远程工作雷达

IT帮助台工程师

IT HELPDESK ENGINEER

开发工程限定地区（需当地身份）
公司Outsource Accelerator
薪资未公开
工作地点Philippines
地域资格限定地区（需当地身份）
时区要求日间重叠约 9 小时，基本正常作息
用工类型Full Time
发布时间2 天前
数据来源Himalayas
前往 Himalayas 查看并投递 →
注意地域限制：该职位明确限定在 Philippines 招聘。如果你是位于中国大陆的求职者，通常需要当地工作身份才能投递，或需与雇主确认是否接受独立合同（Contractor）形式合作。

职位描述
我们正在寻找一名初级技术支持工程师。申请该职位的人应具备团队合作精神，同时也能独立开展工作。我们的工作时间是英国时间上午8:30至下午5:30，包含一小时午休；客户环境和系统可用性至关重要。我们使用并支持多种技术，因此我们需要一位能够快速吸收信息并学习新知识的人。

成功候选人应具备以下领域的知识和技能：
技术技能

  • Microsoft Windows 10 & 11 管理和故障排除
  • Microsoft 365（Office、Outlook、Teams、OneDrive）支持和管理
  • Active Directory 用户管理（密码重置、账户创建、权限、组成员）
  • 基础的 Microsoft Exchange 和 Microsoft 365 管理
  • Windows Server 基础知识
  • Azure Active Directory / Microsoft Entra ID 基础知识
  • 桌面应用程序支持，包括 Microsoft Office 和 Adobe Acrobat
  • 恶意软件、杀毒软件和终端安全故障排除
  • 使用远程访问软件提供远程支持
  • 基础 TCP/IP 网络，局域网/广域网、Wi-Fi 故障排除和打印机支持
  • Apple macOS 和 iPhone/iPad 用户支持
  • 硬件诊断、升级和外设安装
  • 客户服务和工单管理
  • 文档编写和知识库创建

主要职责

  • 通过电话、电子邮件和远程支持工具为用户提供一线技术支持。
  • 诊断并解决 Windows 桌面、Microsoft Office 和应用程序相关问题。
  • 支持 Microsoft 365 用户的 Outlook、Teams、OneDrive 和密码相关问题。
  • 在保持安全最佳实践的前提下，在 Active Directory 中创建、修改和禁用用户账户。
  • 协助进行 Microsoft Exchange 和 Microsoft 365 管理任务，包括邮箱配置和权限设置。
  • 安装、配置和维护 Windows 桌面、笔记本电脑和外围设备。
  • 使用终端保护软件调查杀毒软件警报和恶意软件相关问题。
  • 进行基本的网络故障排除，包括 Wi-Fi 连接、DNS、IP 配置和打印机网络。
  • 支持 Apple 设备，包括 macOS、iPhone 和 iPad 的连接和邮件配置。
  • 将复杂的技术问题升级到二线工程师，并记录故障排除步骤和解决方案。
  • 维护准确的支持记录并及时沟通进展
查看英文原文

About the Role
We are looking for a Junior helpdesk engineer. The person applying for this role should be a team player but also be able to work on their own initiative. Our working hours are 8:30am UK to 5:30pm UK with an hour lunch break; our client's environment and up-time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can absorb information and learn new things quickly.
The successful candidate will have knowledge and skills in some of the following areas:
Technical Skills

  • Microsoft Windows 10 & 11 administration and troubleshooting
  • Microsoft 365 (Office, Outlook, Teams, OneDrive) support and administration
  • Active Directory user management (password resets, account creation, permissions, group membership)
  • Basic Microsoft Exchange and Microsoft 365 administration
  • Windows Server fundamentals
  • Azure Active Directory / Microsoft Entra ID basics
  • Desktop application support including Microsoft Office and Adobe Acrobat
  • Malware, antivirus and endpoint security troubleshooting
  • Remote support using remote access software
  • Basic TCP/IP networking, LAN/WAN, Wi-Fi troubleshooting and printer support
  • Apple macOS and iPhone/iPad user support
  • Hardware diagnostics, upgrades and peripheral installation
  • Customer service and ticket management
  • Documentation and knowledge base creation

Key Responsibilities

  • Provide first-line technical support to users via phone, email and remote support tools.
  • Diagnose and resolve Windows desktop, Microsoft Office and application-related issues.
  • Support Microsoft 365 users with Outlook, Teams, OneDrive and password-related issues.
  • Create, modify and disable user accounts within Active Directory while maintaining security best practices.
  • Assist with Microsoft Exchange and Microsoft 365 administration tasks including mailbox configuration and permissions.
  • Install, configure and maintain Windows desktops, laptops and peripheral devices.
  • Investigate antivirus alerts and malware-related issues using endpoint protection software.
  • Perform basic network troubleshooting including Wi-Fi connectivity, DNS, IP configuration and printer networking.
  • Support Apple devices including macOS, iPhone and iPad connectivity and email configuration.
  • Escalate complex technical issues to second-line engineers while documenting troubleshooting steps and resolutions.
  • Maintain accurate support records and communicate progress clearly to end users.
  • Work independently to prioritise workload while collaborating with senior engineers to meet service targets.

Professional Profile
A motivated and customer-focused IT professional with experience providing first-line technical support across Windows environments and Microsoft 365. Confident troubleshooting desktop, networking and user account issues while delivering excellent customer service. A quick learner with a strong interest in Microsoft technologies, cybersecurity and cloud services, able to work independently in a fully remote environment while collaborating effectively with technical teams.
Currently we do not have a PSA / RMM solution. We have a custom AI helpdesk and use GoTo Technologies for remote access.
Working conditions:

  • Fully remote supporting UK clients
  • Mon - Fri
  • UK hours

Originally posted on Himalayas

本页面信息整理自 Himalayas，版权归原发布方所有。职位可能随时关闭，投递请以原始页面为准。 本站只做信息聚合展示，不参与招聘流程，也不向求职者收取任何费用。

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