初级客户经理
Junior Account Manager
初级客户经理职位由Wunderdogs提供，结合了项目管理和客户管理技能；该职位负责建立成功的内部和外部关系，并与创意和行政团队一起通过富有洞察力和解决方案导向的项目管理，维护我们的小型客户——确保客户获得卓越的服务和成果。
您的日常主要职责包括：
• 管理当前中小型客户账户组合。持续深入了解并挖掘客户的业务目标，然后与Wunderdogs项目团队合作，首先提供信息，然后指导符合这些需求和我们优势的战略和战术规划与生产。
• 通过定期的检查和与客户及制作团队的合作来支持和拓展客户关系；及时且有见解地完成所有相关交付物以确保出色的客户服务（邮件、电话、视频会议）。
• 撰写详尽且有说服力的邮件、工作说明书（SOW）和其他文件以推动客户认同。
• 协商客户目标、限制条件以及Wunderdogs的资源和交付标准，制定详细的项目计划，使Wunderdogs及其客户都能取得成功。
• 维护准确、及时且完整的交易、客户关系和项目文档。
我们寻找一位不回避挑战并在必要时能适应紧张截止日期的人。我们期望所有Wunderdogs的经理都能自信地全程负责项目，这包括向客户展示工作并回答客户的问题，因此正确理解和解读客户需求的能力至关重要。
您将在一个充满机遇的时期加入我们，并将同时处理多个项目，通常为不同的客户提供服务。我们的团队具有创业精神、聪明、勤奋且有趣——Wunderdogs是一个充满挑战但非常有回报的工作环境，在这里，您的努力和热情可以真正为客户带来改变。
- 能够同时处理多项优先级任务，并在快节奏环境中表现出色
- 至少1-2年的代理机构工作经验——客户管理或项目管理职位
- 有交付、辩护和传递设计和网络项目反馈的经验
- 出色的书面和口头沟通能力（英语）
- 能够熟练使用远程协作，包括视频聊天和远程协作工具如Google
查看英文原文
Junior Account Manager position with Wunderdogs combines both Project and Account Management skills; this role is responsible for forging successful internal and external relationships, and maintaining our smaller accounts — alongside our creative and admin team — through thoughtful and solution-based project leading ensuring that clients experience exemplary service and outcomes.
Your key day-to-day responsibilities will include:
• Owning a portfolio of current small- and medium-size client accounts. Continually build on understanding and uncovering business goals, then work with Wunderdogs project teams to first inform, then guide strategic and tactical planning and production aligned to those needs and our strengths.
• Support and grow client relationships via regular check-ins and collaboration with client and production teams; Complete all related deliverables necessary to ensure outstanding client service in a timely and insightful manner (e-mails, calls, video conferencing).
• Prepare thorough and persuasive emails, SOWs, and other documents to drive client buy-in.
• Negotiate client goals, constraints, and Wunderdogs resourcing and delivery standards to create detailed project plans that set Wunderdogs and its clients up for success.
• Maintain accurate, timely, and complete documentation for deals, client relationships, and projects.
We’re looking for someone who does not shy away from a challenge and is comfortable working to tight deadlines when required. We expect all Wunderdogs managers to be confident owning projects end-to-end, which includes presenting work to and taking questions from clients, therefore the ability to understand and interpret client needs correctly is vital.
You will be joining us during an exciting time and will be working on multiple projects simultaneously, often for different clients. Our team is entrepreneurial, smart, hard working and fun - Wunderdogs is a challenging yet very rewarding workplace, one where your effort and passion can make a real difference to our clients.
- Comfortable juggling multiple competing priorities and thrive in the fast-pace environment
- At least 1-2 years of experience working in an agency -- account management or project management position
- Experience delivering, defending and passing feedback for design and web projects
- Outstanding written and verbal communication (English)
- Comfortable with remote collaboration, including video chat, and remote collaboration tools like Google Docs and Slack
- Outstanding collaboration and consensus building skills, working with internal and external stakeholders and cross-functional teams
- Willingness to take initiative and help with a variety of account service tasks
- Ability to work at least 4-5 business hours in Pacific Standard Time
- Interest in design, technology, innovation and digital trends
The Perks
• Diverse team (team members are based in San Francisco, Seattle, Sao-Paolo, Istanbul, Moscow, London, Edinburgh)
• Interesting projects from all over the globe
• Project-based bonuses
• Fully remote (traveling is encouraged)
• Highly cooperative team that encourages professional growth and self-development
• Salary is commensurate with experience and market rate at candidate's location
To be considered, send your cover letter, CV, case studies, portfolio, references and any supporting materials to woof[at]wunderdogs.co with a title "Junior Account Manager Candidate"
Wunderdogs is an independent creative agency with a growing (10+) distributed team across the U.S. and Europe. We provide beginning-to-end design, production and strategy services to forward thinking brands in the technology space, from startups to established companies.
From one-off-digital projects to full website designs, no two Wunderdogs projects are the same: if you’re a creative administrator who enjoys variety in what you do, the diverse nature of our work is sure to keep you on your toes.
We are looking for a Junior Account Manager who is based in Latin America and can work remotely.
Originally posted on Himalayas