancements, etc.
· Ability to balance a constant flow of short-term projects while looking ahead for “what’s next” for our customers.
· Be the voice of the customers and provide customer feedback internally to stakeholders.
· Identify, sell, upsell, enable, and manage opportunities with our customers.
What you should have:
· At least 5 years of enterprise SAAS customer success, experience
· A thoughtful and empathetic approach when dealing with customers and internal stakeholders
· An analytical mindset focused on uncovering opportunities for customers.
· An understanding of the AI software landscape.
· Ability to work with a diverse range of customers, who each have their own vision and measure of success.
· Ability to manage projects, roadmaps, and onboarding with engineers and product teams.
· Preferred: Experience working with international customers in a past role.