高级机器学习工程师，客户体验智能
Senior Machine Learning Engineer, CX Intelligence
准备好开展职业生涯中最有影响力的工作了吗？在Coinbase，我们对增加经济自由的使命毫不妥协。标准很高，环境紧张，我们喜欢这样。这里不是安于现状的地方，而是将你推向极限的地方。如果你准备与那些不愿满足于“足够好”的人一起打造金融的未来，那你就在正确的地方。Coinbase是一家以远程办公为先的公司，但并非完全远程。你将每季度参加一次高强度的线下工作会，称为“冲刺”。
作为企业应用与架构部门CX智能团队的机器学习工程师，你将构建人工智能驱动的对话系统，连接Coinbase的帮助中心、聊天机器人和客服流程。该团队负责支持Coinbase聊天和客服工具的多代理平台，与对话设计、客户体验和工程团队合作，提供安全、可扩展的自动化支持。你将领导统一编排层的设计与实现，协调供应商AI、内部多代理系统和人类参与者的互动，直接提升数百万客户获得帮助的方式。
你将负责：
- 设计并部署编排层，管理分布式对话环境中供应商和内部LLM框架之间的状态转换、上下文共享和意图路由。
- 构建生产级别的Python服务，将先进的ML/AI研究与可靠、可衡量的客户产品连接起来。
- 领导复杂ML项目的端到端执行，从设计到交付，管理优先级、技术权衡和跨职能依赖关系。
- 在整个团队中建立系统设计、编码规范和AI/ML开发流程的最佳实践。
- 指导工程师在架构完整性和现代AI/ML模式方面提升，提高整个团队的技术标准。
- 进行设计评审，确保每个功能都符合Coinbase在安全性、可扩展性和性能方面的标准。
所需技能和经验：
- 5年以上机器学习和软件工程的专业经验，有在大规模环境下交付生产级别的ML服务的记录。
- 精通使用现代AI架构（LLMs、深度学习）和生成式AI生态系统，包括LangGraph、LangSmith、Google ADK、Vertex AI等框架。
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Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Machine Learning Engineer on the CX Intelligence team within Enterprise Applications and Architecture, you'll build the AI-powered conversational systems that connect Coinbase's Help Center, chatbots, and agent workflows. The team owns the multi-agent platform powering Coinbase Chat and agent tooling, partnering with Conversation Design, CX, and Engineering to deliver secure, scalable automated support. You'll lead the design and implementation of a unified orchestration layer that coordinates interactions between vendor AI, internal multi-agent systems, and human participants, directly improving how millions of customers get help.
What you'll do:
- Architect and deploy the orchestration layer that manages state transitions, context sharing, and intent routing across vendor and internal LLM frameworks in a distributed conversational environment.
- Build production-grade Python services that bridge advanced ML/AI research with reliable, measurable customer-facing products.
- Lead end-to-end project execution for complex ML initiatives, managing priorities, technical trade-offs, and cross-functional dependencies from design through delivery.
- Establish best practices for system design, coding standards, and AI/ML development workflows across the team.
- Mentor engineers on architectural integrity and modern AI/ML patterns, raising the technical bar for the broader team.
- Conduct design reviews to ensure every feature meets Coinbase's standards for security, scalability, and performance.
Required Skills and Experience:
- 5+ years of professional experience in machine learning and software engineering, with a track record of shipping production-grade ML services at scale.
- Hands-on expertise building with modern AI architectures (LLMs, deep learning) and the generative AI ecosystem, including frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI, or AWS Bedrock.
- Deep proficiency in Python with demonstrated ability to write clean, maintainable, highly-tested production code.
- Specialized knowledge in at least one domain: NLP, information retrieval, computer vision, or advanced statistical modeling.
- Proven ability to write technical design documents and present ML system architectures to cross-functional stakeholders, translating complex technical concepts for non-technical audiences.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):
R$455.500—R$455.500 BRL
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.