IA运营主管 (初级/半高级)
IA Operations Executive (Jr/Semi Sr)
我们正在寻找一位加入运营团队的客户上架执行专员，该职位不仅需要理解提供优质服务的重要性，还需要对技术和人工智能充满热情。这个职位适合喜欢启动客户关系、将需求转化为功能型AI助手，并确保新客户顺利成功实施的人。
作为上架团队的一员，你将在客户旅程的第一阶段发挥关键作用——帮助客户从第一天起就认识到Darwin AI的价值。
在该职位中，你将：
- 执行新客户账户的上架流程，确保收集并配置所有必要的信息以实现成功上线。
- 与客户召开启动会议，对齐期望，收集需求，并引导他们完成上架流程。
- 根据客户需求和业务逻辑，使用内部工具构建和配置AI助手。
- 与销售、客户支持和产品团队协作，确保无缝交接和统一的客户体验。
- 通过WhatsApp与客户保持清晰一致的沟通，定期跟进以解决障碍并确保进展。
- 及时交付AI的第一个版本，并在上线前确保其符合质量标准。
- 监控和管理上架时间表，确保账户在SLA内上线，不被标记为流失风险。
- 提供初步培训和资源，帮助客户测试并理解他们的AI代理。
要求
- 在客户体验、上架或技术支持岗位上有相关经验。
- 能够分析客户需求并将其转化为技术配置。
- 有创建和管理JSON的经验，了解结构化逻辑流程。
- 熟悉自动化工具如Zapier者优先。
- 具备出色的组织能力，能够同时管理多个上架项目。
- 团队合作者，能够在不同部门间协作，并适应动态环境。
- 对技术、创新和人工智能有强烈的热情。
- 出色的口头和书面沟通能力，具有主动、以客户为中心的态度。
福利
● 语言课程：可享受英语、葡萄牙语、西班牙语等语言课程，提升沟通技能。
● OpenAI 或 Gemini 专业版许可证：免费获得OpenAI专业版许可证，用于个人或职业用途。
查看英文原文
We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.
As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.
In this role, you will:
- Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch.
- Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey.
- Build and configure AI assistants using internal tools, based on client needs and business logic.
- Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience.
- Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress.
- Deliver the first version of the AI promptly and ensure it meets quality standards before going live.
- Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks.
- Provide initial training and resources to help clients test and understand their AI agent.
Requirements
- Proven experience in Customer Experience, Onboarding, or Technical Support roles.
- Ability to analyze client needs and translate them into technical configurations.
- Experience creating and managing JSONs, and understanding of structured logic flows.
- Familiarity with automation tools like Zapier is a plus.
- Strong organizational skills, with the ability to manage multiple onboarding projects in parallel.
- Team player who can collaborate across departments and adapt to dynamic environments.
- A strong passion for technology, innovation, and artificial intelligence.
- Excellent verbal and written communication skills, with a proactive, client-first attitude.
Benefits
● Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills.
● OpenAI or Gemini Premium License: Complimentary access to an OpenAI premium license for personal or professional use.
● Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.
Originally posted on Himalayas