ERP支持分析师
ERP Support Analyst
概述
你不需要在SSOE工作很久就能体会到这里的与众不同。这源于我们不断自我革新以适应新市场、每年持续快速增长，以及在技术上始终走在前列的历史。这些都是一家重视人才和努力的公司所取得的成就，这些奖励方式对个人来说意义重大。
在SSOE工作，你将与最优秀的人共事，并成为比自己更大的一部分。为员工提供最佳的工作环境使我们具有竞争优势——帮助我们吸引并留住顶尖人才，从而推动更好的业务成果。
职责
以下职责是该职位的典型任务，但并非全部。职责包括在团队环境中按时按预算交付高质量服务所需的内容。
- 在部门经理或系统管理员的监督下，通过协助用户账户管理、密码重置和基本系统配置任务来支持ERP系统的日常运营。
- 协助在ERP模块（包括会计、客户关系管理、项目管理和资源管理）中进行数据录入、数据验证和数据完整性检查，以确保信息准确且及时。
- 从ERP系统生成标准和临时报告、仪表板和数据提取，以支持各部门的业务运营、财务报告、项目跟踪和资源规划需求。
- 为终端用户提供一级技术支持，解决基本系统问题，记录问题，并根据需要将复杂问题升级至高级员工或第三方支持。
- 通过开展基本系统功能培训、创建培训文档、用户指南和快速参考材料来协助终端用户培训，以促进系统的采用。
- 支持系统测试活动，包括测试用例执行、测试结果记录以及在升级、补丁和新功能实施期间验证系统功能。
- 与财务、人力资源、项目管理和其他部门合作，收集需求，了解业务流程，并协助将需求转化为系统工作流程改进。
- 在高级员工的指导下维护和更新系统文档，包括流程图、标准操作程序、配置设置和用户访问权限。
- 协助数据迁移活动，包括
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Overview
You don't have to be an employee long before you understand the SSOE difference. It goes back to our history of reinventing ourselves for new markets, serious rates of growth year after year, and being ahead of the curve in technology. Those are the achievements of a company that rewards talent and effort in ways that mean the most to the individual.
When you work at SSOE, you work with the best and you're a part of something bigger than yourself. And providing the best possible workplace for our employees gives us a competitive advantage - helping us attract and retain top talent and drive better business results.
Responsibilities
The following duties are typical of the position, but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.
- Supports daily operations of the ERP system by assisting with user account management, password resets, and basic system configuration tasks under supervision of the Section Manager or System Administrator.
- Assists with data entry, data validation, and data integrity checks across ERP modules including Accounting, CRM, Project Management, and Resource Management to ensure accurate and timely information.
- Generates standard and ad-hoc reports, dashboards, and data extracts from ERP to support business operations, financial reporting, project tracking, and resource planning needs across departments.
- Provides first-level technical support to end-users, troubleshoots basic system issues, documents problems, and escalates complex issues to senior staff or Third Party support as appropriate.
- Assists with end-user training by conducting training sessions on basic system functionality, creating training documentation, user guides, and quick reference materials to facilitate system adoption.
- Supports system testing activities including test case execution, documentation of test results, and verification of system functionality during upgrades, patches, and implementation of new features.
- Collaborates with Finance, HR, Project Management, and other departments to gather requirements, understand business processes, and assist with translating needs into system workflow improvements.
- Maintains and updates system documentation including process workflows, standard operating procedures, configuration settings, and user access permissions under guidance of senior staff.
- Assists with data migration activities by preparing data files, performing data cleanup, validating imported data, and supporting conversion from legacy systems or external sources.
- Monitors system performance metrics, user activity logs, and data quality indicators. Reports anomalies, errors, or potential issues to management for resolution.
- Supports custom report development and dashboard creation using ERP reporting tools and program AI capabilities to provide actionable insights to stakeholders.
- Assists with system integration tasks by coordinating data exchanges between ERP and other business applications.
- Participates in implementation projects by supporting configuration activities, data preparation, user acceptance testing, and training rollout as directed by project leadership.
- Maintains knowledge of ERP features, updates, and best practices through self-study, training courses, and participation in professional development opportunities.
- Performs quality assurance checks on data entered into the system, ensures compliance with established procedures, and identifies opportunities for process improvement.
- Job may require use of AI or similar digital technology to perform the job function.
Qualifications
What You Will Bring:
- Bachelor’s Degree in Information Systems, Business Administration, Computer Science.
- Minimum of five (5) years related experience in enterprise software administration and implementation.
- Knowledge / Experience full lifecycle ERP ownership: configuration, optimization, upgrades, change control, support analysis.
- Experience in ERP systems support or business analysis. Proficient in Excel.
- Excellent communication and coordination skills.
- Willingness to work in evening hours to facilitate communication with teams in the USA.
- Must have Deltek Vantagepoint experience and preferably helpdesk experience.
- Dashboard and reporting experience in Vantagepoint.
What We Offer:
- A hybrid or fully remote work schedule may be applicable for this role, providing you with the flexibility to achieve work-life balance while excelling in your career.
- Competitive Salary: $90,000-$120,000/ year depending on location, education, experience, and certifications.
- Bonus and Incentives: Eligibility for our annual target bonus/incentive program based on company and individual performance and goals.
- Ownership Opportunities: As an employee-owned firm, we offer ownership opportunities to all employees at the associate level and above. This associate-level role will allow you to become a shareholder of SSOE.
- Comprehensive Benefits: Health, dental, and vision insurance, life insurance, 401K retirement savings plan (with company matching), professional development and training, generous PTO, and paid holidays.
SSOE– The Best of Both Worlds
At SSOE, our growth trajectory allows us to offer the opportunities normally associated with a large firm while embracing the collaborative and supportive culture often found in smaller firms. As a member of the SSOE team, you will work on exciting and diverse projects for Fortune 100 clients around the globe, supported by the best technology for the task at hand. You will experience our employee-centric culture that strives to offer a healthy balance, flexible working arrangements, direct access to leadership at all levels, and a mindset of continuous learning. Once you experience the SSOE difference, you’ll understand the why behind our metrics:
- 28% - of our employees have been with SSOE for 10 years or more.
- 15% - percentage of employees with tenure exceeding 15 years.
- 99% - our CEO’s approval rating on Glassdoor.
- 98% - portion of our clients who say they would recommend us to a colleague.
Originally posted on Himalayas