AI解决方案工程师 - （技术支持）
Ai Solution Engineer - (Technology Support)
在PointClickCare，我们的使命很简单：帮助医护人员提供卓越的护理。而这一切始于我们的员工。作为一家由创始人领导并私有化的健康科技公司，我们赋能员工突破界限、不断创新，并塑造医疗保健的未来。
我们拥有最大的长期和后急性护理数据集，以及400多家集成合作伙伴的市场，我们的平台服务于超过30,000家医疗机构，真正改变了数百万人的生活。我们还将相当大比例的收入重新投入研究与开发，确保员工拥有创新所需的资源，创造持久的影响。我们被《福布斯》评为顶级私营云公司，并被评为加拿大最受推崇的企业文化之一，我们提供灵活性、成长机会和有意义的工作。
在PointClickCare，我们赋能员工成为更智能医疗保健未来的建筑师；一个以人类为中心、由人工智能加速实现有意义且持久改变的未来。员工利用人工智能作为创造力、生产力和深思熟虑决策的催化剂。通过将人工智能工具整合到日常工作中，协作得到增强，结果得到改善，每位团队成员都能具备最大化自身影响的能力。这一切从我们的招聘实践开始，我们寻找能够补充我们使命的人工智能专业知识，并持续投资于培训和发展，以在整个员工旅程中培养创新。
加入我们，重新定义医疗保健——让它不仅生存，而是蓬勃发展。要了解更多关于PointClickCare的信息，请查看Life at PointClickCare，并在Glassdoor和LinkedIn上与我们联系。
**到办公室的期望**
对于远程职位：如果该职位是远程的，将需要前往多伦多和/或盐湖城办公室参加现场活动。这些包括但不限于入职、团队活动、半年度和年度团队会议。
对于混合职位：如果该职位是混合的，将要求居住在职位描述中指定的办公室/地点的通勤距离内。这包括但不限于每周/每两周/每月与特定团队在办公室举行的活动。这是该职位的要求。
关于团队：
该团队提供解决方案，简化内部流程，提高实施效果，并在我们的面向员工的企业平台上交付可扩展、自主的服务。
查看英文原文
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
About the team:
This team provides solutions that streamline internal processes, improve implementations and deliver scalable, autonomous services across our employee facing corporate platforms. We work closely with senior leadership, solution architects, and product teams to bring LLM-driven agents and intelligent workflows into production across a dynamic healthcare SaaS environment.
Job Summary:
This role exists to bring AI-powered automation into real-world use across our corporate platform. This role exists to bring AI-powered automation into real-world use across our corporate platform. It focuses on building intelligent workflows with leading enterprise AI platforms (primarily Microsoft Azure, alongside model providers such as Anthropic Claude and OpenAI) to streamline operations and enhance delivery. The position connects IT and operations with AI innovation to deliver measurable impact in a rapidly evolving environment.
Key Responsibilities:
•Build and support AI agents and intelligent workflows using Microsoft Azure tools such as Azure OpenAI, AI Foundry, and Copilot Studio.
•Design and implement AI-powered orchestration and automation for use cases such as configuration streamlining, onboarding automation, and data migration.
•Collaborate with cross-functional teams (integration, implementation, product, support) to deliver high-quality, scalable AI-driven solutions.
•Develop APIs, scripts, and tools to connect LLM-based agents — using open integration standards such as the Model Context Protocol (MCP) — with existing enterprise systems.
•Support testing, evaluation, deployment, monitoring, and continuous improvement of AI workflows in production, including output-quality evaluation, guardrails, and responsible-AI safeguards.
•Stay current with the AI platform roadmaps of major providers (Microsoft, Anthropic, OpenAI, Google) and emerging industry trends.
•Contribute to the evolution of our internal AI delivery model and promote AI best practices across teams.
Your Key Strengths:
•Bachelor’s degree in computer science, Engineering, Information Systems, or equivalent practical experience.
•Experience building AI-powered workflows using Azure AI Foundry, Copilot Studio and/or Now Assist.
•3–5 years of experience in software or cloud engineering
•Exposure to AI agent orchestration or multi-agent systems
•Hands-on experience with Microsoft Azure services (Azure AI, Azure Functions, Logic Apps, Cognitive Services)
•Familiarity with retrieval-augmented generation (RAG) or vector database integration.
•Experience working with multiple LLMs (OpenAI GPT, Azure OpenAI, Gemini), prompt engineering, and AI-driven automation.
•Proficient in Python, C#, or JavaScript/Type Script
•3-5 years' experience working in SaaS or enterprise environments.
•Familiar with CI/CD pipelines, Git, and cloud deployment practices.
•Understanding of healthcare data formats (HL7, FHIR) is a strong plus.
•Strong problem-solving skills and eagerness to learn in a fast-moving environment.
Tech-D/P3
#LI-MG1
#LI-Remote
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.